Robert Moore Email and Phone Number
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Over the years, I've gained experience in global team management, global system deployment, system analysis, customized business solutions, and project management. As a result, I have a proven track record and a knack for directing technology strategy around customer experience in software implementation projects. I've also become successful at managing others and mentoring staff with career development goals. One thing I have learned is it is worth it to propose numerous alternative solutions and constantly improve upon processes. A few accomplishments I'm proud of include: • Saved $2.5M over a three-year period by successfully outsourcing global IT Operations department with a middle eastern service provider at MF Global. • Reduced costs by $3.6M with the development of a two-tier Global Oracle ERP/Hyperion support structure and securing a contract with IBM Global Managed Services. • Unified global enterprise corporate solutions by eliminating and consolidating regionally focused application suites. I am focused on putting my passion and skills to good use. If you believe that I can help you, please get in touch or connect.
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Daps Manager Cyberinfrastructure Platform ServicesNorthwestern UniversityChicago, Il, Us
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Daps Manager Cyberinfrastructure Platform ServicesNorthwestern University Dec 2022 - PresentEvanston, Illinois, United States
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Corporate Manager Application SupportBakkt Jan 2019 - Mar 2020Chicago, Illinois, United StatesFCM by Intercontinental Exchange by leading teams up to six and assessing current technology needs. Scope included establishing business relationships, prioritizing objectives, and meeting diverse stakeholder expectations. Managed migration to Azure cloud.• Positioned the organization for efficiency by assisting with technology framework and design for standing up lean FCM.• Improved IT service management by implementing ITIL framework (utilizing ServiceNow) that included best practices… Show more FCM by Intercontinental Exchange by leading teams up to six and assessing current technology needs. Scope included establishing business relationships, prioritizing objectives, and meeting diverse stakeholder expectations. Managed migration to Azure cloud.• Positioned the organization for efficiency by assisting with technology framework and design for standing up lean FCM.• Improved IT service management by implementing ITIL framework (utilizing ServiceNow) that included best practices and process for systems with up to 50 users.• Minimized risk exposure by creating technology operational policies to adhere to futures regulatory agencies.• Eliminate key man risk and improved overall team service delivery strategy with the integration of a new training program. Show less -
Corporate Manager Application SupportRosenthal Collins Group Oct 2011 - Jan 2019Greater Chicago AreaAchieved initiatives in improving the US based support model by assessing current environment and identifying deficiencies. Developed support roadmap and established business relationships by prioritizing objectives and meeting stakeholder's expectations. Led teams up to 20 in executing programs and processes for systems used by up to 150 users.• Aligned IT services with the needs of the business by implementing an ITIL service management framework for technology organization.•… Show more Achieved initiatives in improving the US based support model by assessing current environment and identifying deficiencies. Developed support roadmap and established business relationships by prioritizing objectives and meeting stakeholder's expectations. Led teams up to 20 in executing programs and processes for systems used by up to 150 users.• Aligned IT services with the needs of the business by implementing an ITIL service management framework for technology organization.• Transformed existing team into customer focused support unit by creating a support roadmap the helped team navigate issues and determine root causes.• Improved the support experience by creating training programs, support documentation, operational efficiencies, business intelligence, and technology solutions.• Served as an information resource and IT lead for both internal and external IT Control Audits. Show less -
Global Head Enterprise Application SupportMf Global Jan 2007 - Jan 2011Chicago, Illinois, United StatesBuilt the support infrastructure and team from the ground up, creating and managing a 100 member Enterprise Global Support Team. Serviced user communities base in the Asian, European, and North American regions. Responsible for creating and maintaining all facets of service management for global end user community totaling 2500.• Increased efficiency by implementing service management methodologies and formulating internal SLA's between Business and IT units.• Improved global support… Show more Built the support infrastructure and team from the ground up, creating and managing a 100 member Enterprise Global Support Team. Serviced user communities base in the Asian, European, and North American regions. Responsible for creating and maintaining all facets of service management for global end user community totaling 2500.• Increased efficiency by implementing service management methodologies and formulating internal SLA's between Business and IT units.• Improved global support function by integrating a global support model providing regional supplied three tier 24/7 coverage for business units.• Captured gaps in efficiency by implementing a quarterly review cycle to track progress of teams meeting outlined objectives and used reviews to provide global team with ratings on yearly performance and development needs.• Increased transparency into operational deficiencies and process improvement areas by creating a Support Road Show presentation to heighten awareness. Show less -
Senior Technology AnalystCargill Investor Services May 2001 - Jan 2007Collaborated with clients and third-party vendors to provide industry IT expertise, thereby gaining new customers and business lines. Served as Technical Liaison; coordinated and implemented network changes and IT policy enhancements. Coordinated and presented technical walk-throughs for all software applications and hardware upgrades. Tested software fixes, enhancements, and upgrades to ensure optimal functionality. Designed and implemented disaster recovery procedures for OTC / FX and Secured… Show more Collaborated with clients and third-party vendors to provide industry IT expertise, thereby gaining new customers and business lines. Served as Technical Liaison; coordinated and implemented network changes and IT policy enhancements. Coordinated and presented technical walk-throughs for all software applications and hardware upgrades. Tested software fixes, enhancements, and upgrades to ensure optimal functionality. Designed and implemented disaster recovery procedures for OTC / FX and Secured Finance business lines. Trained personnel regarding UNIX and automated applications. Show less -
Senior Application SupportCargill Investor Services (Cis) 2000 - 2006
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Senior Technology OfficerChase Futures And Options Jun 1998 - Apr 2002Served as Senior Technical Lead for all futures and options business technology initiatives. Collaborated with Corporate IT on exchange testing, coordinated system outages, and rollover to fail safe systems for disaster recovery testing. Developed and maintained technical documentation. Managed all quality assurance processes. Liaised between third-party vendors and business unit. Produced audit manual on futures business.
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Senior Application AnalystRolfe And Nolan Usa Apr 1988 - Apr 1998Communicated extensively with client base in order to support back office futures applications. Served as Lead System Analyst; accountable for all aspects of application installations. Provided stable operating environment for software implementations and upgrades. Analyzed, tested, and implemented back office software solutions for client base. Provided level-2 support for back office application.
Robert Moore Skills
Robert Moore Education Details
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Devry Institute Of TechnologyComputer Science -
Business Management
Frequently Asked Questions about Robert Moore
What company does Robert Moore work for?
Robert Moore works for Northwestern University
What is Robert Moore's role at the current company?
Robert Moore's current role is DAPS Manager Cyberinfrastructure Platform Services.
What is Robert Moore's email address?
Robert Moore's email address is rm****@****ast.net
What is Robert Moore's direct phone number?
Robert Moore's direct phone number is +170846*****
What schools did Robert Moore attend?
Robert Moore attended Governors State University, Devry Institute Of Technology, Robert Morris University - Illinois.
What are some of Robert Moore's interests?
Robert Moore has interest in Mentoring And Basketball.
What skills is Robert Moore known for?
Robert Moore has skills like Disaster Recovery, Electronic Trading, Trading Systems, Unix, Business Intelligence, Project Management, Market Data, Derivatives, Troubleshooting, Fx Options, Relationship Management, Quality Assurance.
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Robert Moore
Jacksonville, Fl3suth.com, rochester.rr.com, sutherlandglobal.com -
Robert Moore
Wayne, Pa -
Robert Moore
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