Robert North Email & Phone Number

Leeds, United Kingdom

Limited Company Director, contracting to clients by assignment. Certified expert in Oracle Service Cloud CRM and Oracle Intelligent Advsior.• Recent CRM migration project completed for Oracle Partner on behalf of UK Trade Union Client. Full Solution Design of the new implementation based upon client requirements & technical analysis of existing CRM system. • Long term project completed for Global Telematics Organisation. Providing Oracle Service Cloud expertise to the business applications team. Single Sign-On implementation, Upgrage management, Customer Portal Web Development, PHP API Scripting, REST/SOAP Data Integrations, Genesys CTI PureCloud/PureConnect integrations. Eloqua/Salesforce Administration. Migration of Oracle Service Cloud to Salesforce. Agile software development process using Jira. • Significant project undertaken at Higher Education Institution working on an Agile CRM project. Assignment involved; Requirements Gathering, Functional Documentation, Test Planning, QA, UAT & Supplier Management. • Significant project undertaken on global CRM project for multi-national retail brand in Sweden. Project implemented Oracle Service Cloud combined with Oracle Knowledge Advanced, Geneysis/ININ Telephony & Akamai Content Delivery. Assignment involved the provision of Oracle Service Cloud expertise with a responsibility for Environment Management. Further contributions were made to Solution Design, Testing & Support areas.

Cardiff, United Kingdom

Permanent & senior position in Professional Services team for Oracle Gold Partner, based in Cardiff. Technical expert for Oracle Service Cloud CRM and Oracle Policy Automation.• Multi-faceted role involving; Consultancy, Discovery, Project Estimation, Stakeholder Management, Requirements Gathering, Functional Specifications, Technical Solution Design, Development/Customisation, Supplier Management, Test Planning, QA, UAT & Training Delivery. • Innovative Oracle Service Cloud features worked on included; OASIS Telephony Integration, GoCardless Payment integration, SMS Integration, Pro-Active Chat via Engagement Engine & Best Contact Selection/Tactical Messaging Custom Widgets. • Successful delivery on projects for clients in the Betting & Gaming, Public Sector & Charity industries.

Perth, Australia

Permanent & Senior position with Oracle Gold Partner, based in Western Australia. Technical Expert for Oracle Service Cloud CRM & Oracle Policy Automation.• Multi-faceted role involving; Consulting, Business Analysis, Solution Design, Development/Customisation, Training Delivery, Testing & Project Management. • Lead role in development of industry specific Oracle Service Cloud solution marketed at local government throughout Australia. Defined standard delivery processes, developed standard configuration, integrated with Oracle Policy Automation & authored Oracle Policy Automation Rule-Bases specific to generic local government policies. • Oracle Service Cloud customisations developed included; Innovative Google Maps Custom Widget, bespoke Customer Portal User Interfaces, Custom Processes & Web Services Integrations via SOAP/REST API’s.• Successful delivery on projects for Australian Federal Government Departments, Local Government & clients in the Supply Chain/Logistics & Not-for-profit sectors.

Leeds

Permanent role as an Analyst on £250m Business Change project to develop a new Child Maintenance System for the UK government. Technologies implemented included Siebel CRM, integrated with several component solutions & orchestrated via Websphere middleware. Business processes fully documented using BPMN As-Is/To-Be . • Oracle Policy Automation (On Premise, 10.2 version) - Technical Lead - Rule-Base Design, Development, Testing, Quality Assurance & Integration with Siebel. • Siebel CRM (8.1,Public Sector Version) - Quality Assurance & Testing, working closely with Lead Solution Architect. Some Configuration and Proof of Concept Development.• Adobe LiveCycle - Using the Adobe LiveCycle Framework as an outbound correspondence solution.• Business Systems Analysis activities performed included Requirements Gathering, Functional & Technical documentation, Supplier Management, Assurance & Testing.

Dewsbury

Permanent role for large UK based kitchen manufacturer with a turnover of approximately £20m. Developing and supporting a variety of business applications including ERP system.• Development technologies used included Windows Forms (.Net Version 1-4), ASP(.NET3.5) Web Applications, coded in VB.Net with a back end SQL Server database. • Development of bespoke reports, using Crystal Reports.• Worked closely with the business on an Agile/Iterative basis to understand & implement requirements.

Leeds, United Kingdom

Contract role for Leeds based Media Company. Developed separate management and administration websites as part of an online training application based on the LAMP stack utilising PHP, MySQL, HTML, CSS and JavaScript technologies.

Leeds

Established and operated an e-commerce business retailing sports supplements. This involved all aspects of running an online business including; supplier management, financial management, running web marketing campaigns using techniques such as SEO and PPC and supply chain management.

Bsc (Hons) Computing - Software Development, Computer Software Engineering, First Class

Activities and Societies: Kung-Fu, Rugby league, Scuba diving, French.

High School, A-Levels

High School