Member of the Global Management Team responsible for the Growth and Transformation of our Global clients to drive seamless, customer experiences that combine talent and technologies into digitally-integrated solutions. Leading global teams in implementing enterprise cloud (digital) technologies to deliver seamless AI-driven omnichannel interaction solutions. Leading sales and client teams in driving new account acquisition, engaging with C-suite executives, and nurturing high-value relationships to accelerate revenue growth.• Oversaw sales, marketing, and customer success teams, aligning efforts to enhance customer acquisition and retention, resulting in an improvement in customer lifetime value.• Developed and executed account-based marketing strategies that increased customer acquisition by in targeted verticals.• Conducted in-depth product demonstrations and presentations that enhanced customer understanding and engagement.• Built and scaled the US Markets Sales and Client Services team, hiring hunters and account executives with proven track record of new logo acquisition success, expansion and retention.

As the Chief Growth & Strategy Officer, spearheaded the execution of commercial strategy of market expansion, revenue optimization and client success. Responsible for the high growth of firm's customer experience services across all verticals. • Built Americas Sales team focused on hiring new logo hunters with proven record of success in selling large enterprise CXM solutions inclusive of platform and services. • Revamped sales and account management practices into consultative selling methodology that drove increased sales conversion and increased AAR and ACV metrics. • Defined sales targets, goals and incentives to drive high performance sales and account teams with industry leading growth metrics. • Enhanced Cognizant Leadership position in the customer experience management and vertical (B2B & B2C) operation domains across multiple analysts rankings.

Member of the Executive Management Committee leading the TTEC Digital Business. Responsible for leading all aspects of the technology and consulting business units creating an integrated platform of tech-enabled managed services. Built our sales, marketing and product strategies into a portfolio of Human + AI capabilities orchestrating personalized omni-channel experiences leading to higher client retention and increased market share. • Led TTEC Digital responsible for CCaaS / CXM platform, consulting and analytics services.• Responsible for Product Development and Solution Engineering teams including AI Factory, Analytics Hubs and Innovation Labs. • Led M&A activities in the areas of verticalization, digital services, horizontal diversification and platform services. • Led revenue/growth optimization across US business development, pre-sales, marketing and sales operations including net new client acquisition and client share of wallet expansion across all verticals.• Responsible for “cloud-based” services featuring omnichannel, automation, knowledge management, analytics and CRM in a modular, cloud-based subscription model.

Global Commercial & GTM Leader for Customer Experience Management for one of the largest digital transformation services firms in the world responsible for growth of customer experience management services, vertical operations, enterprise technology, cloud services and digital engineering services. • Developed and executed targeted sales (vertical) plans that drove a 25 percent CAGR in revenue over 3 years.• Spearheaded the development and execution of a comprehensive sales strategy that resulted in a 20 percent increase in annual revenue.• Led a team of sales and account executive professionals with vertical expertise, operational prowess and technology solutions. • Cultivated strong relationships with key clients, resulting in a 35 percent increase in customer retention and share of wallet.• Analyzed market trends and competitor strategies to inform sales tactics, leading to a 30 percent increase in lead generation.

Led the Digital Customer Experience Consulting Service Line responsible for leading large, technology initiatives in the areas of Customer Growth, Technology Enablement, and Digital Acceleration. Established the Human Centric Design Lab offering end to end approach to digital customer lifecycle by inventing services and platforms that simplify and connect across all customer touchpoints from physical to digital. Re-engineered processes and operating models to enable seamless experiences by driving digital engagement, transforming workforce capabilities and designing new operating models for the digital economy. Led digital transformation initiatives that assisted organizations in migrating to cloud-enabled ecosystems.

Led NA CRM consulting and technology services at Capgemini US LLC, focusing on Service Transformation, Sales Effectiveness, and Marketing Optimization. Developed CRM Design Labs and served as Client Partner for top Financial Services, Insurance, and Healthcare companies globally. Managed a $300M client portfolio, driving strategic initiatives and enhancing customer experience through technology platform and consulting solutions.• Built industry leading CRM business which produced high growth across technology (SaaS) and consulting services. • Successful track record in over-achieving sales targets annually with high performance CRM sales and client professionals. • Responsible for hiring and development of the Americas Sales Team selling the leading CRM technologies including Salesforce, MS Dynamics, and Pega which increase in AAR through effective leadership, targeted marketing initiatives, and a strong focus on customer satisfaction.

CRM Leader with key responsibilities in sales, operations and delivery. Managed a team of industry, sales/commercial and solution engineering teams for Americas. • Lead the CRM consulting division, overseeing the delivery of CRM solutions to key global clients, including strategy development, implementation, and support for multi-million-dollar projects.• Drive digital transformation initiatives through CRM platforms, optimizing customer experience and operational efficiency for a diverse range of industries, including retail, healthcare, and financial services.• Collaborate with C-suite stakeholders to align CRM strategy with business objectives, ensuring the delivery of measurable ROI and business value.