Interviewed end users and management teams to identify business needsMapped process workflows to identify areas that would yield the largest ROI from automationTranslated project goals, scope, and business needs into technical requirementsAided development team in deciding on goals and moving the project forwardCreated libraries and small API’s to encapsulate business logicResolved project issues including staffing shortages, scope creep, and divergent business/user needsMonitored progress to meet deadlines, standards, and cost targetsTravelled to corporate satellite locations to oversee user acceptance testingCreated instructional videos and training material for application deploymentMaintained production RESTful API’s for error handlingMigrated and normalized data from Mongo Databases (NoSQL) to SQL reporting warehouseWrote Views and Stored Procedures for reports hosted on SSRS.Built Tableau Dashboards for Customer Service, Operations, and Sales departments to enhance visibility over worker productivity metrics, call summary statistics, and generating sales leadsProvided tier 2 support for inhouse web and mobile apps, as well as third party legacy software

Planned and executed transportation logistics for dozens of high profile eventsManaged fleets of cars for events from 10 to 120+ depending on event sizeWorked with on site clients and staff to relay information to HQ ensuring that all events ran perfectly

Interviewed coworkers and mapped process flows using Microsoft Visio, engaged in general writing, such as internal memos and copy for an internal corporate website aiding their relocation to Dallas. The technical side of the position included creating ad hoc reports in Excel, designing statistical algorithms in R to analyze data, pulling data sets from internal Microsoft Access databases using SQL queries. The results of the analyses led to a reexamining of company forecasting and distribution methods with a potential for savings of up to $150,000 annually.I was noted by superiors for mapping process flows that aided in the reduction on 840,000 sheets of paper per year.