Robert Nardella Email & Phone Number

New York, Ny, Us

Managing a team of mainframe technologists in support of Morgan Stanley's enterprise operations in a Command Center environment. Ensuring systems and application availability while proactively responding to anomalies to minimize and recover from downtime.

New York, Ny, Us

Transitioned our team from developers and subject matter experts answering to the technology needs of the applications supported into an independent team of front-line production support technicians following the ITIL framework and leveraging ServiceNow to triage and solve technology issues for applications under management. This effort increased service levels for our developers who dedicated more time to testing and code deployments, while also ensuring that our production support processes grew to become the standard for responding to application technology issues not needing of the intrinsic knowledge of seasoned developers. Developed several ServiceNow dashboards for management to understand trends in the delivery of our teams' services for incidents being raised which drove improvement in overall mean time to repair. Compiled data supporting BNY critical applications messaging processes implementing dynamic monitoring of the message queues within an in-house developed tool for our production services team while remediating a government Federal Matter Requiring Attention (MRA).

New York, Ny, Us

Supported the JPMC resiliency teams in finding and implementing improvements in processes used to manage the organizations execution and governance of annual Business Continuity testing exercises. Introduced and developed a comprehensive SharePoint strategy to create deliverables task lists, combining individual RACI documents for each of JPMC test methodologies, aligning task ownership by applicable process deliverable, test method, and geographic region, simplifying how management tracked major deliverables. Contributed to the teams Risk and Control Self-Assessment (RCSA) process for the testing cycle, reviewing current process flows and revising them to account for testing maturity while preparing supporting documentation and process diagrams. Introduced and developed a SharePoint solution for the testing team, uploading participation data into a SharePoint list, and customized as a dashboard for prompt capture and reporting on test failover activities which closed a gap in our test day reporting to leadership.

New York, Ny, Us

Managed the submission of AXA's Insurance and Annuity products and policy form requirements with all U.S. state and national jurisdictions, utilizing the National Association of Insurance Commissioners (NAIC) sponsored industry Application (SERFF), System for Electronic Rates and Forms Filing, in obtaining approvals for AXA's annuity product coverage and sale nationally.Worked with product development, policy drafters, and actuaries. Ensured that filing documents were correct, current and that projects were delivered in a prompt fashion.

New York, New York, Us

Lead project manager in charge of coordinating the strategic planning of disaster recovery testing, risk management, and program governance, managing two of Citi’s strategic enterprise data centers.Collaborated on solutions to comprehensive recovery requirements for technology assets, encompassing mainframe, network, and distributed enterprise infrastructure, while planning efforts with the technical teams in the deployment of industry leading technologies (ie; IBM's Globally Dispersed Parallel Sysplex (GDPS), EMC's Synchronous Remote Data Facility (SRDF)) during testing exercises.Project manager coordinating the execution of all infrastructure and application testing of Citi’s technology assets during disaster recovery exercises which utilized ITIL methodologies to govern delivery of each project.Found vulnerabilities in the technology recovery processes as exposed during planning and testing, fostering a collaborative environment which developed remediation actions with team owners and business continuity coordinators.Executed technology recovery plans for disaster recovery testing within mandated recovery time goal of less than two hours during annual site outage simulations which followed service level agreements and regulatory requirements.Established and supported relationships with all test stakeholders, acting as the liaison to management with regards to business continuity planning.Supplied guidance and support to business continuity coordinators during the deployment of test plans.Designed various Share Point strategies to use pre-defined templates for the team to use on regional site tests, ending the repetitive process of creating site specific documentation for each test and creating a consistent look and feel to support global testing requirements for the project teams and senior management to review.Leveraged Service Now to create real-time reporting with visibility of issues for all team members to address during and after site tests.

New York, New York, Us

Led a staff of twenty technologists in support of Citi’s North American Command Center, providing comprehensive service management of IBM z/OS mainframes and distributed system infrastructure assets while implementing the ITIL framework and contributing to Citi’s achievement of ISO 20000 industry certification. Managed Citi’s North American service desk, responding to and working through resolution of all incidents affecting the operation of the business, while delivering on service level agreements for the portfolio of systems and applications supporting the enterprise.Led major incident bridge calls with senior technology and business disciplines to clearly identify and quickly resolve problems affecting the enterprise environment, leveraging Service Now to communicate and track the progress of incidents.Collaborated with all technology disciplines while managing operational execution of regularly scheduled disaster recovery tests of enterprise z/OS mainframe, network and distributed infrastructure assets to simulate the complete loss of Citi's data center sites. Conducted first level problem analysis including proactive system monitoring to champion process improvements across the enterprise infrastructure which contributed to the automation of many manual operational tasks.

Z/Os Systems Programming Professional Certification, Information Technology

Computer Programming, Cobol, Assembler