Robert Ross Email and Phone Number
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Global revenue growth and operations leader with P&L experience who has driven growth initiatives across the Insurance and Financial Services industry segments, both insurtechs and fintech. Strong track record in driving revenue generation in large commercial enterprises and scaling up in fast-paced start-up environments. Skilled in Strategic Solutions and increasing reach through engagement with selected business partners. International, in-country experience with a deep understanding of the complexities of global operations, pricing, and negotiation tactics across countries. My business operations experience is complemented by a solid foundation in evaluating and implementing technology systems that align with and directly support business growth goals. Key Strengths Include:LEADERSHIP• Brought in to turn around the Coherent partnerships business, set a new strategy, and led the partnership team in doubling revenue over six months. GLOBAL OPERATIONS • Led a complete overhaul of Coherent’s global operating model, providing the enabling infrastructure needed to scale as the company moved from Series B to C level funding. CUSTOMER SUCCESS • Designed a sales methodology that transitioned the Customer Success Team to an account growth focus, taking them up to a higher level of support plus sales, resulting in an additional $500K of revenue in the first three months. DIGITAL DISTRIBUTION • Developed and executed a new automation strategy, opening up new distribution channels leveraging marketplaces. This resulted in 15% of deals flowing through the Microsoft and AWS marketplaces, eliminating contract negotiations and billing/collections overhead from those accounts. Additionally this allowed access to smaller customers without needing to engage the sales executives. BUSINESS TRANSFORMATION • Vault’s leadership team’s objective was to leverage the data collected in the evaluation and underwriting process to manage the business with more granularity. I created a strategy focusing on technology and staff skillsets to allow for data-assisted management, resulting in the business transitioning from an operating loss to profitability.ENTREPRENEUR• Showcased Singapore Life’s technology and operations strategy to investors, demonstrating how it made us a leader in B2C sales of insurance and wealth products. This resulted in securing a $20M Series B investment from Aflac Ventures and a $90M Series C from Sumitomo.
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Managing Director And CioPangolin Consulting LlcPalm Beach Gardens, Fl, Us -
Client Partner - InsuranceAuxo Solutions May 2024 - Present -
SpecialistAfg Partners 2023 - PresentHong Kong, HkAFG Partners is a FinTech VC Fund investing in the next generation of FinTechs that will transform Asian financial services. AFG invests in Pre-A to Series B Global and Regional Enterprise / B2B FinTechs that have proven and deployable solutions - and want to grow their business in Asia. Specialists of AFG consist of Asian Financial Services Professionals with specific industry, technical and country expertise plus a passion for FinTech. Specialists actively assist with deal flow sourcing, filtering, diligence and growth of portfolio companies. -
Managing Director / CioPangolin Consulting Llc 2021 - PresentTechnology, product, and business strategy consulting. Fractional CIO/CTO services. -
CcoCoherent Jul 2022 - Aug 2023New York, Ny, UsLed business strategy and revenue growth related to account expansion and partnerships with the associated P&L.• Implemented an ARR growth strategy within the customer success team globally, transitioning the team from a support group to an expansion sales team.• Moved Coherent from bespoke pricing to a standardized SaaS consumption pricing model.• Grew education from linear certification paths to on-demand, subject-based text and video training.• Launched a public community of customers, partners, and internal employees.• Successfully obtained SOC2 Type 2 designation. -
Management AdvisorVault 2022 - 2023Ny, Ny, Us -
CioVault 2021 - 2022Ny, Ny, UsSet and manage global technology strategy, organization design, and IT budget, ensuring cost-effective execution.• Implemented a plan to stabilize the personal lines policy administration system.• Launched Combination, a specialty commercial MGA utilizing Vault paper and capacity leveraging AI and machine learning to reduce the initial headcount requirements.• Built cloud infrastructure and security team from the ground up. • Launched a real-time data warehouse, allowing for efficient data integrations with supporting and downstream systems and accurate business decisions through data. -
