· Working to enhance the reliability and supportability of our most sensitive and hardened environments. Automating solutions and refining operations across three secure administrator service teams supporting 55K System Admins. Focusing on toil reduction, improving observability, alerting capabilities, and disaster recovery.· Current Project: Delivering highly secure Support Copilot using Azure/C# stack to solve users’ issues and questions about our services to eliminate 15% in support burden while proving highly trustworthy responses.· Operationalized highly secure and isolated US Government Admin Identity. Configured and deployed services to meet data, systems, and operations isolation requirements for 500+ sovereign cloud system admins.· Continually adapts to emerging technologies and takes opportunities to skill-up. Worked with stakeholders, partner teams, and users to roll out cloud-based secure developer virtual workstation program 500 pilot users.· Leveraged artificial intelligence data analysis tools to identify key factors influencing user satisfaction, improving predictions of results of engineering investments. Drove overall satisfaction levels up 15% year-over-year.

Maintenance Logistics Controller - Tanker / Airlift Control Center. Tasks, coordinates, and monitors global aircraft recovery operations serving Air Mobility customers world-wide. Solves maintenance logistics problems on a global scale and coordinates parts and personnel delivery to expeditiously recover disabled assets. Drives reporting for recovery timelines ensuring accurate, data-driven analysis of operations.

Ran challenging small group workshop sessions to provide more in-depth understanding of core computer science concepts Coordinated with instructors to provide relevant material, enhancing and cementing students understanding of the subject matter.University Rover Challenge: Software Architect - Using Robot Operating System framework. Led 23 devs deploying asynchronous, distributed AI to process sensors, power controls, and autonomously navigate.Rubik's Cube Solver - Lead Developer - Built Rubik's cube solving machine. Collaboration with Coding Club, Math, and IEEE Clubs to develop modified A-Star Python AI solving algorithm/ Computer Vision solver.

Tackled change management automation saving 20hrs/ month of backlog management. Created web application to interface with Change Management system RESTful API using Flask, Python, HTML, JS, CSS. Reduced legacy task clearance time by 90% for 12 Cyber Security EngineersCreated PowerBI dashboards using MySQL DB backend; provided oversight of 12 groups reporting metrics, enabling management decisions using top-notch, real-time data visualizations and metrics.

Gained exposure to multiple locations and lines of business for holistic view of Retail Banking fundamentals. Worked under mentorship of banking manager to learn business, regulations, and customer service strategies.

• Coordinated and tracks the training of 49 subordinates, including technical, on-the-job, special certification, and remedial training; efforts resulted in an increase of 25% expert mechanics in work section• Managed unit purchase account 2+ years; purchased in excess of $80k/yr for office supplies/equipment; reconciled purchases with FY budget requirements and ensured 100% regulations and deadline compliance