Robert Moss Email and Phone Number
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Experienced IT professional with over 18 years of success in systems administration, technicalsupport, and IT infrastructure management. Experienced in Microsoft 365, Azure, and securitysolutions, with a strong focus on optimizing cloud environments, automating workflows, andenhancing system security. Proven track record in leading large-scale migrations, improvingoperational efficiency, and managing ITSM platforms such as SolarWinds Service Desk andServiceNow. Adept at mentoring teams to exceed service delivery standards while maintainingtop-tier customer satisfaction. Committed to implementing innovative solutions that align ITstrategies with business objectives.
Hudson Automotive Group
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Hudson Automotive GroupMount Pleasant, Sc, Us
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Solarwinds Service Desk AdministrationHudson Automotive Group Aug 2024 - PresentCharleston, Sc, Us• Manage integrations and automations within SolarWinds Service Desk, streamliningworkflows and ITSM processes.• Create detailed reports on SLA adherence, system performance, and changemanagement, aligning with Microsoft 365 and Azure compliance needs.• Develop and documented solutions for complex user issues, ensuring minimal businessdisruption, similar to the troubleshooting and advanced configuration in Microsoft 365services.• Administer and optimize 3rd party system integrations to ensure seamless operations,leveraging automation and security practices. -
It ConsultantPmkc Management At Alcami Apr 2024 - Aug 2024• Enhanced Microsoft 365 security with Conditional Access, Data Loss Prevention (DLP), andmulti-factor authentication (MFA) protocols.• Managed advanced user access and security configurations in Azure AD and Exchange,aligning with network security policies.• Automated OS deployment and software configuration, achieving improved operationalefficiency, similar to Azure automation practices.• Resolved security incidents by monitoring and troubleshooting Microsoft 365 and ActiveDirectory configurations, minimizing service disruptions.
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It Operations ManagerIngevity Apr 2018 - Jul 2023North Charleston, South Carolina, Us• Managed and optimized Microsoft 365 services, including the migration and deploymentof SharePoint, Teams, Intune Mobil Device management and Exchange Online.• Deployed advanced Azure Active Directory (AAD) features for identity and accessmanagement across a hybrid environment.• Proactively monitored and responded to incidents, conducting root cause analysis andimplementing corrective actions to strengthen network security.• Developed disaster recovery plans using Azure infrastructure, ensuring business continuityand data integrity. -
It Field Services Team LeadIngevity Apr 2018 - Jul 2019North Charleston, South Carolina, Us• Implemented complex software deployment strategies via MECM (SCCM), utilizingPowerShell scripting to optimize delivery for global endpoints.• Administered Active Directory Group Policy Objects for enhanced security across both ITand OT environments, a crucial component in Azure AD hybrid environments.• Managed the deployment and configuration of identity management solutions,integrating with advanced Azure security protocols and Cortex XDR security products.• Led the transition from Google Chrome to Microsoft Edge, a strategic decision to enhancecybersecurity in Microsoft 365 and Azure environments.
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Ibm Bigfix Consultant For Bon Secours Health Systems, Inc.Networking Technologies And Support, Inc. May 2016 - Apr 2018Midlothian, Virginia, Us• Optimized management for over 15,000 endpoint systems using IBM BigFix, improvingsoftware distribution and incident response.• Integrated advanced security configurations with Microsoft Windows, focusing on endpointmanagement and data protection through BigFix Relevance scripting.• Managed hybrid environments, incorporating firewall and network security strategies tosecure healthcare systems and ensure HIPAA compliance. -
Infrastructure Management Team LeadAtos Apr 2006 - May 201695877 Bezons, Fr• Assisted large-scale migrations to Microsoft 365, including email and documentmanagement systems, ensuring security and scalability.• Administered multi-environment network security protocols, including Windows Defenderfirewalls and Cisco VPN configurations, aligning with best practices for secure hybridenvironments.• Automated key infrastructure processes using PowerShell, driving operational efficienciesand reducing manual intervention across Windows and Azure environments. -
Client Systems Software Image AnalystMeadwestvaco Sep 2000 - Apr 2006Richmond, Va, Us• Decreased software imaging time by 20% in 3 months, saving 10,000 labor hours.• Introduced automated patching process to upgrade over 400 client systems, reducing system downtime by 45% in 6 months.• Established and led the Mac Center of Excellence for MWV/WRK, specializing in JAMF Casper Mac endpoint management suite.• Developed over 100 software deployment packages, converting them to an enterprise-standard software distribution platform. -
Systems Analyst For Westvaco CorporationTek Systems Jun 2000 - Sep 2000Hanover, Md, Us• Reduced costs by 25% in 6 months by streamlining processes and implementing new software solutions.• Improved system performance by 20%, reducing downtime by 50%, in 6 months. -
Field Services EngineerInacom Information Systems Dec 1997 - Jun 2000• Reduced field service time by 40% in 6 months, resulting in 15% cost savings.• Cut field service response time by 70% in 3 months, increasing customer satisfaction scores.• Improved customer satisfaction by 25% within 6 months, resulting in increased repeat business.
Robert Moss Skills
Robert Moss Education Details
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Spartanburg Technical CollegeIndustrial Electronics
Frequently Asked Questions about Robert Moss
What company does Robert Moss work for?
Robert Moss works for Hudson Automotive Group
What is Robert Moss's role at the current company?
Robert Moss's current role is Experienced IT Operations and Security Professional | Security+ ce | PJPT.
What is Robert Moss's email address?
Robert Moss's email address is ro****@****ail.com
What is Robert Moss's direct phone number?
Robert Moss's direct phone number is (214)-841*****
What schools did Robert Moss attend?
Robert Moss attended Spartanburg Technical College.
What skills is Robert Moss known for?
Robert Moss has skills like Troubleshooting, Itil, Operating Systems, Networking, Software Installation, Security, Project Management, Disaster Recovery, Windows, Active Directory, Hardware, Network Security.
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