Robert Moore Email & Phone Number

Chicago, IL, US

Evanston, Illinois, United States

Chicago, Illinois, United States

• FCM by Intercontinental Exchange by leading teams up to six and assessing current technology needs. Scope included establishing business relationships, prioritizing objectives, and meeting diverse stakeholder.
• Positioned the organization for efficiency by assisting with technology framework and design for standing up lean FCM.
• Improved IT service management by implementing ITIL framework (utilizing ServiceNow) that included best practices… Show more FCM by Intercontinental Exchange by leading teams up to six and assessing current technology.
• Improved IT service management by implementing ITIL framework (utilizing ServiceNow) that included best practices and process for systems with up to 50 users.
• Minimized risk exposure by creating technology operational policies to adhere to futures regulatory agencies.
• Eliminate key man risk and improved overall team service delivery strategy with the integration of a new training program. Show less

Greater Chicago Area

• Achieved initiatives in improving the US based support model by assessing current environment and identifying deficiencies. Developed support roadmap and established business relationships by prioritizing objectives.
• Aligned IT services with the needs of the business by implementing an ITIL service management framework for technology organization.
• … Show more Achieved initiatives in improving the US based support model by assessing current environment and identifying deficiencies. Developed support roadmap and established business relationships by prioritizing.
• Transformed existing team into customer focused support unit by creating a support roadmap the helped team navigate issues and determine root causes.
• Improved the support experience by creating training programs, support documentation, operational efficiencies, business intelligence, and technology solutions.
• Served as an information resource and IT lead for both internal and external IT Control Audits. Show less

Chicago, Illinois, United States

• Built the support infrastructure and team from the ground up, creating and managing a 100 member Enterprise Global Support Team. Serviced user communities base in the Asian, European, and North American regions..
• Increased efficiency by implementing service management methodologies and formulating internal SLA's between Business and IT units.
• Improved global support… Show more Built the support infrastructure and team from the ground up, creating and managing a 100 member Enterprise Global Support Team. Serviced user communities base in the Asian, European.
• Improved global support function by integrating a global support model providing regional supplied three tier 24/7 coverage for business units.
• Captured gaps in efficiency by implementing a quarterly review cycle to track progress of teams meeting outlined objectives and used reviews to provide global team with ratings on yearly performance and development.
• Increased transparency into operational deficiencies and process improvement areas by creating a Support Road Show presentation to heighten awareness. Show less

Collaborated with clients and third-party vendors to provide industry IT expertise, thereby gaining new customers and business lines. Served as Technical Liaison; coordinated and implemented network changes and IT policy enhancements. Coordinated and presented technical walk-throughs for all software applications and hardware upgrades. Tested software.

Served as Senior Technical Lead for all futures and options business technology initiatives. Collaborated with Corporate IT on exchange testing, coordinated system outages, and rollover to fail safe systems for disaster recovery testing. Developed and maintained technical documentation. Managed all quality assurance processes. Liaised between third-party.

Communicated extensively with client base in order to support back office futures applications. Served as Lead System Analyst; accountable for all aspects of application installations. Provided stable operating environment for software implementations and upgrades. Analyzed, tested, and implemented back office software solutions for client base. Provided.

Bachelor Of Business Administration - Bba, Information Technology, 3.67

Bs, Computer Science

Associates, Business Management