Accountable for the Operational Availability of all IT and Network services within Virgin Media - be that services to Virgin Media internal Business Units, or Residential, Business and Wholesale customers, through robust Application Performance Monitoring (APM) and IT Infrastructure Monitoring (ITIM), across our multi-cloud, hybrid Infrastructure eco-systemDefine the Strategy and Vision for the Technology Operations group, with regards to Observability capability, Cloud and hosting strategy, AIOps roadmap and Technological or Organisational Transformational initiativesLeverage data analysis capabilities to provide Operational Performance Insights, identifying opportunities for Continual Service ImprovementAccountable for the Operational Infrastructure and Cloud roadmap for Virgin Media

Tasked with leading the Service Performance function within Core Network & Operations, with responsibility for Service Management of Network and IT services across the shared Liberty Global estate, as well as Service Performance reporting and analytics. Multi-country responsibility, operating a Center-of-Excellence model, accountable for providing performance oversight on a pan-European basis. Primary focus of this role is to understand the performance of our services (IT, Internet, Video and Voice), identify areas of improvement and the management of improvement plans through to Operations delivery, with significant engagement both with senior local and central stakeholders.I am also accountable for the Data Governance function within Operations and ensuring the relative policies and framework are applied to meet our GDPR requirements, as well the objectives of our internal Data Governance charter

Cradle to grave management of all external customer application support (define, implement and manage IT support processes & issues). Establish and develop support framework, team structure, processes and workflows to handle triage, defect tracking and reporting, as well as Incident and escalation management. Refine and improve the SLA management process to reflect customer requirements and ensuring achievable capability. Integrated support processes (ITIL) with software development (Agile) practice. Present and report to senior level external and internal customers when required (CEO, CTO etc.), based upon data analytics and insights output

Responsible for the Service Delivery of Technical Operations within Brandtone. Liaise closely with in-house software, technical and business teams, as well as in-country Operations teams throughout EMEA, Russia, China, North and South America to ensure availability of the Brandtone technical platform, as well as delivery of client/customer requirements - both SLA and non-SLA based.

Responsible for the Service Delivery and Availability of all physical and virtual platforms within the Meteor Telecoms Billing Environments.Accountable for the Infrastructure resource planning and service availability initiatives, including future infrastructure requirements, projections and migration planning.Responsibilities included mgmt. of the day-to-day support of the Mobile Billing platform, from hypervisor level through to application.Also responsible for researching and investigating new architecture(s), standards and tools as well as developing and presenting relative business case to Senior Mgmt. Team.