Robert Moss Email & Phone Number

Mount Pleasant, SC, US

Charleston, SC, US

• Manage integrations and automations within SolarWinds Service Desk, streamliningworkflows and ITSM processes.
• Create detailed reports on SLA adherence, system performance, and changemanagement, aligning with Microsoft 365 and Azure compliance needs.
• Develop and documented solutions for complex user issues, ensuring minimal businessdisruption, similar to the troubleshooting and advanced configuration in Microsoft 365services.
• Administer and optimize 3rd party system integrations to ensure seamless operations,leveraging automation and security practices.

• Enhanced Microsoft 365 security with Conditional Access, Data Loss Prevention (DLP), andmulti-factor authentication (MFA) protocols.
• Managed advanced user access and security configurations in Azure AD and Exchange,aligning with network security policies.
• Automated OS deployment and software configuration, achieving improved operationalefficiency, similar to Azure automation practices.
• Resolved security incidents by monitoring and troubleshooting Microsoft 365 and ActiveDirectory configurations, minimizing service disruptions.

North Charleston, South Carolina, US

• Managed and optimized Microsoft 365 services, including the migration and deploymentof SharePoint, Teams, Intune Mobil Device management and Exchange Online.
• Deployed advanced Azure Active Directory (AAD) features for identity and accessmanagement across a hybrid environment.
• Proactively monitored and responded to incidents, conducting root cause analysis andimplementing corrective actions to strengthen network security.
• Developed disaster recovery plans using Azure infrastructure, ensuring business continuityand data integrity.

North Charleston, South Carolina, US

• Implemented complex software deployment strategies via MECM (SCCM), utilizingPowerShell scripting to optimize delivery for global endpoints.
• Administered Active Directory Group Policy Objects for enhanced security across both ITand OT environments, a crucial component in Azure AD hybrid environments.
• Managed the deployment and configuration of identity management solutions,integrating with advanced Azure security protocols and Cortex XDR security products.
• Led the transition from Google Chrome to Microsoft Edge, a strategic decision to enhancecybersecurity in Microsoft 365 and Azure environments.

Midlothian, Virginia, US

• Optimized management for over 15,000 endpoint systems using IBM BigFix, improvingsoftware distribution and incident response.
• Integrated advanced security configurations with Microsoft Windows, focusing on endpointmanagement and data protection through BigFix Relevance scripting.
• Managed hybrid environments, incorporating firewall and network security strategies tosecure healthcare systems and ensure HIPAA compliance.

95877 Bezons, FR

• Assisted large-scale migrations to Microsoft 365, including email and documentmanagement systems, ensuring security and scalability.
• Administered multi-environment network security protocols, including Windows Defenderfirewalls and Cisco VPN configurations, aligning with best practices for secure hybridenvironments.
• Automated key infrastructure processes using PowerShell, driving operational efficienciesand reducing manual intervention across Windows and Azure environments.

Richmond, VA, US

• Decreased software imaging time by 20% in 3 months, saving 10,000 labor hours.
• Introduced automated patching process to upgrade over 400 client systems, reducing system downtime by 45% in 6 months.
• Established and led the Mac Center of Excellence for MWV/WRK, specializing in JAMF Casper Mac endpoint management suite.
• Developed over 100 software deployment packages, converting them to an enterprise-standard software distribution platform.

Hanover, MD, US

• Reduced costs by 25% in 6 months by streamlining processes and implementing new software solutions.
• Improved system performance by 20%, reducing downtime by 50%, in 6 months.

• Reduced field service time by 40% in 6 months, resulting in 15% cost savings.
• Cut field service response time by 70% in 3 months, increasing customer satisfaction scores.
• Improved customer satisfaction by 25% within 6 months, resulting in increased repeat business.