Robert Wallace Email & Phone Number

Phoenix, Az, Us

Fountain Hills, Az, Us

Fountain Hills, Arizona, United States

Phoenix, Arizona, United States

Fountain Hills, Arizona, United States

Buying and Selling real estate in Fountain Hills, AZ and the surrounding Scottsdale, Chandler, Tempe, Phoenix area

Phoenix, Arizona, United States

Works with volunteers, parents, advocates and others who are actively working to protect children and childhood sanctity and innocence from the impact of the LGBTQIA+ efforts to indoctrinate, sexualize and mutilate.

Phoenix, Arizona, United States

Greater Chicago Area

• Serves as the Chicago offices’ onsite point of contact, working as part of a team with the law firms IT department located in Edwardsville, IL.• Serves attorneys, paralegals and their secretaries with specialized attention to Attorney Information Management (AIM) software.• Remote managed desktops via StratoDesk and Wyse thin clients through VMWare Horizon management software.

Greater Memphis Area

Developed LifeLinc’s IT department presence/organizing and documenting new policies, processes and procedures.Supported 4 offices (Corporate and 3 Pain Centers) for about 55 administrative users and 25 doctors.Virtual environment- utilizing SonicWall NetExtender, Kareo, Kireo, Global ProtectManaged online help ticket system to resolve and route tickets utilizing AutoTask Ticketing SystemHeaded up LifeLinc’s demographics departments’ efforts to get our ERM to interface with the ERM’s of the various hospitals we worked with. We utilized eClinicalWorks and Avid. HIPPA compliance internal training and documenting of HIPPA related IT requirements for audits.Administrated ShoreTel/Shoreware phone system and SRFax.Administrated Intelli-M Access keyless entry security system for building access. Maintained vendor relations with ISP’s, PBX & others.Supported Windows XP, 7, 8.1 & 10 corporate environment, Google Android (v4.1 and newer), Apple OS X (v10 and newer)/iOS (v6.1 & newer)Active Directory, Exchange, Print Server, GoToMeeting, RDS, Exchange 2012, LiteTouch Image Deployment, eClinical Works, Avid, eCopy Pro, Aruba IAP 305, Konica Minolta Bizhub, HP ThinClients

Greater Memphis Area

• Virtual environment- utilizing VSphere, Citrix Director, RDS, VPN• Managed online help ticket system to resolve and route tickets (GoToAssist)• First level network problem diagnosis• Documented IT processes• Supported Windows XP, 7, 8.1 & 10 corporate environment, Google Android (v4.1 and newer), Apple OS X (v10 and newer)/iOS (v6.1 & newer)• Network troubleshooting (TCP/IP,DNS,DHCP)• Worked with RF Scanners and barcoding (Windows CS & Android)• Developed OS images for computer deployment using Acronis• Documented IT processes• Exchange 2012 to Office 365 migrations• Administrated basic needs of InforCRM.• Remote assistance of internal customers in Mexico, Brazil, Canada and US.• Active Directory, Exchange, Print Server, Skype for Business, OneDrive for Business, Office 365, GoToMeeting, RDS, Skype for Business, Cisco Jabber, Sharepoint, Kaspersky, CrashPlanPro, • Issue resolution of iPad Pros, Laptops, iPhones, Android, Desktop PC’s, Virtual Machines (thin clients), Smart Board, Konica/HP printers.

Dallas/Fort Worth Area

• Provided ultimate customer support to clients both in person and by phone, through ticketing system for software documentation and hardware issues.• Administered Active Directory, Exchange Server, Windows Update Server, Citrix Server and Internal Flooring software, eFax, Print Server, Skype, GoToMeeting, Apple Configurator, VMWare VSphere, VMWare AirWatch, Citrix, RDP, WebEx, TeamViewer.• Saved company 48k in my first year and 49k in my last year by developing process improvements and other enhancements that improve operational efficiency.• Developed and Implemented IT instruction manual for job position training and management. • Provided technical support to up to 250 customers spread over 10 branches around the southern US, utilizing the AutoTask ticketing system, troubleshooting applications, debuging applications and network issues.• Traveled to troubleshoot applications, debug application and network issues at the request and approval of the Manager and Successfully developed computer-based training manuals.• Actively worked directly with the executive leadership and other administrators to strategize and improve systems environment/productivity. Served as liaison between Rasa Floors and networking partners, vendors and repair/support personal. Reported to CFO.

Dallas, Tx

• Improved clients satisfaction by deploying client email campaigns using e-mail marketing tools such as Constant Contact and Exact Target• Identified client issues and escalated them to the appropriate person to the point of resolution in a timely fashion.• Proactively worked with Production Team and Email Marketing Specialist, conducted quality assurance reviews and other activities to ensure the accuracy and timeliness of email deployments• Performed basic project management responsibilities by analyzing email-marketing campaigns based on daily, weekly and monthly campaign performance• Provided exceptional support to other Email Marketing Specialists in developing and reporting on results of client email campaigns and programs • Modified, tested and executed strategies to maximize email performance

Dallas, Tx

• Consistently maintained excellent working relationships with vendors and Agency for organization development• Significantly reduced costs for project infrastructure by streamlining processes and equipment• Proactively installed software for Brand Management and other disciplines: Including Visio, Camtasia, Sophos, Ultra Edit, “Hub”, “Webtime” and EAS accounting software• Maintained and troubleshot email exchange client, desktop clients (Outlook, Entourage ) and online Exchange interface for Brand Management and other disciplines• Cultivated excellent long term relationship with clients, maintaining ongoing communication and facilitating solutions to address concerns• Effectively maintained records (licensing, operating procedures, invoices), initiated and created entire documentation for Digital Systems Administrator position • Provided support for Mac OSX, Win XP, 7, iPhones, iPads, laptops, desktops, projectors, printers, and other hardware peripherals• Responsible for building/configuring of new machines for new staff and the repair and troubleshooting of hardware and software for current employees • Dramatically improved workflow process by resolving local server, intranet/internet, Wi-Fi, VPN, Exchange server/client connectivity and functionality and active directory (user creation/maintenance) issues for those in various disciplines in a timely and professional manner

Bachelor Of Metaphysical Science (B.Msc.), Ministerial Ordination Diploma

Practitioners License

Computer Animation Program

20 Credits of Computer Animation Bachelor's Degree of Science program.

Marketing/Marketing Management, General

Brand Management Training

Master'S Degree, Master Of Metaphysical Science