Robert Nevera Email & Phone Number

Chicago, IL, US

Chicago, IL, US

Chicago, Illinois, United States

• Mid-volume, corporate-owned winery, special events venue & restaurant
• Provide customers with an exceptional dining experience, resolving complaints, ensuring high quality food presentation and service, maintaining professional restaurant image
• Coordinate the activities of all dining room employees, providing leadership and creating a positive work environment
• Oversee teams for private events such as wedding and corporate functions and ensured a pleasurable experience

Chicago, Illinois, United States

• Mid-volume, corporate-owned theater district restaurant
• Coordinated the activities of all dining room employees and provided customers with an exceptional dining experience, assisting with managing schedules to meet staffing needs while promoting profitability, providing.
• Responsible for ensuring timely guest turnover in Chicago’s theater district, investigating and resolving complaints, ensuring high quality food presentation and service, maintaining professional restaurant image

Chicago, Illinois, United States

• Provided technical and creative writing to businesses via online work platforms

Chicago, Illinois, United States

• Oversaw day-to-day operations of restaurant, bar & live music venueNOTE: COVID RESTAURANT CLOSURE

Beverly Hills, CA

• Oversaw restaurant daily operations with duties that included opening/closing, training and scheduling 140 FOH/BOH staff, motivating and supporting staff, keeping inventory, placing orders with vendors/distributors
• Efficiently managed the floor, host stand and bar, while interacting with guests, resolving issues and providing excellent service, facilitated large parties and banquets
• Monitored VIP reward programs for frequent customers

Greater Los Angeles Area

• Oversee day-to-day operations with duties that include opening/closing, training and scheduling FOH/BOH staff, employee payroll, keeping inventory, estimating food needs, placing orders with distributors
• Responsible for ensuring positive guest service, investigating and resolving complaints, ensuring high quality of food preparation and service, maintaining professional restaurant image
• Managing catering orders from inception, assigning to team members, overseeing quality control and ensuring delivery with a positive client experience
• More aware of order to table service and ticket times in fast paced breakfast/lunch environment

Greater Los Angeles Area

• Oversaw daily operations at multiple locations for morning/mid/evening shifts, facilitated guest relations, maintained restaurant ambience, housekeeping, set-up, food & beverage quality, safety and pace
• Oversaw administrative functions, such as reconciling daily receipts, preparing deposits, scheduling staff, monitoring inventory and assessing areas in need of improvement/cost reduction
• Created efficiencies and supervised all FOH and BOH staff and staffing levels, implemented procedures, solved problems and provided proactive solutions

Greater Los Angeles Area

• Oversaw day-to-day operations of restaurant including open/close, hiring, training and scheduling FOH/BOH staff, meeting with distributors/vendors to order supplies, track deliveries, run staff meetings
• Reviewed financial statements and other performance data to measure productivity and reorganized existing staff to increase productivity and update work environment resulting in a reduction of costs by over 10%
• Implemented marketing strategies and updated restaurant menu which resulted in Increased profits without aid of additional investment resulting in monthly volume increase of 15%
• Facilitated guest relations by providing top-level customer service, community outreach and maintaining consistent food quality

Greater Chicago Area

• Played integral role in privately owned multi-million dollar start up by developing operating procedures that included staffing, security, safety, guest relations and food service; Oversaw financial reconciliation for.
• Administered day to day operations of restaurant/nightclub/concert facility and managed promoters, all personnel, vendors and outside entities; directly managed a staff of 110 employees in all areas, including hiring.
• Developed marketing and promotional campaigns and worked directly with public relations representatives

Bachelor'S Degree, Television Arts

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration

Bachelor'S Degree, Sociology