Roberto André Email and Phone Number
Roberto André personal email
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Strategic Business Director with General Management, operations, sales, marketing and advertising experience. Strong track record of team leadership and gains in revenue, market share and profit performance maximizing top & bottom-line. Successful to run and turnaround business operations/markets and prepare them for fast growth and profitability.A well rounded and skilled professional experienced in designing scalable growth strategies for the real world that can be implemented today, making a positive change in the process by bringing cross functional teams together to execute it. I enjoy stablishing and executing processes and strategies that get us where we want to go.Professionally I am Passionate to inspire and guide individuals to unlock their potential by providing clear direction, ownership and accountability.SKILLS Strategic Planning_____________________Media Communication Strategies____________Customer ManagementOperations and Logistics Solutions____Media Planning / Advertising Expenditure___Public RelationsSupply Chain Management____________Marketing / Business Development__________Team ManagementRepresentation and Joint Venture_____Digital Marketing_____________________________Productivity & Qualitywith foreign companies________________Brand Development__________________________Legal Affairs
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Customer Operations Manager - Us AccountsQuad Oct 2022 - PresentMexico City Metropolitan AreaQuad Mexico provides printing, publishing and distribution services, marketing, communications and in store solutions. Served clients includes: Wolters Kluwer, Great Minds, Just Right Reader, Amplify, with a US $30 M annual revenue.FuntionsLead all communications with assigned accounts for their printing and distribution projects, develop and execute strategic plans to enhance customer service operations. This includes identifying key performance indicators (KPIs), setting performance goals, and devising strategies to achieve these targets. Continuously analyze and improve customer service processes to ensure efficiency and effectiveness. This may involve implementing new technologies, updating standard operating procedures, and optimizing workflow to reduce response times and enhance service quality.AchievementsCustomer complaints have been reduced, meeting promised delivery dates and improving the quality of products. Communication and response time to customer requests for information were substantially improved too. Financially, turnover increased by an average of 18% annually, also in part by winning projects to China through nearshoring. -
Technical Project ManagerCodestack Systems Jul 2022 - PresentRemoteCodeStack Systems is a world-class developer of software solutions; they design and develop purposeful custom applications and specialty systems for diverse industries and businesses. Served clients: Evox, 1st Rank, Leadsphere, BirdEye Farm, Canopy Rankings.FunctionsCoordination, scheduling and follow-up of tasks for the engineering and development teams, liaison of customer requirements to the UI/UX design and engineering teams, QA review and follow-up, development of standardized operating procedures (SOP’s) and tracking of key performance indicators. -
Corporate Associate / Web Search Evaluator / Social Media Analyst / Marketing TranslatorTelus International Ai Data Solutions Sep 2014 - PresentRemoteTelus International is the global leader in language translation, localization, software testing, e-learning translation, specializing in areas such as internationalization, content development, digital marketing and translation, among other services.Served clients: Google, Daimler, Samsung, Airbnb, Spectrum, Epic Games, Solera, Zynga.Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence.Served clients: Microsoft, eBay, Oracle, Adobe, Siemens, Amazon, ‘nextdoor, Ecarx.AchievementsI have participated in the coordination and execution of many internationalization, translation, digital marketing, search engine evaluation and social media projects. -
Operations DirectorMetasteel Jul 2017 - Oct 2022Mexico City Area, MexicoImporter and distributor / reseller for steel and metal alloys.Served clients: Alstom (Bombardier Transportation), ABInBev (Grupo Modelo), Bio Pappel, Parker Hannifin, Truper, Infra, Daimler.FunctionsLead all operations to ensure the profitability of the company; brand strategy, sales and customer management, inventory planning, import and domestic purchases, customs broker, shipping logistics and 3PL management, recruiting of new staff, monitoring performance at all levels and scheduling training as required.AchievementsMaintained and even increased revenue for the last two years despite the pandemic with the acquisition of new customers, implemented a new ERP system achieving 6% operating profit through time and inventory management for the last year. Lead the ISO 9001:2015 quality certification project. -
Country ManagerMarketing Innovations May 2010 - May 2017Mexico City Area, MexicoMarketing Agency specialized in Digital Marketing, e-Commerce, Trade Marketing, SEO/SEM, ATL/BTL, market research and consultancy.Served clients: Nestlé, ABInBev, Sony, Telcel, Bimbo, Yoplait, Sigma Alimentos.Functions •Country Manager responsible: sales, operation, general management.•Design and implementation for client marketing, promotion and advertising projects.•Management for 3 regional branches with operations in more than 10 cities across Mexico for Trade Marketing and BTL projects.Achievements •Acquired 5 new client accounts achieving 15% sales increase in the last 12 months.•Re-engineered the supply and distribution processes of promotion materials for clients with combined savings of 27% in shipping freights.•Carried out successful advertising and "social media" campaigns on the internet for several multinational companies, aired many corporate, e-commerce and product/brand web sites. -
Operations And Logistics ManagerTranscontinental Feb 2009 - Apr 2010Mexico City Area, MexicoTranscontinental provides communications, marketing, printing, publishing and distribution services, is the largest printer in Canada.Served clients: Home Depot, Walmart, Best Buy, Office Depot, Publimetro, Farmacia San Pablo, SEP, Editorial Televisa.Functions •Logistics and distribution strategic planning, customer management for project development.•Development of proposals for direct marketing and promotional campaigns (printing and distribution).•Organization, coordination and control of 4 local and 8 regional branches/warehouses (in charge for 300 people).•Project management, job program scheduling and daily follow up.Achievements•Re-engineered process for the distribution area achieving a 20% reduction in operating errors.•Handled the direct marketing and distribution campaigns for many clients including Home Depot, Wal-Mart, Coppel, Publimetro, Más Por Más, Editorial Televisa, McGraw Hill, Home & More, Jafra and Mary Kay.•Led in acquiring new accounts including Best Buy and Office Depot. -
