Roberto Alvarez-Rodriguez Email & Phone Number

Tempe, Arizona, United States

Managing the setup and upkeep of 40+ clients payroll and benefits setups in WorkForceNow with over 150 employees minimum. Responsible for nurturing client relationships and encouraging the implementation of new products. Managing multiple client facing products simultaneously and being able to lead executive level meetings as a subject level expert or.

Tempe, Arizona, United States

Up market client services, assisting with troubleshooting system errors for client using ADP payroll processing software.

Gilbert, Arizona, United States

Obtain necessary prior authorizations and primary care physician (PCP) referrals for all nephrology and end stage renal appointments.Coordinate with eligibility team to confirm all patients have referrals before their appointmentUnderstand how various insurance plan types and payers function in regards to coding and billing (HMO vs PPO and Medicaid vs.

Phoenix, Arizona Area

Created custom Excel tools and reportsCreated Excel templates to flag data pointsDigitized Prior authorization and benefit verification processTrained new agents in reporting processes and proceduresAnalyzed and identified trends in ineligibility encountersDetermined scope of discrepancies and customer impactSystematically escalated discrepancies based on.

Phoenix, Arizona Area

Oversaw prior authorization procedures for 3 states for covered treatment types (IE; Chemotherapy, Dialysis, Surgery, out of state treatments)Processed upwards of 500 pending prior authorization requests weeklyExpedited and followed up on life high priority prior authorization trips (IE; Chemotherapy, Dialysis, Surgery)Used data exports to identify trips.

Phoenix, Arizona Area

• Collaborated with transportation providers to deliver members to and from appointments
• Identified transportation providers' availability to provide service.
• Distributed routes to providers for the following day.
• Negotiated the cost of the services with the providers.
• Organized and monitored Lyft medical transport pilot program
• Maintained close relationships with providers to maximize coverage for contracted areas

Goodyear, Arizona

Following assembly procedures as presented by blueprintsHand fishing of walk-in Freezer and Cooler doorsAssembly of locking railsHeavy lifting of 80+ lbsWorking with team members on assembly linesUse of power tools and reading of tape measures within 1/16in Maintaining several work stations and prepping for the next shiftNight and day shift experience

Arizona Mills, 5000 S Arizona Mills Cir, Tempe, AZ 85282

Doing fast and accurate cash and card transactionsFollowing written and verbal instructionStarting and finishing projects unsupervisedSanitizing tools and storage containersInteracting with customers in a fun and inviting mannerMaintaining an accurate count of all funds at the end of the night and preparing register for depositsPaying a high attention to.

1725 W Williams Dr, Phoenix, AZ 85027

Troubleshooting, repairing and testing of high voltage power inverters Use printed ticket system to track parts used in repair and record unit issuesNavigate and locate parts by using a part number systemRead and memorize documentation for default setting of unitsPacking and unpacking wooden crates of productCleaning and maintaining warehouse and connected.

Arizona Mills, 5000 S Arizona Mills Cir, Tempe, AZ 85282

Moving from customers to customer trying to sell higher ticket itemsMaintaining knowledge of customer and product positionsUpdate knowledge of changing stock and productsMaintain store displaysBe able to quickly break down and store new shipments

Associate Of Science (A.S.), Mechanical Engineering

note taker and participated in engineering events

H.S Diploma, Engineering

Activities and Societies: Stampede Robotics Skills USAbuilt large remote controlled robots, worked on CNC mills extensively, learned to.