SDI is an IT consultancy and managed services provider (MSP) of technology-based professional services. At SDI my focus has been on applying my experience and skills to provide consulting, analysis, project, and vendor management services to the public sector, helping government agencies navigate the procurement and implementation process for complex software projects. This includes full life cycle public safety (jail management, inmate tracking) and ERP (Finance, HR, Payroll, Land… Show more SDI is an IT consultancy and managed services provider (MSP) of technology-based professional services. At SDI my focus has been on applying my experience and skills to provide consulting, analysis, project, and vendor management services to the public sector, helping government agencies navigate the procurement and implementation process for complex software projects. This includes full life cycle public safety (jail management, inmate tracking) and ERP (Finance, HR, Payroll, Land Management, Utility Billing, and Digital Health Systems) software implementations. Show less

cFive is a justice and public safety software application and services company.Initially I joined as the Senior Program Manager, was promoted to Vice-President of Product Management, and then assumed responsibility for Professional Services and Customer Success.Professional Services / Customer Success--- Directed the Professional Services and Customer Success teams while serving as Implementation Project Manager for multimillion-dollar, complex Enterprise projects for government… Show more cFive is a justice and public safety software application and services company.Initially I joined as the Senior Program Manager, was promoted to Vice-President of Product Management, and then assumed responsibility for Professional Services and Customer Success.Professional Services / Customer Success--- Directed the Professional Services and Customer Success teams while serving as Implementation Project Manager for multimillion-dollar, complex Enterprise projects for government public safety agencies. Responsible for P&L and management, including planning, business analysis, configuration, testing, training, data migration, and interfaces.--- Proven leadership in a cross-functional environment, managing geographically dispersed teams and vendors. Created the customer and project implementation process, authoring playbooks, tools, and training materials.--- Provided risk, issue, and change management, including mitigation and “get well” plans. Managed customer expectations in ambiguous and changing situations and applied problem solving and negotiation skills to resolve issues, conflicts, and misunderstandings.--- Owned the customer life cycle from implementation/onboarding through renewal for a portfolio of large-scale complex public safety projects.Product Management--- Owned the strategic vision, roadmap and feature definition for Enterprise and SaaS software products. Served as product champion, domain expert, and voice of the customer to drive adoption success and product/process improvements.--- Provided epics, user stories, requirement specifications, and backlog grooming. In an Agile/Scrum development environment, collaborated closely with Engineering during the requirements definition, development, QA, release, and UAT process. Show less

Managed multiple simultaneous complex implementations of Public Safety (Police, Fire, 911, Jail) Enterprise software projects. These were complex multimillion-dollar projects, involving multiple applications for multiple agencies, sometimes working in a consortium covering several jurisdictions. I led full life cycle implementations and worked closely, in a cross-functional environment, with Sales, Product, Professional Services, Technical Services, the Project Management Office (PMO), and… Show more Managed multiple simultaneous complex implementations of Public Safety (Police, Fire, 911, Jail) Enterprise software projects. These were complex multimillion-dollar projects, involving multiple applications for multiple agencies, sometimes working in a consortium covering several jurisdictions. I led full life cycle implementations and worked closely, in a cross-functional environment, with Sales, Product, Professional Services, Technical Services, the Project Management Office (PMO), and Customer Support teams. Show less

Provided executive leadership and corporate management:Professional Services and Customer Success--- Directed the Professional Services team for critical government justice Enterprise and SaaS software implementations. --- Managed all project full life cycle components, including planning, budget, schedule, communication, configuration, data migrations and integrations, risk/issue/change management, training, testing, deliverable acceptance, and Go Live.--- Directed Customer… Show more Provided executive leadership and corporate management:Professional Services and Customer Success--- Directed the Professional Services team for critical government justice Enterprise and SaaS software implementations. --- Managed all project full life cycle components, including planning, budget, schedule, communication, configuration, data migrations and integrations, risk/issue/change management, training, testing, deliverable acceptance, and Go Live.--- Directed Customer Success operations for strategic SaaS Enterprise accounts. Owned the customer life cycle, identified strategic opportunities for growth, and developed strategies for successful product adoption and expansion. Provided onboarding, account management, on-going training, issue resolution, and upgrade planning. Ensured positive customer experiences, renewals, and revenue growth.Product Management--- Directed the Product Management team for ERP class and SaaS justice and public safety applications (Probation, Parole, Pretrial, Court, Sheriff). Led product management from concept to launch, providing the product vision, Go-To-Market strategy, and roadmap. Performed market research and competitor analysis. Developed product positioning, differentiation, and pricing.---Collaborated with the engineering team and customer stakeholders during development, testing, and release. Provided the system design, user stories, and functional requirements. Created system and training documentation.Enterprise Sales--- Created and managed the Enterprise and SaaS sales and marketing program, including sales and marketing playbooks, tools, and materials (e.g. case studies, newsletters, white papers, brochures, web content).--- Extensive expertise with complex procurement processes including RFP/RFIs. Authored proposals, negotiated contracts, pricing and Statements of Work (SOW). Conducted presentations to audiences from C-level and senior management to end users. Show less