Responsible for sales, key account,relationship management,promoting team commitment, diplomacy, problem solving attitude, highly motivated and adept commercial.Good sales & commercial skills , I am used to teamwork in a dynamic environment and also able to take decisions and evaluate situations. I learned how to manage critical situations, where attention to customers’ needs and good communication are key elements.Thanks to 23 years experience in the airline business, I had the opportunity to develop a deep and detailed knowledge of many aspects of this job: Technical assistance, sales support, individual and group reservation procedures, fares, ticketing refunds. I improved my technical skills and also achieved a sales-oriented mentality and a customer-focussed attitude.(Legally protected status l68/99)