Robert Muhren Email and Phone Number
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Lead and manage teams of (technical) consultants, engineers and managers in productdesign, software development, hosting-, SAAS- and Cloud industry.Proven experience and overview of delivering solutions and services in an Agileengineering environment with good understanding and vision of the processes,behaviors and technical methods used in complex environments.Works in roles providing technical leadership ideally within an Internationalenvironment.Broad commercial experience, specific in Cloud and SaaS solutions: highly drivenurge to focus on customer and supplier relationships.Multitasking between the areas of Technical Operations leadership and TacticalCommercial roles like Service-, Account- and Escalation Management, keeping "birdseye view", being in control.Experience with architecture of high volume, complex transaction systems and largeenterprise solutions.Specialties: In depth technical background in Datacenter, Virtualization, Databases,Storage, Networking and Operating Systems. Skills to work in an internationalenvironment and a changing market either in product development or (managed)services. Driven on process improvement and increase of (technical and commercial)efficiency delivering services for the customer. Broad experience on delivery ofservices and products in Public and Private Cloud environments and Hybrid Cloudplatforms.Previous functions: COO, Director Operations, Delivery Manager, Release Manager, IT manager
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Lead Solution Consultant And Manager Hosting SupportInternedservicesAmsterdam, Nh, Nl -
Lead Solution Consultant / Manager Hosting SupportInternedservices Apr 2014 - PresentPurmerend- pre-sales, delivery, maintenance and support;- process improvement;- integration of acquired companies;- responsible for managing a dedicated team of 20+ hosting engineers;- delivery (process, tooling, planning, project management);- process management: maintenance, delivery, support of thousands of servers in 6 data-centers;- Change-, problem- and escalation management;- peering partner for Account Management issues;- role as Service-, Account and Project Manager- senior Lead Solution Consultant- business consultancy- Cloud Architect
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Operationeel Directeur / CooMultrix Oct 2011 - Mar 2014Amsterdam Area, NetherlandsDirecting a team of specialists in providing a cloud service environment in order to provide a full ICT outsourcing solution for our customers. As COO responsible for all operational processes and technical developments. This includes:- Introduction of next generation firewall and new enterprise storage technology;- Introduction of new tooling and methodologies;- Make or buy decisions, move from investments in Capex to lease and pay per use constructions;- Set-up and watch-over budget;- Introduction of new organization forms with specialized cluster teams of specialists;- Leadership, managing a team of direct reports (managers) and indirect reports (specialists); - Member of the board of directors;- Supplier and contract management.
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Director OperationsSaasplaza Jan 2009 - Oct 2011- Change Management: introduce a new organization with specialized teams of technicians, change- and incident managers- Optimization of processes, develop and roll-out of procedures and means to improve quality (Op Ex) and predictability of the operational processes- License Management- Responsible for auditing, SAS-70 followed up by ISAE-3402 and SSAE-16, determine control set, manage internal processes and audits- Line management, several teams varying from 5 to 25 employees- Member of the Management Team of SaaSplaza- Single point of contact for hard- en software suppliers- Incident-, change-, problem-management: set-up, coordination, escalation- Project-management- Responsible for maintenance, capacity-management and availability of the complete infrastructure of network components and 1600 servers divided over several data-centers -
Manager Configuration Management / Delivery Manager / DirectorSiennax Jun 2000 - Dec 2008Amsterdam Area, NetherlandsStarted as Release Manager and soon following Manager R&D and Hosting Framework Development I was responsible for the delivery of the Siennax platform. After the ASP-area moving into Hosting Services as Manager Configuration Management I was responsible for managing multidisciplinary teams of (initially based on Open-source) developers, Linux engineers, DBA's and Java application engineers. After this position I became responsible for the total delivery of services (mission critical applications as well as SaaS solutions) to our international customers as Delivery Manager. After setting up the delivery organization (including change- project- and service-level-management) I moved to the position of Director Operations. Siennax was re-branded as SaaSplaza. -
Senior Customer Service EngineerEssentium 1995 - 2000Several Posts In EuropeStarted as a software developer for an international client in a document management environment after which I rapidly moved to a managing role. In this role I managed a team of engineers responsible for delivery of services based on DMS and call-center solutions for international customers. During my position at Essentium I've worked for several years in Germany (mainly for insurance companies) and maintained several international relationships with our clients in Europe.
Robert Muhren Skills
Frequently Asked Questions about Robert Muhren
What company does Robert Muhren work for?
Robert Muhren works for Internedservices
What is Robert Muhren's role at the current company?
Robert Muhren's current role is Lead Solution Consultant and Manager Hosting Support.
What is Robert Muhren's email address?
Robert Muhren's email address is ro****@****ail.com
What skills is Robert Muhren known for?
Robert Muhren has skills like Cloud Computing, Data Center, Itil, Saas, Virtualization, It Service Management, Management, Databases, Project Management, It Management, Service Management, Change Management.
Who are Robert Muhren's colleagues?
Robert Muhren's colleagues are Estela Estrada, Blanca Lopez Cabanas, Melisa Hogenbergen, Cennet Aslan, Ristoffer Ersec, Dennis A. De Kroon, Bram Van Lenten.
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Rob Muhren
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