Robert Muli

Robert Muli Email and Phone Number

πŸ„΅πŸ„ΎπŸ…πŸ„΄πŸ…‡ πŸ…ƒπŸ…πŸ„°πŸ„³πŸ„΄πŸ… | Trading & Mentor l Technical Analyst @
Robert Muli's Location
Nairobi County, Kenya, Kenya
About Robert Muli

Enthusiastic customer service professional with over 8 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.

Robert Muli's Current Company Details
Robz Capital

Robz Capital

πŸ„΅πŸ„ΎπŸ…πŸ„΄πŸ…‡ πŸ…ƒπŸ…πŸ„°πŸ„³πŸ„΄πŸ… | Trading & Mentor l Technical Analyst
Robert Muli Work Experience Details
  • Robz Capital
    Chief Executive Officer
    Robz Capital Jun 2023 - Present
    Kitengela, Kajiado County, Kenya
  • Deft Engineering Kenya Limited
    Customer Service Specialist & Accounts Associate
    Deft Engineering Kenya Limited Jan 2017 - Jun 2023
    Mombasa, Kenya
    SALES TARGETS:-Compile an order in-take report and submit to the Managing Director on a daily basis-Promote and sell the slow moving stock to customers while contributing to team effort by accomplishing related results as required.-Support the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas-Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards-Enhance sales productivity by enabling the team to work smarter by simplifying processes-Create monthly content for executive presentations and board reporting-Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment-Assist with on-boarding and training new sales talent -Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes-Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving-Maintain procurement and contract recordsCUSTOMER CENTRICITY: -Liaise with the operations and dispatch staff to ensure that customer requirements are met-Resolve product/service queries by clarifying customer complaints and logging them -Update customer price lists when price changes occur-Ensure that internal staff have all the relevant information so that invoicing can be done timeously-Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department-Recommend potential products and services to customers -Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Barclays Corporate & Investment Bank
    Lead Generator
    Barclays Corporate & Investment Bank Jun 2015 - Nov 2016
    Nairobi, Kenya
    -Promoting Barclay card products to both BBK customers and non BBK customers.-Recording Customer complaints while in the field, writing and presentation of the final report to line manager.-Follow ups to customers and how the products are serving them.
  • Ministry Of Mining Kenya
    Intern
    Ministry Of Mining Kenya Jun 2016 - Aug 2016
    Nairobi, Kenya
    -IT support - Hardware and Software, Network ie. configuration of wireless routers and also troubleshooting issues concerning internet connectivity.-IT equipment maintenance, support and training -Participated in various departmental programs including Land use ,Land cover Mapping , Crop -Forecasting ,Forest Mapping ,Urban Mapping ,Aerial Photography, Aerial surveys for wildlife census and Data management.-Applied GIS software in data generation and manipulation including familiarization with vector and raster data, geo-referencing, color composition, image classification, supervised and unsupervised classification, clipping image mosaic and color banding.

Robert Muli Education Details

Frequently Asked Questions about Robert Muli

What company does Robert Muli work for?

Robert Muli works for Robz Capital

What is Robert Muli's role at the current company?

Robert Muli's current role is πŸ„΅πŸ„ΎπŸ…πŸ„΄πŸ…‡ πŸ…ƒπŸ…πŸ„°πŸ„³πŸ„΄πŸ… | Trading & Mentor l Technical Analyst.

What schools did Robert Muli attend?

Robert Muli attended Jomo Kenyatta University Of Agriculture And Technology, Kenyatta University.

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