Roberto A. Sáenz Email & Phone Number

Queretaro Metropolitan Area

Vancouver, British Columbia, Canada

- Manage the demand planning, production capacity, raw materials, MRP (Material Resource Planning) and production of finished goods (Pharma, Supplements and Nutraceutical Products.) supervising 17 production lines overseeing a total of 230 operators.- Generate demand forecast, analyze statistical data, recommend solutions, and conduct monthly demand forecast maintenance.- Analyze trends, maintain, and report on forecast accuracy, Budget Projection KPIs- Ensure accuracy of material master data, inventory levels, workforce reduction, maintenance, and costs.- Monitor and plan to external and internal supply chain and market risks, performing root-cause analysis, identifying bottlenecks, and developingbackup plans to ensure customer satisfaction.- Lead order fulfillment management, overseeing lead times, and coordinating the timely shipment of an extensive catalog comprising 10,000 SKUs.- Lead budget management of $26,420,000 CAD planning new equipment acquisitions and KPIs, while analyzing customer forecast variations, equipment capacity, labor allocation, personnel training, and inventory control, ensuring a judicious allocation of resources.Achievements:- Improved order fulfilment accuracy to 91%, leading to a 20% reduction in order returns and exchanges.- Implemented inventory optimization strategies, reducing excess inventory by 22% and lowering carrying costs by $1,324,000 CAD- Enhanced supply chain resilience, resulting in a 100% decrease in the number of supply chain disruptions and 0% fewer backorders.- Managed supply chain disruptions effectively, resulting in a decrease in the number of delayed or cancelled orders and improvement in supply chain resilience.

Cuajimalpa De Morelos, Ciudad De México, México

- Develop and maintain master schedule and production planning, based on customer orders, raw material availability, machine capacity, and operational constraints, ensuring streamlined production operations in Mexico and LATAM.- Create a strategic forecasting across the LATAM (Colombia, Brazil, Argentina, Mexico, Chile, Peru, Costa Rica, Guatemala- Establishment of KPIs, employing data analysis tools like Power BI and Salesforce, managing inventory levels, addressing constraints related to electronic components, and maintaining robust communication with customers throughout the region.- Manage order fulfillment, reducing lead times, and coordinating the shipment of a portfolio of +10,000 SKUs- Prioritize operations performance and ensure minimal delays, contributing to production risk assessment and mitigation efforts, ensuring a smooth production process across the region.- Analyze production requirements by assessing facility capacity and specifications (5 production plants), creating comprehensive long-term plans that identified critical support areas, resource availability, and priority tasks.Achievements:- Improved production scheduling accuracy, reducing lead times by 12% and increasing on-time delivery rates to 93%. - Reduced inventory carrying costs by 35% while maintaining optimal stock levels, resulting in significant cost savings.- Implemented a demand forecasting system that increased forecast accuracy to 97%, reducing surplus inventory and minimizing stockouts.

Toluca, México, Mexico

-Create and execute customer success strategies to increase client sales and customer engagement, managing key account (BMW Brazil, Ford US, Mazda, Kia, FCA).- Conduct quantitative and qualitative research through surveys, analyzing customer data to obtain meaningful insights to improve customer experience, NPS and SLAs.- Maintain a detailed record of product or service failure complaints, facilitating effective communication with the relevant departments to ensure prompt resolution and prevent recurring issues.- Analyze customer service data to identify trends, areas for improvement, and opportunities to enhance the customer experience.Achievements:- Achieved high satisfaction rating (95%) through proactive one-call resolutions of customer issues.Followed up on all shipments (transits) from facilities to customers, resulting in a 95% improvement in customer satisfaction.

