Roberto B. Email & Phone Number

Orlando, Florida, United States

I currently lead teams at UROC by Asurion, focusing on making sure our repair lines run smoothly and our inventory stays in check. My job is all about problem-solving and improving processes to make our team more efficient. I also collaborate with other departments to find solutions and help the team meet its goals. It’s about more than just operations – it’s about helping people succeed.Key Responsibilities:• Lead teams to ensure smooth operation of repair lines and inventory management.• Focus on improving processes and driving key performance indicators (KPIs).• Collaborate across departments to troubleshoot issues and find long-term solutions.• Implement strategies for continuous improvement to enhance overall team performance.

Orlando, Florida, United States

As a Repair Technician, I worked hands-on with devices, ensuring they were repaired quickly and effectively. I was responsible for hitting performance goals while making sure every device was fixed properly. It was a fast-paced role, but I enjoyed the challenge of troubleshooting issues and working as part of a larger team to keep everything on track.Key Responsibilities:• Repaired and maintained devices to meet company performance standards.• Troubleshot technical issues to minimize downtime and improve repair efficiency.• Collaborated with team members to ensure process efficiency and customer satisfaction.

Orlando, Florida, United States

In this role, I was the go-to person for customers when it came to diagnosing and fixing their devices. I made sure each customer felt heard and supported, whether they were coming in for a repair or looking to sign up for new services. It was all about building relationships and ensuring each customer left happy.Key Responsibilities:• Diagnosed and repaired customer devices, ensuring a positive customer experience.• Generated work orders and created lasting rapport with clients.• Promoted new services, including Connected Home enrollments, to drive repeat business.

Orlando, Florida, United States

As a Field Tech Sales Expert, I brought my technical expertise directly to customers, repairing their devices on-site while also providing personalized solutions. Whether it was fixing a broken phone or introducing new services that would enhance their tech experience, I made sure each customer felt supported. This role was a mix of hands-on technical work and customer engagement, where I focused on building trust and ensuring customers were satisfied with both the service and products offered.Key Responsibilities:• Provided on-site device repairs and technical support directly to customers at their locations.• Built strong customer relationships by delivering personalized solutions and support.• Promoted and sold Asurion services, including protection plans and device upgrades, to drive revenue growth.• Ensured high levels of customer satisfaction through excellent service and follow-up.• Managed daily scheduling and travel logistics to maximize efficiency while meeting customer demands.

Orlando, Florida, United States

At Walmart, I helped customers with everything from picking out sporting goods to ensuring the proper sale of firearms and ammunition. I was cross-trained in several departments, which allowed me to be versatile and help out wherever I was needed. It was a role that taught me the importance of compliance and teamwork.Key Responsibilities:• Assisted customers with sporting goods purchases, including firearms and ammunition, ensuring legal compliance.• Cross-trained to support multiple departments, including hardware and garden centers.• Provided support to the CAP 2 team with general merchandise and backroom tasks.