Operations DirectorGrupo Publieventos Mar 2003 - Jan 2009Mexico City Area, MexicoAdvertising media agency.Served clients: Bimbo, Barcel, ATT, GM, P&G, Unilever, Pepsico, Telcel, Nissan, Aeromexico, Herdez, Nestlé.Functions •Strategic media planning, development of marketing, advertising and promotion plans.•Project and day to day task programming, scheduling and management for the radio broadcasting events, soccer stadium TV-media, POP/outdoor media and customer promotions. •Administration, control and operation of 7 regional managers for the execution of promotion projects and installation and maintenance of advertising media.•In charge for the supply chain; purchases, shipping, imports, warehouse and inventory.Achievements•Accomplished the design, development and implementation of marketing and advertising strategies for large multinational companies including Procter & Gamble, PepsiCo, Telcel, Scotiabank, Unilever, Grupo Bimbo, Sigma Alimentos, Banamex, Motorola, etc., achieving successful local as well national advertising and promotional campaigns that fulfilled or exceeded the expectations of brand image and/or sales.•Achieved an 18% reduction in operating expenditure in last’s year budget and 14% average for the last three years.•Developed more than 60 new suppliers as well as processes and procedures in the last 5 years.
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Sales & Business Development ManagerGrupo Publieventos Jul 2000 - Feb 2003Mexico City Area, MexicoFunctions •Responsible for the commercial strategy of several business units.•Development and implementation of business strategies for the product/service lines.•Sales planning and budgeting, forecasting and business tracking.Achievements•Developed the sales strategies establishing a successful client’s platform in Mexico City, Monterrey and Guadalajara, achieving an average 20% increase in annual sales (generated revenue for $8.2 Million).•Developed and executed mid and long term strategic business plans aimed to participate in related new business areas as well to widen and strengthen the service and product lines offered.•Established strategic business alliances with foreign companies for the sale, distribution and/or representation of products/services in Mexico, including CBS, Major League Baseball, ATT and Everbrite.
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Area ManagerGrupo Publieventos Jan 1992 - Jun 2000Functions•In charge for the planning and start-up of a new business unit for point of purchase (POP) media.•Establishment of a nation-wide network for media installation and maintenance with 7 regional managers and up to 70 people.•Responsible for the supply chain; domestic and imported equipment/materials purchasing, to establish information and control systems, designing policies and procedures aimed to improve personnel productivity and cost saving strategies.Achievements•Achieved an accelerated growth for POP units installed; from 300 in the first year to more than 3,500 at the end of the fourth operating year (1,066% increase).•Improved customer service by 30% on installation, maintenance and media replacement response times.
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Project ManagerWestinghouse Electric Company Jan 1988 - Dec 1991Greater Pittsburgh AreaManufacturer of large electrical equipment and diversified products/services.Functions •Responsible for development and application of productivity and quality methodologies as Value Analysis, design of manufacturing information systems, implementation of computer aided engineering, design and manufacturing systems (CAE/CAD/CAM), and material requirement planning (MRP).Achievements•Initiated the use of computer aided engineering, design and manufacturing for two plants in Mexico.•Developed and implemented Value Analysis procedures for improved product design. -
Systems SpecialistWestinghouse Electric Company Mar 1984 - Jan 1988Mexico City Area, MexicoFunctions •Started as Systems Analyst in a training management program for diverse corporate areas. •Team leader in office automation projects with PC’s and related application software, responsible for implementation and user training with office automation software (e-mail, word processing, and spreadsheet).•Chief of the analysis and design team for manufacturing systems for six facilities, responsible for supply chain applications.Achievements•Successfully started the use of personal computers as productivity and automation tools in almost every area across the company.•Designed and improved several manufacturing information systems.
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TeacherTecnológico De Monterrey Jan 1985 - Dec 1987Mexico City Area, MexicoTeacher in Systems Analysis and Design for students in Computer Systems Engineering and Industrial and Systems Engineering.
Roberto André Skills
Roberto André Education Details
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Marketing Specialty Area -
Bs In Industrial And Systems Engineering
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High School
Frequently Asked Questions about Roberto André
What company does Roberto André work for?
Roberto André works for Quad
What is Roberto André's role at the current company?
Roberto André's current role is Operations Director, Country Manager, Managing Director.
What is Roberto André's email address?
Roberto André's email address is ra****@****hoo.com
What schools did Roberto André attend?
Roberto André attended Egade Business School Del Tecnológico De Monterrey, Instituto Tecnológico Y De Estudios Superiores De Monterrey, Universidad La Salle, A.c..
What are some of Roberto André's interests?
Roberto André has interest in Environment, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Roberto André known for?
Roberto André has skills like Marketing Strategy, Strategic Planning, Market Research, Brand Development, Advertising, New Business Development, Marketing Management, Digital Marketing, Supply Chain, Management, Team Management, Strategy.
Who are Roberto André's colleagues?
Roberto André's colleagues are Randy Rebers, Sheila Mabry, Devin Socks, Pino Ramirez, Rohan Parchment, Al Loesl, Mike Miller.
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