Valle De Lerma, México, México

- Oversee the end-to-end supply chain process, including supplier selection and qualification, production planning (35 production lines), demand forecasting, and order fulfillment (5,000+ SKUs) for 4 plants across (Italy, US, Germany, China, Slovakia).- Create and execute logistics and distribution strategies for land and air deliveries to our distributors (BMW, Merzedes-Benz, Tesla, FCA, Ford, Audi in Mexico and USA on time according to cost estimates and SLAs with clients.- Collaborate with cross-functional teams (Finance, Production, Warehouse, Quality, Project Management, Maintenance) to guarantee the punctual delivery of top-tier products, all while efficiently managing costs and keeping inventory levels at a minimum.- Pioneer the introduction of novel processes and tools, significantly enhancing the supply chain's transparency, adaptability, and ability to respond promptly to customer requirements.- Manage inventory levels and production schedule at the Aguascalientes plant, overseeing 15 assembly lines and a workforce of 600 operators.- Work with Procurement, Production and Supply Chain to track purchase order creation/changes, production schedule, deliveries, and receipts.- Analyze data to rationalize appropriate stock levels to sustain daily operations, working with key operational stakeholders and Supply Chain on improvement efforts and programs- Create a quarterly analysis of customer demand in order to prevent, plan and organize the estimated capacity.Achievements:- Performed daily inspection rounds, evaluated items to assign grades and developed systems to expedite production and cut costs by 10%. - Improved order fulfilment accuracy to 91%, leading to a 25% reduction in order returns and exchanges, ultimately saving $4,000,000 USD in associated costs- Increased supplier performance ratings by 90% through supplier collaboration initiatives, leading to improved product quality and reduced lead times.

Toluca Area, Mexico

Negotiation with overseas suppliers (Asia, Europe, NAFTA)Following up of the external transits ( Sea, Ground, air and train)Implementation of external logistics flowsMaterial Parametritation – Safty stock, Transit time, etcAssurancement of the good receive for Supplier releasesTracking of trials for all the projects (BMW, AUDI, FCA, TESLA)Following up of purchasing request - capacity calculationEDI implementation with each SupplierImplemantation of ASN for all the suppliers and Customer • In charge of the capacitation for the new personal

Toluca, México, México

Manage inventory levels and production schedule at the Aguascalientes plant, overseeing 15 assembly lines and a workforce of 600 operators.Work with Procurement, Production and Supply Chain to track purchase order creation/changes, production schedule, deliveries, and receipts.Analyze data to rationalize appropriate stock levels to sustain daily operations, working with key operational stakeholders and Supply Chain on improvement efforts and programsCreate a quarterly analysis of customer demand in order to prevent, plan and organize the estimated capacity.Achievements:Performed daily inspection rounds, evaluated items to assign grades and developed systems to expedite production and cut costs by 10%. Improved order fulfilment accuracy to 91%, leading to a 25% reduction in order returns and exchanges, ultimately saving $4,000,000 USD in associated costsEnhanced supply chain resilience, resulting in a 18% decrease in the number of supply chain disruptions and 5% fewer backorders.Increased supplier performance ratings by 90% through supplier collaboration initiatives, leading to improved product quality and reduced lead times.

Worked with managers to plan and coordinate production tasks.Performed daily inspection rounds throughout facilities to check on all equipment and machinery.Evaluated items to assign grades and marked quality level, rejection status or acceptance.Developed systems to expedite production and cut costs by 10 %

Área Metropolitana De Ciudad De México

Demand ControlEXPO: Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panamá, Colombia, Haití, Cuba, Trinidad y Tobago, Guyana, Puerto Rico, República Dominicana y JamaicaFollowing up with Ship Companies (MAERSK, NYK, HANJIN, CMA CGM..etc)Expiration Date (Action plan)Daily planning of arrival of transportIn charge of the weekly revision of the shipment planIn charge of IMEX (Control of Importation Pedimentos)Coordination of re packWeekly revision with costumer of demand (Rolling)Creation of OrdersIn charge of the sales projectionIn charge of the capacitation for the new personal

Master'S Degree, Big Data & Artificial Intelligence

Master'S Degree, Business Administration In Supply Chain

English Writing And Speaking, Adult And Continuing Education And Teaching

Industrial Engineering, Manufacture