Mid-volume, corporate-owned winery, special events venue & restaurant• Provide customers with an exceptional dining experience, resolving complaints, ensuring high quality food presentation and service, maintaining professional restaurant image• Coordinate the activities of all dining room employees, providing leadership and creating a positive work environment• Oversee teams for private events such as wedding and corporate functions and ensured a pleasurable experience

Mid-volume, corporate-owned theater district restaurant• Coordinated the activities of all dining room employees and provided customers with an exceptional dining experience, assisting with managing schedules to meet staffing needs while promoting profitability, providing leadership and creating a positive work environment• Responsible for ensuring timely guest turnover in Chicago’s theater district, investigating and resolving complaints, ensuring high quality food presentation and service, maintaining professional restaurant image

• Provided technical and creative writing to businesses via online work platforms

• Oversaw day-to-day operations of restaurant, bar & live music venueNOTE: COVID RESTAURANT CLOSURE

•   Oversaw restaurant daily operations with duties that included opening/closing, training and scheduling 140 FOH/BOH staff, motivating and supporting staff, keeping inventory, placing orders with vendors/distributors•   Efficiently managed the floor, host stand and bar, while interacting with guests, resolving issues and providing excellent service, facilitated large parties and banquets •   Monitored VIP reward programs for frequent customers

•   Oversee day-to-day operations with duties that include opening/closing, training and scheduling FOH/BOH staff, employee payroll, keeping inventory, estimating food needs, placing orders with distributors •   Responsible for ensuring positive guest service, investigating and resolving complaints, ensuring high quality of food preparation and service, maintaining professional restaurant image •   Managing catering orders from inception, assigning to team members, overseeing quality control and ensuring delivery with a positive client experience •   More aware of order to table service and ticket times in fast paced breakfast/lunch environment

• Oversaw daily operations at multiple locations for morning/mid/evening shifts, facilitated guest relations, maintained restaurant ambience, housekeeping, set-up, food & beverage quality, safety and pace • Oversaw administrative functions, such as reconciling daily receipts, preparing deposits, scheduling staff, monitoring inventory and assessing areas in need of improvement/cost reduction• Created efficiencies and supervised all FOH and BOH staff and staffing levels, implemented procedures, solved problems and provided proactive solutions

• Oversaw day-to-day operations of restaurant including open/close, hiring, training and scheduling FOH/BOH staff, meeting with distributors/vendors to order supplies, track deliveries, run staff meetings• Reviewed financial statements and other performance data to measure productivity and reorganized existing staff to increase productivity and update work environment resulting in a reduction of costs by over 10%• Implemented marketing strategies and updated restaurant menu which resulted in Increased profits without aid of additional investment resulting in monthly volume increase of 15%• Facilitated guest relations by providing top-level customer service, community outreach and maintaining consistent food quality

• Played integral role in privately owned multi-million dollar start up by developing operating procedures that included staffing, security, safety, guest relations and food service; Oversaw financial reconciliation for payroll and accounts payable• Administered day to day operations of restaurant/nightclub/concert facility and managed promoters, all personnel, vendors and outside entities; directly managed a staff of 110 employees in all areas, including hiring and scheduling• Developed marketing and promotional campaigns and worked directly with public relations representatives