Bob Morgan Email & Phone Number

Houston, Texas, Us

Chief Information Officer at PrimeWay Federal Credit Union

Eden Prairie, Minnesota, Us

Manage Alert Logic’s Corporate Business Application Support & Development.My team manages approximately 40 applications used to support business functions at Alert Logic. Some of our key applications include Salesforce.com, Zuora, and related applications.We are responsible for the development, support, and strategic road map for the applications.

Melbourne, Victoria, Au

Providing consulting services for Oil and Gas, Insurance, Banking, and Non-Profit companies.

New York, Ny, Us

Executive Director, Technology (2012 - 2014)• Managed a 35-person team providing L1 & L2 support for over 400 applications that perform all back office trading functions (clearance and settlements, accounting, confirmations and statements, regulatory, reconciliations, and reporting) for all products including Commodities, Fixed Income, Currencies, FX, and Equities.• Coordinated global (NA, India, England, and Singapore) 24x6 mission-critical application support teams for $2T/daily suite of Fixed Income, Regulatory, and Finance applications.• Consolidated disparate teams from five different locations into one centrally located, 35-member culturally diverse team to leverage synergies.• Responsible for ticket management, incident management (both proactive and reactive), root cause and prevention, change control reviews, batch monitoring, Disaster Recovery tests, SOX reviews, and releases. • Led strategic process change for a clear ‘Operate Engagement Model’ to provide quicker, better, and more transparent responses to users.• Instituted ‘Improvement Days’ to allow team members to focus on improving items of their own choosing to make their day-to-day job better.• Provided Houston Technology site leadership and organized committees to increase morale and cooperation between teams, and organized special projects.• Experienced supporting both in-house and vendor applications. • Relentless focus on improving Incident Management processes and communications. Initiated clear documentation for all team members to understand how’s, why’s, and who’s of communication.

New York, Ny, Us

Vice President, Technology (2007 - 2012).• In 2008, received the increased responsibility of managing a 25-person team providing L1 and L2 support for all back office trading systems in the bank. This effort included a massive knowledge transfer from employees in Australia to Houston. • Managed a team of seven people supporting six applications used by the Fixed Income back office trading organization.• Led a team responsible for identifying and reducing service desk tickets by 40% for the Fixed Income application suite (in-house and vendor). This was primarily accomplished by eliminating root causes and providing a front-end Q&A for users to find answers after detailed reviews. • Identified and eliminated repeat issues through problem management processes.• Merged heritage Bank One and heritage JPMorgan applications and processes.• Mentored and grew inexperienced team into high-performing support team.

Us

• Educated technology team on business processes to provide more effective support.• Conducted reviews of business process, functional, and technical issues with Application Development, Middle Office, and Back Office teams.• Implemented new Mortgage-backed securities end-to-end application process.• Vendor management to streamline processes and reduce support tickets.• Managed all Disaster Recovery tests including secondary site to secondary site communications.

Bachelor Of Science (Bs), Marketing

Education record