Enthusiastic customer service professional with over 8 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.
Robz Capital
-
Chief Executive OfficerRobz Capital Jun 2023 - PresentKitengela, Kajiado County, Kenya
-
Customer Service Specialist & Accounts AssociateDeft Engineering Kenya Limited Jan 2017 - Jun 2023Mombasa, KenyaSALES TARGETS:-Compile an order in-take report and submit to the Managing Director on a daily basis-Promote and sell the slow moving stock to customers while contributing to team effort by accomplishing related results as required.-Support the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas-Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards-Enhance sales productivity by enabling the team to work smarter by simplifying processes-Create monthly content for executive presentations and board reporting-Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment-Assist with on-boarding and training new sales talent -Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes-Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving-Maintain procurement and contract recordsCUSTOMER CENTRICITY: -Liaise with the operations and dispatch staff to ensure that customer requirements are met-Resolve product/service queries by clarifying customer complaints and logging them -Update customer price lists when price changes occur-Ensure that internal staff have all the relevant information so that invoicing can be done timeously-Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department-Recommend potential products and services to customers -Maintaining a positive, empathetic and professional attitude toward customers at all times
-
Lead GeneratorBarclays Corporate & Investment Bank Jun 2015 - Nov 2016Nairobi, Kenya-Promoting Barclay card products to both BBK customers and non BBK customers.-Recording Customer complaints while in the field, writing and presentation of the final report to line manager.-Follow ups to customers and how the products are serving them. -
InternMinistry Of Mining Kenya Jun 2016 - Aug 2016Nairobi, Kenya-IT support - Hardware and Software, Network ie. configuration of wireless routers and also troubleshooting issues concerning internet connectivity.-IT equipment maintenance, support and training -Participated in various departmental programs including Land use ,Land cover Mapping , Crop -Forecasting ,Forest Mapping ,Urban Mapping ,Aerial Photography, Aerial surveys for wildlife census and Data management.-Applied GIS software in data generation and manipulation including familiarization with vector and raster data, geo-referencing, color composition, image classification, supervised and unsupervised classification, clipping image mosaic and color banding.
Robert Muli Education Details
-
Bachelor'S Degree, Bachelor Of Business Information Technology -
(Module 1 And 2)
Frequently Asked Questions about Robert Muli
What company does Robert Muli work for?
Robert Muli works for Robz Capital
What is Robert Muli's role at the current company?
Robert Muli's current role is π΅πΎπ π΄π π π π°π³π΄π | Trading & Mentor l Technical Analyst.
What schools did Robert Muli attend?
Robert Muli attended Jomo Kenyatta University Of Agriculture And Technology, Kenyatta University.
Not the Robert Muli you were looking for?
-
1gmail.com
-
-
1bsk.co.ke
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records Γ $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial