Robert Ross Email & Phone Number

Palm Beach Gardens, FL, US

Hong Kong, HK

AFG Partners is a FinTech VC Fund investing in the next generation of FinTechs that will transform Asian financial services. AFG invests in Pre-A to Series B Global and Regional Enterprise / B2B FinTechs that have proven and deployable solutions - and want to grow their business in Asia. Specialists of AFG consist of Asian Financial Services Professionals.

Technology, product, and business strategy consulting. Fractional CIO/CTO services.

New York, NY, US

• Led business strategy and revenue growth related to account expansion and partnerships with the associated P&L.
• Implemented an ARR growth strategy within the customer success team globally, transitioning the team from a support group to an expansion sales team.
• Moved Coherent from bespoke pricing to a standardized SaaS consumption pricing model.
• Grew education from linear certification paths to on-demand, subject-based text and video training.
• Launched a public community of customers, partners, and internal employees.
• Successfully obtained SOC2 Type 2 designation.

NY, NY, US

NY, NY, US

• Set and manage global technology strategy, organization design, and IT budget, ensuring cost-effective execution.
• Implemented a plan to stabilize the personal lines policy administration system.
• Launched Combination, a specialty commercial MGA utilizing Vault paper and capacity leveraging AI and machine learning to reduce the initial headcount requirements.
• Built cloud infrastructure and security team from the ground up.
• Launched a real-time data warehouse, allowing for efficient data integrations with supporting and downstream systems and accurate business decisions through data.

Singapore, SG, SG

• Set Singlife's global technology strategy, including appropriately structuring the technology and operations teams across the region.
• Part of the management team that raised over 150 million USD over multiple capital raises.
• Achieved PCI-DSS compliance to create a first-of-its-kind debit card linked insurance policy.
• Adjusted Singlife to a healthy balance of in-house and offshore technology resources. Implemented a strategy between build versus buy to deliver a competitive advantage with technology.
• Initiated sprint planning and review, unit testing, quality assurance, and performance testing procedures within the agile SDLC.
• Drafted and executed the technology strategy, architecture principles, and execution plan for the regional growth of Singlife.

Singapore, SG

• Oversaw product roadmap, enterprise architecture, and roadmap execution.
• Shifted internal and offshore staff, including third-party vendors to an agile model.
• Drafted the product roadmap, architecture, and execution plan for the new payment processing platform, focusing on key areas that will facilitate growth, including internationalization, localization, multicurrency.

New York, New York, US

• Led global strategy for open banking authorization product, including two and three-legged authentication, scope management, multi-factor authentication, and SDKs.
• Standardized the product roadmap and deliverables globally, reducing duplicated efforts in North America, Asia, and Europe.
• Reorganized product offerings to better deliver authorization scope management and SDKs to integrating partners.
• Citibank reorganized its open banking team shortly after I started, and I decided to pursue another opportunity.

• Created a SaaS based media and marketing website architecture and a green field SaaS based CRM/Agency management platform. Leveraged large amounts of market and site interaction data real-time to assist agents and site.
• Leveraged large amounts of real-time market and site interaction data to assist agents and site users in making better marketing decisions resulting in a 30% increase of leads generation.
• Developed incident management processing and reporting workflow to give customers easy tracking and visibility during the remediation process reducing turnaround time by 40%.

Redmond, Washington, US

Established and developed the Enterprise Strategy Program (ESP) for the Hong Kong subsidiary. ESP is positioned to deliver CXO level advice to businesses with an emphasis on business before technology.

Assured the successful execution of the company’s business strategy through the architecture of the company’s intellectual property. Provided business and technology advisory services to financial services clients.

Hamilton, Bermuda, BM

Responsible for technology worldwide including standards for data communication allowing for simplified scaling of common business processes such as account clearance, payroll, expense management, risk management and data warehouse feeds. Assisted with the reorganization and consolidation of IT and operations through a period of rapid growth via.

Pembroke, HM, BM

Responsible for application development worldwide for Axis with a focus on Underwriting, Claims, Reinsurance and CRM services. Assisted in the development of roles and workflows to support OFAC processing, SOX compliance, ASLOB processing, cat modeling, and actuarial price monitoring.

Chicago, IL, US