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🌟 Passionate Professional | Industry Expert | Growth EnthusiastWelcome to my LinkedIn profile! I am Robert Norris, a dedicated Business Systems Analyst / Salesforce Administrator with a proven track record in the Higher Education Industry. Over the years, I have honed my skills and expertise in process improvements, process development and automation.🚀 Professional JourneyMy journey in Higher Education has been nothing short of exhilarating. I have had the privilege of contributing to the University of Michigan (U-M) where I started my career in 2006 in the Office of Undergraduate Admissions (Undergraduate Admissions), moved to the U-M Stephen M. Ross School of Business (Graduate Admissions). In 2014, I began my career at U-M Information Technology Services (ITS) where I supported the greater university, 19 schools and colleges in undergraduate and graduate admissions. This background in admissions and IT has led me to my current position which I began in 2023 at the U-M ITS Salesforce Center of Excellence serving our campus with CRM and Marketing Cloud solution from Salesforce. These experiences have not only shaped me professionally, but also fueled my passion for higher education.💡 Key Skills- Process Improvement- Process Development- Requirements Gathering- Salesforce Administration- Customer Success ManagementMy proficiency as a Business Systems Analyst has empowered me to development and implement streamlined processes with proven results. I thrive in collaborative settings, leveraging my skills to drive innovation and exceed organizational goals.🌐 Networking & CollaborationI believe in the power of collaboration and continuous learning. Engaging with industry peers, I aim to foster connections that transcend professional boundaries. Let's connect, and share ideas!🌈 AspirationsLooking ahead, I am excited about my future with Higher Education and Salesforce (including Salesforce Education Cloud!). Whether it's small process enhancement or a major project, I am committed to pushing boundaries and achieving excellence in every endeavor.📬 Let's Connect!I am always open to connecting with like-minded professionals, thoughtful leaders, and enthusiasts. Feel free to reach out if you share a similar interest or if you simply want to exchange ideas.Thank you for visiting my profile. Let's connect, collaborate, and make a positive impact together!
University Of Michigan Information And Technology Services
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Salesforce Business Systems Analyst Lead (Salesforce Administrator)University Of Michigan Information And Technology Services Apr 2023 - PresentAnn Arbor, Mi, Us
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Erp Business Systems Analyst SeniorUniversity Of Michigan Information And Technology Services Mar 2021 - Apr 2023Ann Arbor, Mi, UsAs a member of a high performing team within Information & Technology Services (ITS), we work collaboratively with other Business Systems Analysts (BSAs) and cross-functional teams to support the enterprise technology needs of the Student Administration community. Primary enterprise systems of support include Oracles (PeopleSoft) Campus Solutions, ImageNow, CommonApp, CollegeNet, and NelNet, and integration with federal systems (e.g. SEVIS, SAIG, COD, CPS).Manage projects to bring about the successful completion of specific goals and objectives within the constraints of scope, time, budget, and quality. Adhere to project management methodology and tools and uses appropriate project documentation and processes. Estimate, schedule and coordinate assignments aligned with project objectives and team member roles.Interact with stakeholders, customers, and/or users to collect and document requirements for the system under development, implementation, or upgrade. Skills include interviewing, documentation, analyzing requirements to identify ambiguities and conflicts, and working with stakeholders to resolve these issues. Design includes compliance and regulatory issues.Utilize business process mapping (BPM) to define what a business entity does, who is responsible, to what standard a process should be completed, and how the success of a business process can be determined. Lead BPM projects. Use BPM software to document complex business processes once they are defined. Work with clients to develop workflow models.Review existing business practices to identify and recommend improved processes. Apply impact and risk analysis to processes being analyzed. Document as-is and to-be business processes. Apply practical process performance measures for projects. Contribute to setting organizational best practices for risk and impact analysis, processes.
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Erp Business Systems Analyst IntermediateUniversity Of Michigan Information And Technology Services Dec 2014 - Mar 2021Ann Arbor, Mi, UsAs a member of a high performing team within Information & Technology Services (ITS), we work collaboratively with other Business Systems Analysts (BSAs) and cross-functional teams to support the enterprise technology needs of the Student Administration community. Primary enterprise systems of support include Oracles (PeopleSoft) Campus Solutions, ImageNow, CommonApp, CollegeNet, and NelNet, and integration with federal systems (e.g. SEVIS, SAIG, COD, CPS).Manage projects to bring about the successful completion of specific goals and objectives within the constraints of scope, time, budget, and quality. Adhere to project management methodology and tools and uses appropriate project documentation and processes. Estimate, schedule and coordinate assignments aligned with project objectives and team member roles.Interact with stakeholders, customers, and/or users to collect and document requirements for the system under development, implementation, or upgrade. Skills include interviewing, documentation, analyzing requirements to identify ambiguities and conflicts, and working with stakeholders to resolve these issues. Design includes compliance and regulatory issues.Utilize business process mapping (BPM) to define what a business entity does, who is responsible, to what standard a process should be completed, and how the success of a business process can be determined. Lead BPM projects. Use BPM software to document complex business processes once they are defined. Work with clients to develop workflow models.Review existing business practices to identify and recommend improved processes. Apply impact and risk analysis to processes being analyzed. Document as-is and to-be business processes. Apply practical process performance measures for projects. Contribute to setting organizational best practices for risk and impact analysis, processes.
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Independent Advanced Sales DirectorPampered Chef Mar 2015 - PresentAddison, Il, Us -
AdvisorLia Sophia Aug 2012 - Dec 2014UsIndependent sales consultant for lia sophia. Conducting in home and catalog parties for interested hostess'. -
Admissions Assistant Associate SupervisorUniversity Of Michigan Jul 2006 - Dec 2014Ann Arbor, Michigan, UsCurrently lead a team of three Admissions Assistants to ensure that applications to the Ross School are being completed and reviewed in a timely matter. Our team is responsible from the time that the applicant hits submit, to posting decisions, packaging admit packages and verifying that their enrollment requirements are complete. We provide excellent customer service to our prospective students, applicants and faculty and staff. We also work with our international one-on-one to process their immigration applications to receive I-20 / J1 to enter the US as a student to the university.
Robert Norris Education Details
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Eastern Michigan UniversityTechnology Management -
Washtenaw Community CollegeAdminstrative Assistant Of Technology
Frequently Asked Questions about Robert Norris
What company does Robert Norris work for?
Robert Norris works for University Of Michigan Information And Technology Services
What is Robert Norris's role at the current company?
Robert Norris's current role is Salesforce Business Analyst Lead at University of Michigan.
What is Robert Norris's email address?
Robert Norris's email address is jo****@****ail.com
What is Robert Norris's direct phone number?
Robert Norris's direct phone number is (734)-764*****
What schools did Robert Norris attend?
Robert Norris attended Eastern Michigan University, Washtenaw Community College.
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