Roberto B. Email & Phone Number

Orlando, Florida, United States

• I currently lead teams at UROC by Asurion, focusing on making sure our repair lines run smoothly and our inventory stays in check. My job is all about problem-solving and improving processes to make our team more.
• Lead teams to ensure smooth operation of repair lines and inventory management.
• Focus on improving processes and driving key performance indicators (KPIs).
• Collaborate across departments to troubleshoot issues and find long-term solutions.
• Implement strategies for continuous improvement to enhance overall team performance.

Orlando, Florida, United States

• As a Repair Technician, I worked hands-on with devices, ensuring they were repaired quickly and effectively. I was responsible for hitting performance goals while making sure every device was fixed properly. It was a.
• Repaired and maintained devices to meet company performance standards.
• Troubleshot technical issues to minimize downtime and improve repair efficiency.
• Collaborated with team members to ensure process efficiency and customer satisfaction.

Orlando, Florida, United States

• In this role, I was the go-to person for customers when it came to diagnosing and fixing their devices. I made sure each customer felt heard and supported, whether they were coming in for a repair or looking to sign up.
• Diagnosed and repaired customer devices, ensuring a positive customer experience.
• Generated work orders and created lasting rapport with clients.
• Promoted new services, including Connected Home enrollments, to drive repeat business.

Orlando, Florida, United States

• As a Field Tech Sales Expert, I brought my technical expertise directly to customers, repairing their devices on-site while also providing personalized solutions. Whether it was fixing a broken phone or introducing new.
• Provided on-site device repairs and technical support directly to customers at their locations.
• Built strong customer relationships by delivering personalized solutions and support.
• Promoted and sold Asurion services, including protection plans and device upgrades, to drive revenue growth.
• Ensured high levels of customer satisfaction through excellent service and follow-up.
• Managed daily scheduling and travel logistics to maximize efficiency while meeting customer demands.

Orlando, Florida, United States

• At Walmart, I helped customers with everything from picking out sporting goods to ensuring the proper sale of firearms and ammunition. I was cross-trained in several departments, which allowed me to be versatile and.
• Assisted customers with sporting goods purchases, including firearms and ammunition, ensuring legal compliance.
• Cross-trained to support multiple departments, including hardware and garden centers.
• Provided support to the CAP 2 team with general merchandise and backroom tasks.