Robert Norby Email & Phone Number

Denver, Co, Us

Provide information technology services for the agency as a representative of the Governor’s Office of Information Technology. Responsible for providing Tier I/II working towards Tier III information technology desktop support to agency state employees, contractors, interns, vendors and some county users.Identify, evaluate, implement, and manage support requests across the State of Colorado that cannot be resolved at the Service Desk level by following best practices for service engagement in a technical environment.

Denver, Co, Us

Image/re-imaging pc’s (cloud, pxe, USB). PC/peripheral deployments for end users. Safeguard. ServiceHub ITAM. CA Service Desk ticket management. Microsoft Intune (UEM). Active Directory. Bomgar Remote Support. Work independently or as part of a team to resolve help desk tickets and provide face-to-face, telephone, and remote desktop support to end-users across multiple office locations.Set up equipment for employee use, performing or ensuring proper installation of operating systems, or appropriate software.Install, update, and support software applications on employee workstations, in-person as well as remotely to include programs such as Office 365, Adobe products, Microsoft Office products, and G Suite.Keep up-to-date inventory and applicable documentation on all IT assets in accordance with company asset management polices and procedures.

Madison, Wi, Us

Application/troubleshooting support for end users, w/o and ticket management, coordinate with third party vendors for software and hardware solutions to include project bids, purchase cards and invoices, physical & remote software installation/deployment, programming Lenel X2220/1320 boards, understanding LAN/WAN network infrastructure, Dameware, RDP, Dell NAS/Dell PowerEdge, coordinating with other IT staff, Installing horizontal CAT6 cable for ACS solutions, working with Cisco switches, LenelS2 OnGuard, Gallagher ACS, ELK IDS, CCTV, Programming Bosch/Pelco POE cameras, Networking, Bosch and Pelco VMS. HID multi-class readers, Aiphone programming and installation. Create instructional content/ppt for end users.

Madison, Wi, Us

Cisco AMP, LogRythym, Firepower, CIS-Controls, GPO, PCAP review via Wireshark, CIS-CAT, digital forensics, cyber range (WICTRA), SANS CyberEssentials, Linux skills.

Madison, Wi, Us

Rated candidates. Conducted interviews/reference checks. Background checks via eTIME. Department training officer and assistant supervisor: Coordinated and facilitated all training activities and requirements, created instructional content and training documentation, new employee screening and hiring, track/recorded all employee progress, created yearly employee training plans. Record keeping.

Madison, Wi, Us

Assisted with various programs, data evaluation and recording. Implemented new associate wellness programs, provided class instruction. Created monthly wellness newsletters.

Madison, Wisconsin, Us

Deployments: Operation Iraqi Freedom: 2005-2006 & 2009-2010

Associate'S Degree, Cloud Devops

Bachelor Of Science - Bs, Health & Wellness Management

Health & Human Performance