Robert Noakes, A.C.P.M. Email & Phone Number

California, United States

San Francisco, Us

Prepared to launch a powerful new AI Sales Engine in an underserved vertical industry ripe for the picking, and ready for a game-changing technology...

Providing PLG strategy leveraging AI tools, digital architecture design and documentation, transformation and product consulting to enterprise and consumer focused clients embarking on massive global product/change management programs.

Sabbatical - Covid break, International travel

Redwood City, California, Us

As a President's Club Winner...Inspired the total transformation of the Platform Equinix digital customer experience and led the globally distributed/remote team of Product Managers, UI/UX designers, Engineers, Operations and Customer Success across 7 Scrum teams for the global redesign and cloud unification of the API-based Equinix Customer Portal and mobile app which generated massive 6X sales growth from $50M to $300M (2019 run rate) of annual recurring revenue and user growth of 5X across the Americas, EMEA and APAC digital sales and support channel as co-leader of the Digital Transformation & Experience team.

Redwood City, California, Us

Recruited out of a contract role to fill in gap in the product management and customer experience team leadership that had been abandoned a year earlier. • Bootstrapped the Equinix Customer Portal team to fulfill a need to increase adoption of the portal across the globe• Hired and mentored the new product team to define and deliver new product features and adopted agile product management processes to support team growth• Managed the multiple acquisition integrations and gap analysis of acquired company portals into the Equinix Customer Portal• Consistently increased portal adoption and customer satisfaction (CSAT) in tight partnership with the Customer Care organization

• Architected the migration of 2400 Customers (50,000 Users) from multiple legacy platforms to the new Equinix Customer Portal as Sr. Consulting Program Manager, including planning, communications, webinars, Care partnership, CSM training and reporting.• Operational Program Management of high volume transactional website delivery including project and process definition, Customer Success Management and SEO leadership of a global CSM team for US auto dealer websites; built and delivered brand conforming template and customized web sites with top SEO results; built and delivered eCommerce business plans and led projects through launch. • Recommended web site enhancements to mortgage brokers; integrated Web 2.0 elements, blogs, and content syndication; launched online campaign to market and deliver seminars.• Designed web site architecture and defined template for real estate investment education web site; created and managed social marketing campaign to online communities, doubling traffic.

Palo Alto, California, Us

• Managed project teams of local and remote Perot Associates, internal Stanford clients, and external technology vendors to transform paper-based processes into web-based applications. • Achieved on-time on-budget migration of TeamSite content management application to new Perot content system; managed remote development team and systems administrators.• Led interdepartmental teams from Stanford School of Medicine and Stanford Cancer Center to launch new Cancer web site; integrated both research and clinical content elements. • Partnered with sales channel, external technology vendors and over forty Clinic and Hospital Managers to migrate all paper-based medical records to a web-based ASP application; reduced the distribution time by more than 80%, improved patient satisfaction.

Us

• Engaged to create and define the retail web sales channel for this financial software leader; educated and influenced senior management team; defined and validated business requirements; collaborated with Global Product Managers; presented strategy. • Partnered with corporate marketing, product management, and demand generation groups on marketing plan; recommended eCommerce and direct marketing vendors. • Managed external eCommerce and eMarketing vendor relationships; contract negotiations; defined pricing models; integrated web marketing and online sales channel.• Defined the new content management strategy and selected the application necessaryto build the information infrastructure for marketing and technical content delivery.

Issy-Les-Moulineaux, Île-De-France, Fr

• Researched and validated European SMB portal opportunity; created strategy document and business plan for creation of this highly profitable B2B web channel, “Voilà”.• Led the product management function for the wireless eCommerce segment of the company’s Internet Lab; defined new B2C applications of mobile eCommerce; integrated rich media and synchronized advertising on handheld devices; led development team.• Took business development leadership position to collaborate with other business units, external inventors of technology, and venture organizations; sourced new technologies.

• Developed B2C retail SMB sales strategy and B2B supplier strategy for multi-tenant retail online shopping mall; selected payment system; defined customer service delivery. • Assisted international web start-ups in defining market entry strategy for the U.S. market; appointed acting VP of Business Development by International Board of Directors.• Built consensus among Country Managers; defined integration of product merchandising with ISP-based eCommerce application; business development with Beta customers.• Optimized retail direct sales channel as acting VP of Internet Marketing for a multi-channel retail marketing leader; integrated TV, web and e-mail into the “Sales Engine”.• Clients included IBM, Homestore.com, Digilog, Adwise, IWSC, Metropolitan Transportation Commission, Electronic Response Inc., Hooked on Phonics, Tornado Development and ShareGain.