Group CtoSingapore Life Feb 2018 - Feb 2020Singapore, Sg, SgSet Singlife's global technology strategy, including appropriately structuring the technology and operations teams across the region. • Part of the management team that raised over 150 million USD over multiple capital raises.• Achieved PCI-DSS compliance to create a first-of-its-kind debit card linked insurance policy.• Adjusted Singlife to a healthy balance of in-house and offshore technology resources. Implemented a strategy between build versus buy to deliver a competitive advantage with technology.• Initiated sprint planning and review, unit testing, quality assurance, and performance testing procedures within the agile SDLC.• Drafted and executed the technology strategy, architecture principles, and execution plan for the regional growth of Singlife. • Successfully led the onboarding of the acquired Zurich Life Insurance in Singapore.• Drafted the Singlife operating model for local operation with group contribution and oversite. -
Cto, Head Of ProductIpaymy Technologies Pte Ltd Oct 2017 - Jan 2018Singapore, SgOversaw product roadmap, enterprise architecture, and roadmap execution. • Shifted internal and offshore staff, including third-party vendors to an agile model. • Drafted the product roadmap, architecture, and execution plan for the new payment processing platform, focusing on key areas that will facilitate growth, including internationalization, localization, multicurrency support, and a SaaS-based security model. -
Svp, Open Banking Product Management, Citi FintechCiti Jul 2017 - Sep 2017New York, New York, UsLed global strategy for open banking authorization product, including two and three-legged authentication, scope management, multi-factor authentication, and SDKs. • Standardized the product roadmap and deliverables globally, reducing duplicated efforts in North America, Asia, and Europe.• Reorganized product offerings to better deliver authorization scope management and SDKs to integrating partners.• Citibank reorganized its open banking team shortly after I started, and I decided to pursue another opportunity. -
CtoAsia Interactive Oct 2012 - Dec 2016Created a SaaS based media and marketing website architecture and a green field SaaS based CRM/Agency management platform. Leveraged large amounts of market and site interaction data real-time to assist agents and site users in making better decisions.Matured product offerings, including a SaaS-based real-estate media and marketing website architecture and a green field SaaS-based CRM/Agency management platform• Leveraged large amounts of real-time market and site interaction data to assist agents and site users in making better marketing decisions resulting in a 30% increase of leads generation.• Developed incident management processing and reporting workflow to give customers easy tracking and visibility during the remediation process reducing turnaround time by 40%.
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Enterprise ArchitectMicrosoft 2011 - 2012Redmond, Washington, UsEstablished and developed the Enterprise Strategy Program (ESP) for the Hong Kong subsidiary. ESP is positioned to deliver CXO level advice to businesses with an emphasis on business before technology. -
Cto - Financial ServicesCloud Garage 2009 - 2011Assured the successful execution of the company’s business strategy through the architecture of the company’s intellectual property. Provided business and technology advisory services to financial services clients. -
Vp - Global ArchitectureAllied World Assurance Company 2008 - 2009Hamilton, Bermuda, BmResponsible for technology worldwide including standards for data communication allowing for simplified scaling of common business processes such as account clearance, payroll, expense management, risk management and data warehouse feeds. Assisted with the reorganization and consolidation of IT and operations through a period of rapid growth via acquisition by assessing resources and technology with a focus on the retention of key personnel, systems, and workflows. -
Avp - ItAxis Capital 2003 - 2008Pembroke, Hm, BmResponsible for application development worldwide for Axis with a focus on Underwriting, Claims, Reinsurance and CRM services. Assisted in the development of roles and workflows to support OFAC processing, SOX compliance, ASLOB processing, cat modeling, and actuarial price monitoring. -
Senior Application DeveloperKemper Insurance 1999 - 2003Chicago , Il , Us
Robert Ross Skills
Robert Ross Education Details
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Northern Illinois UniversityApplied Computer Science
Frequently Asked Questions about Robert Ross
What company does Robert Ross work for?
Robert Ross works for Pangolin Consulting Llc
What is Robert Ross's role at the current company?
Robert Ross's current role is Managing Director and CIO.
What is Robert Ross's email address?
Robert Ross's email address is rb****@****ail.com
What is Robert Ross's direct phone number?
Robert Ross's direct phone number is +130973*****
What schools did Robert Ross attend?
Robert Ross attended Northern Illinois University.
What skills is Robert Ross known for?
Robert Ross has skills like Enterprise Architecture, Enterprise Software, It Strategy, Business Process, Crm, Soa, Strategy, Cloud Computing, Solution Architecture, Insurance, Web Services, It Management.
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