Roberto A. Email & Phone Number

United States

• Created CRUDL API for an internal tool to manage and deploy dashboards with DynamoDB that track Amazon and third-party compliance metrics.
• Added authentication and authorization using internal Amazon group management and secure authorization tools.
• Created modular dashboard widget webpage using React, following recommended webpage layout and accessibility requirements.
• On call experience which included running daily stand ups, ticket handling, weekly and monthly metric rundown, and leading scrum and sprints.
• Deprecated old packages, migrated services along with refactoring to new packages and managing redeployment windows with other affected teams.

• Bootcamp style learning with a primary focus on backend programming using and learning Java.
• HTTP and RESTful services, introduction to DynamoDB, creating exceptions, dependency injection, linked lists, searching, Big O, recursion, data stores, and deploying.
• Projects focus on API design, DynamoDB table design, DynamoDB index design, HTML, CSS, JavaScript, integration tests, and scrum.

• Communicate with Delivery Service Partners (DSP) and their Delivery Associates (DA) on package route distribution, van loading time, monitor route health progress, facilitate rescues, and debrief DAs on packages.
• Created a comprehensive document that outlines driver performance, reasons for failed package deliveries, and any barriers or issues. Document was used as the official bridge report that is discussed in daily call with.
• I created the document to be auto generated based off a template I made alongside a script that I also made that pulls data for all packages for that day.

• Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments & terminations.
• Processing purchasers’ eligibility reported electronically by coordinating the exchange of media with groups and Information Srvs, resolving problems, maintaining & operating related equipment & maintaining supporting.
• Facilitating communications across all lines of business and with other Kaiser Permanente departments.

• Manged on boarding and training for Delivery Service Partners' delivery associates and Amazon delivery associates.
• Created and updated curriculum to target lower performance metrics for Amazon's proprietary device and app navigation.
• Supported logistic operations when necessary, such as stowing packages, help driver's load their vans, and confirming routes are staged correctly.

• Handled safety, trailer dock release training, and ambassador training to over 100 associates.
• Worked in collaboration with the other Learning Coordinator and management to facilitate and design proper warehouse procedures.
• Maintained records of all trailers the station receives, verified paperwork, and procured office supplies.

• Facilitated package delivery by picking packages for a route and assigning drivers for the route.
• Problem solved packages that were returned, damaged, or refused.
• Track drivers in real time to confirm route completion.
• Trained new and current employees on how to optimally pick their route and taught company software.
• As an ambassador I acted as a liaison between the drivers, the associates, and management.

• Tracked and received airplane parts while following TSA protocol.
• Inspected and organized parts, confirming accompanying documentation.
• Wrapped and packed pallets of large airplane parts.

• Operated POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons.
• Responded to phone calls and questions from guests in a manner that is consistent with Regal guest service philosophy.
• Operated, prepared and cleaned all concession related equipment.
• Cleaned auditoriums at the end of scheduled shows and maintained clean restrooms, lobby area, hallways and other areas outside of the auditorium.