Robert West Email & Phone Number

Garland, TX, US

Mesquite, Texas, US

Family member needed extra care.

Rockwall, TX, US

• – Responsible for all quality project selection, implementation, and sustaining gains.
• Reduced customer DPPM by greater than 50% by creating an effective corrective action system in PLEX
• Deployed roving audits to ensure process compliance as a deliverable from senior management strategy
• Established accurate KPIs to ensure improvements were effective over time
• Maximized team performance by getting each team member on the right seat of the bus
• Re-built ISO system including corrective action, internal audit, metrics, doc control, and management review

Allenton, WI, US

• Responsible for all quality project selection, implementation, and sustaining gains.
• Reduced customer DPPM by greater than 75% within the first year using CAPA and KPI metrics
• Worked directly with Aerospace, Defense, and big-name internet companies to onboard new products
• Deployed roving audits to ensure process compliance with company and regulatory requirements
• Successfully managed through covid ensuring objectives were met and QMS was maintained with lower staff
• Achieved compliance with ITAR (first project after onboarding)

• Custom Aluminum Extrusions and Standard shapes services to construction, HVAC, renewable energy, defense, and transportation sectorsResponsible for all quality project selection, implementation, and sustaining gains.
• Coordinated improvement activities moving the organization to a systems approach to quality
• Created processes and procedures for ISO 9001-compliant QMS
• Developed reporting from EPICS using Crystal reports with drill down to ensure process performance was understood by management and which facilitated solid decisions
• Reduced rework by 92% in one of the core processes

• Fabrication services to semiconductor, oil and gas, HVAC, aerospace, defense, and telecom sectors providing sheet metal, machined, stamped, weldments, and assemblies made from steel, stainless, aluminum, brass, copper.
• Annual dollars shipped per team member increase by 13% while improving quality by cross-training frontline workers and implementing standard work
• On-time delivery improved percent 31% (64 to 95%) by implementing an effective scheduling approach
• Cost of Quality was reduced by 44% (2.7 to 1.5) by improving processes and enforcing adherence
• Within the first 12 months won back 3 of 4 key customers lost before my onboarding
• Implementation of ISO quality system in multiple locations after merger of other business units

• Responsible for managing and coaching 19 QA directs on 3 shifts ranging from new entry level to highly skilled senior team members
• Customer returns reduced from 1.34% to 0.31% in first 6 months by educating the team on what quality is.
• Achieved a 32% labor cost savings by cross training to keep all areas covered and allowing a head count reduction by attrition.

Garland, Texas, US

Fabrication service company serving telecom and military sectors with sheet metal, cabinets, frames, enclosures, racks, machined parts, chassis and hardware made from steel, aluminum, composites.Responsible for selecting and administering training programs as required educating the workforce and accomplishing long term goals, managing ISO 9001-2008 Quality.

Garland, Texas, US

Project Engineer – Responsible to identify opportunities for improvements that had a positive impact on profitability, ergonomics, quality and lead-time, acting as both facilitator and participant, ensured the needed improvements were realized by communicating what the organization was trying to achieve and why, outlined suggested approaches to achieve.

Garland, Texas, US

Executed Production Supervisor position until a permanent candidate was hired and trained, responsibilities included Machining, Hardware, Assembly and Coating and Screen Printing areas while continuing to execute Project Engineer responsibilities. Mentored team members in problem solving methods which allowed the company to become profitable despite the.

Fabrication services to semiconductor, mass transit, oil and gas, and telecom sectors providing sheet metal enclosures, and high component count assemblies and weldments made from steel, stainless, aluminum, etc..Responsible for design and documentation of processes in production and quality and developing and implementing permanent corrective actions..

Milton, VT, US

Hired as QA inspector. Promoted to Quality Manager after 1 month. Building a quality system from the ground up. Lowered customer reject rate from 10% to 0.4% in first 6 months Increased customer orders by 250% in first year. Developed and maintained calibration database using Microsoft Access Developed and maintained reject tracking database using.

Managed 50+ workers on 3 shiftsFocused continuous improvement efforts on Cost, Quality, Delivery, Morale and Safety

○ Responsible for supplier quality, secondary operations, calibration, FAI.○ Quality Liaison to Motorola, DSC, Alcatel.

Associate Of Science (A.S.), Business/Managerial Economics

Lean Manufacturing, Leadership

Certificate, Lead Auditor Training