Dedicated professional with a passion for delivering top-tier customer service and managing facilities efficiently. Skilled in handling high call volumes, coordinating contractors, and collaborating with customers to achieve exceptional results. Proficient in administrative tasks, end-to-end job management, and fostering team synergy.Skills:Inbound & Outbound Call HandlingCustomer Service ExcellenceContractor & Technician CoordinationAdministrative EfficiencyEnd-to-End Job ManagementStrong Team CollaborationCustomer PartnershipQuote GenerationEmail CommunicationAttention to DetailHelpdesk in Facilities ManagementMicrosoft Office ProficiencyContact Centre/Call Centre ExpertiseStrong Verbal & Written Communication

Experienced in Hospitality management, I specialise in maximizing profitability, achieving sales targets, and maintaining high standards of customer service. My key responsibilities include budget planning and control, payroll administration, staff recruitment, training, and development. I excel in coordinating staff schedules, motivating teams to achieve targets, and ensuring compliance with health and safety regulations and hygiene standards. I also establish strong relationships within the local community and provide insightful performance analysis through detailed reporting.

Dedicated professional with a passion for delivering top-tier customer service and managing facilities efficiently. Skilled in handling high call volumes, coordinating contractors, and collaborating with customers to achieve exceptional results. Proficient in administrative tasks, end-to-end job management, and fostering team synergy.Skills:Inbound & Outbound Call HandlingCustomer Service ExcellenceContractor & Technician CoordinationAdministrative EfficiencyEnd-to-End Job ManagementStrong Team CollaborationCustomer PartnershipQuote GenerationEmail CommunicationAttention to DetailHelpdesk in Facilities ManagementMicrosoft Office ProficiencyContact Centre/Call Centre ExpertiseStrong Verbal & Written Communication

In my role as a Customer Service Sales Advisor, I consistently demonstrated an exceptional ability to build strong connections with customers. I prioritized fostering positive relationships, effectively understanding and accommodating their diverse needs and preferences. Moreover, I specialized in managing inbound calls from customers who were considering canceling or altering their Sky packages. My expertise in this area led to the achievement of a notably high retention rate, primarily attributable to my skillful use of persuasive and tailored solutions. As a dedicated Sky Ambassador, I leveraged my comprehensive product knowledge to guide customers towards selecting and upselling appropriate packages. This approach significantly contributed to heightened levels of customer satisfaction and unwavering loyalty.Furthermore, I exhibited remarkable adaptability by adhering to a variable work schedule that often included weekend shifts. I also willingly embraced the opportunity to work additional hours when the demand arose, effectively accumulating extra hours for future time-off. My unwavering commitment to personal development was evident through my active participation in comprehensive training programs. These programs allowed me to acquire in-depth product knowledge and hone my problem-solving skills, ensuring I was consistently at the top of my game as a Sales Advisor.

Fully responsibility for B2B new business for large well known business telecommunications provider.• Leading and developing a team of 2 Team Leaders & 25 Sales Agents.• Exceeding Sales and Key Performance Indicator targets.• Interact with individual team leaders on a daily basis and provide coaching to achieve and exceed their team sales targets, performance and attendance.• Act as a mentor to develop and support team leaders and agents within the team ensuring that they have career progression opportunities.• Establish and maintain effective working partnerships both internally and externally to improve working practices and effectiveness.

attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairscarrying out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on boardwelcoming passengers on board and directing them to their seatsinforming passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored awaychecking all seat belts and galleys are secure prior to take-offmaking announcements on behalf of the pilot and answering questions during the flightserving meals and refreshmentsselling duty-free goods and advising passengers of any allowance restrictions in force at their destinationreassuring passengers and ensuring that they follow safety procedures correctly in emergency situationsgiving first aid where necessaryensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on boardcompleting paperwork, including writing a flight report.