Roberto Andreano Email & Phone Number

Birmingham, England, United Kingdom

Reading, England, United Kingdom

Marketing agency specialising in B2B inbound demand generation and building websites on HubSpot CMS.Project Management: Oversaw four major website projects, demonstrating excellent client management skills by retaining two clients for ongoing collaboration, adding £8k monthly revenue. Team Development: Supported two of my direct reports to achieve.

London, England, United Kingdom

Belgium-based mar-tech SaaS company providing customer activation marketing automation technology.Client Retention: Through strategic account analysis, proactive relationship management and renewal campaigns, I retained 95.8% of my challenging portfolio and grew AAR by 8.1%.

United Kingdom

Freelanced for Echo Market Research as a Project Managerhttps://www.echo-mr.com/Created social media advertising on Facebook and Instagram to attract 10,000+ potential respondents with a conversion rate of 1.5%, resulting in over 30 successful projects.Calculated and managed project budgets by allocating advertising spend and man-hours, monitoring them.

London, United Kingdom

Designing and setting up the UX survey in our platform, Together, to measure Client Satisfaction for Together Product. 77% of customers report being "Very Satisfied".Driving innovation at Further in the Product and the Client Success Team by developing overall Customer Acquisition, Retention strategy, always aiming to deliver the best experience for our.

London, United Kingdom

Product Strategy: Used product prioritisation frameworks targeting revenue growth, which led to developing a 'Diary Activity' feature, reaching 12% of annual company revenue in 2 years.Client Success: Grew customer satisfaction rating from 55% to 77% and increased Further's NPS from 34 to 65 by developing an email scheduler, a question randomiser and a.

London, United Kingdom

Negotiated, increased and retained customers on longer-term service contracts with a high renewal rate.Pushed for establishing a dedicating a Client Success Team and wrote the job description for the role. Lead and managed the team remotely.Built on the work done as Account Manager by creating dashboards in Salesforce to track Pipeline, Sales and Account.

London, United Kingdom

Managed Further’s relationships with key clients. Working on strategy to better engage with our clients and develop long-term strategic goals in line with online qual research needs.Used Salesforce and revenue data to compile customer segmentation based on revenue and loyalty from which all marketing, communication and account management strategy is based.

London, United Kingdom

• Ensure regular contact over the 12-month cycle with the client communicating any product improvements, maintaining good service and working with the client to identify areas of growth and areas to be improved upon.
• Responsible for all Sales and New Business activities for MarketLine Corporate.
• Work with Marketing and Client Services to ensure a three pronged approach to attract new clients, meet their needs and keep them.
• Working with web statistics to help diagnose barriers to sales and identify gaps and issues with renewals and work with your Manager to address
• Liaise with Client Services to identify zero-usage subscribers within retention sales cycle
• Record key activity metrics such as KPIs, client feedback etc.in relevant CRM system.

London, United Kingdom

• On-board and initiate new and renewing clients through welcome calls, user initiation, user training, usage reviews and client feedback.
• Where possible meet with clients face to face to on-board and train.
• Provide account customers with tools needed to drive exposure and usage of the product within their organisations. This includes collateral such as emails, branded microsites and brochures..
• Ensure key enhancements to the product or service are communicated to all users, through emails, web-based training and personal calling
• Feedback to the business client expectations, frustrations and testimonials that will help to improve client experience with our products.
• Ensure that all activities with clients are logged in the relevant CRM system.

Windsor

• 360° recruitment role within the IT and i-gaming sectors for the UK’s largest independent multilingual recruitment consultancy
• Business development: cold-calling companies to establish whether they required our specialist service, building rapport using industry knowledge and cross-selling other divisions as relevant
• Account management: maintaining business with existing clients, ensuring that a continually high calibre of service was delivered
• Meeting clients, delivering company presentation with confidence and professionalism in order to cement business relationships and cross-sell other divisions
• Negotiating with clients over rates/contract content to reach a mutually acceptable agreement
• Candidate sourcing using resources such as general and specialist job boards, our company-wide database and social media

Product Management

Ba, European Studies W/ Italian And French

Activities and Societies: Italian Society, Co founder and President 2007-2010.BA European Studies

Ba, European Studies

20th Century European History

Ba, European Studies

19th Century Warfare Roman History