Robert Noakes, A.C.P.M. Email and Phone Number
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As Founder & CEO of an AI Stealth Startup, we are on the precipice of something truly revolutionary in an underserved vertical industry. With an over 20 year focus in the digital experience domain with a particular focus on eCommerce, I have a proven track record of delivering customer-centered solutions that drive engagement, conversion and sales across multiple channels and platforms and this new venture will be the pinnacle of my long career in tech.Previously, I was a Director of Global Product Management, Digital Customer Experience, Portals at Equinix, where I inspired and led the total transformation of the Platform Equinix digital customer experience and co-led the Digital Transformation & Experience team. As a President's Club Winner, I achieved 6X sales growth from $50M to $300M and a 5X user growth across the Americas, EMEA and APAC digital sales and support channel by overseeing the global redesign and cloud unification of the API-based Equinix Customer Portal and mobile app. I also managed the globally distributed/remote team of Product Managers, UI/UX designers, Engineers, Operations and Customer Success across 7 Scrum teams. Before that, I was a Senior Global Product Manager at Equinix, where I bootstrapped the portal team and managed multiple acquisition integrations and gap analysis of acquired company portals.I operate on three simple tenets: Truth, Transparency, and Trust. If you practice the first two, the third may be achieved. I am passionate about creating and transforming digital experiences that delight customers and empower businesses. I have expertise in PLG, AI, digital architecture design, customer success, and cross-selling and up-selling across product and service channels. I am always looking for new challenges and opportunities to learn and grow.
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Founder And CeoWinespeak.AiCalifornia, United States -
Founder & CeoStealth Ai Startup Jan 2024 - PresentSan Francisco, UsPrepared to launch a powerful new AI Sales Engine in an underserved vertical industry ripe for the picking, and ready for a game-changing technology... -
Principal / Sr. Director Of Digital Experience Architecture & TransformationRobert Noakes Consulting Llc May 2022 - Dec 2023Providing PLG strategy leveraging AI tools, digital architecture design and documentation, transformation and product consulting to enterprise and consumer focused clients embarking on massive global product/change management programs.
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Gap YearCareer Break Jan 2020 - May 2022Sabbatical - Covid break, International travel
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Director, Global Product Management, Digital Customer Experience, PortalsEquinix Jan 2017 - Jul 2019Redwood City, California, UsAs a President's Club Winner...Inspired the total transformation of the Platform Equinix digital customer experience and led the globally distributed/remote team of Product Managers, UI/UX designers, Engineers, Operations and Customer Success across 7 Scrum teams for the global redesign and cloud unification of the API-based Equinix Customer Portal and mobile app which generated massive 6X sales growth from $50M to $300M (2019 run rate) of annual recurring revenue and user growth of 5X across the Americas, EMEA and APAC digital sales and support channel as co-leader of the Digital Transformation & Experience team. -
Senior Global Product Manager - Equinix Customer PortalEquinix May 2012 - Dec 2016Redwood City, California, UsRecruited out of a contract role to fill in gap in the product management and customer experience team leadership that had been abandoned a year earlier. • Bootstrapped the Equinix Customer Portal team to fulfill a need to increase adoption of the portal across the globe• Hired and mentored the new product team to define and deliver new product features and adopted agile product management processes to support team growth• Managed the multiple acquisition integrations and gap analysis of acquired company portals into the Equinix Customer Portal• Consistently increased portal adoption and customer satisfaction (CSAT) in tight partnership with the Customer Care organization -
Principal / Director Digital Experience TransformationRobert Noakes Consulting Jan 2007 - May 2012• Architected the migration of 2400 Customers (50,000 Users) from multiple legacy platforms to the new Equinix Customer Portal as Sr. Consulting Program Manager, including planning, communications, webinars, Care partnership, CSM training and reporting.• Operational Program Management of high volume transactional website delivery including project and process definition, Customer Success Management and SEO leadership of a global CSM team for US auto dealer websites; built and delivered brand conforming template and customized web sites with top SEO results; built and delivered eCommerce business plans and led projects through launch. • Recommended web site enhancements to mortgage brokers; integrated Web 2.0 elements, blogs, and content syndication; launched online campaign to market and deliver seminars.• Designed web site architecture and defined template for real estate investment education web site; created and managed social marketing campaign to online communities, doubling traffic.
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Consulting Project Director, Web TransformationStanford Hospital & Clinics / Perot Systems 2005 - 2007Palo Alto, California, Us• Managed project teams of local and remote Perot Associates, internal Stanford clients, and external technology vendors to transform paper-based processes into web-based applications. • Achieved on-time on-budget migration of TeamSite content management application to new Perot content system; managed remote development team and systems administrators.• Led interdepartmental teams from Stanford School of Medicine and Stanford Cancer Center to launch new Cancer web site; integrated both research and clinical content elements. • Partnered with sales channel, external technology vendors and over forty Clinic and Hospital Managers to migrate all paper-based medical records to a web-based ASP application; reduced the distribution time by more than 80%, improved patient satisfaction. -
Senior Ecommerce Consultant / Director, Product EmarketingHyperion Solutions 2002 - 2004Us• Engaged to create and define the retail web sales channel for this financial software leader; educated and influenced senior management team; defined and validated business requirements; collaborated with Global Product Managers; presented strategy. • Partnered with corporate marketing, product management, and demand generation groups on marketing plan; recommended eCommerce and direct marketing vendors. • Managed external eCommerce and eMarketing vendor relationships; contract negotiations; defined pricing models; integrated web marketing and online sales channel.• Defined the new content management strategy and selected the application necessaryto build the information infrastructure for marketing and technical content delivery. -
Senior Product Management Consultant, Mobile Wireless ServicesFrance Telecom 2000 - 2003Issy-Les-Moulineaux, Île-De-France, Fr• Researched and validated European SMB portal opportunity; created strategy document and business plan for creation of this highly profitable B2B web channel, “Voilà”.• Led the product management function for the wireless eCommerce segment of the company’s Internet Lab; defined new B2C applications of mobile eCommerce; integrated rich media and synchronized advertising on handheld devices; led development team.• Took business development leadership position to collaborate with other business units, external inventors of technology, and venture organizations; sourced new technologies. -
Principal, Ecommerce Consultant & Web StrategistGlobal Internet Strategies 1997 - 2000• Developed B2C retail SMB sales strategy and B2B supplier strategy for multi-tenant retail online shopping mall; selected payment system; defined customer service delivery. • Assisted international web start-ups in defining market entry strategy for the U.S. market; appointed acting VP of Business Development by International Board of Directors.• Built consensus among Country Managers; defined integration of product merchandising with ISP-based eCommerce application; business development with Beta customers.• Optimized retail direct sales channel as acting VP of Internet Marketing for a multi-channel retail marketing leader; integrated TV, web and e-mail into the “Sales Engine”.• Clients included IBM, Homestore.com, Digilog, Adwise, IWSC, Metropolitan Transportation Commission, Electronic Response Inc., Hooked on Phonics, Tornado Development and ShareGain.
Robert Noakes, A.C.P.M. Skills
Robert Noakes, A.C.P.M. Education Details
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West Valley CollegeAccounting And Finance
Frequently Asked Questions about Robert Noakes, A.C.P.M.
What company does Robert Noakes, A.C.P.M. work for?
Robert Noakes, A.C.P.M. works for Winespeak.ai
What is Robert Noakes, A.C.P.M.'s role at the current company?
Robert Noakes, A.C.P.M.'s current role is Founder and CEO.
What is Robert Noakes, A.C.P.M.'s email address?
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Robert Noakes, A.C.P.M.'s direct phone number is +191668*****
What schools did Robert Noakes, A.C.P.M. attend?
Robert Noakes, A.C.P.M. attended West Valley College.
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What skills is Robert Noakes, A.C.P.M. known for?
Robert Noakes, A.C.P.M. has skills like Product Management, P&l Experience, Web Marketing, Leadership, Web Analytics, E Commerce, Seo, Business Intelligence, Crm, Analytics, Vendor Management, Sem.
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