Roberto Cabrera Email & Phone Number

Fort Myers, Florida, United States

• Working with vendors and client teams to improve existing ongoing operations for telecommunication projects, increasing visibility, and profit.
• Optimized web pages for search engines to drive traffic, increase website conversion rates, and improve overall SEO performance, increasing revenue for the Client.
• Developed and designed chatbot to answer customer questions in real-time using API calls, including Dialogflow & Twilio.

Guatemala City, Guatemala, Guatemala

• Prepared project charter for a new project, SOW, outlining goals, deliverables, key stakeholders,timelines, government, and necessary resources for a $1 Million initiative.
• Leading internal and external project meetings providing stakeholders with updates on the progress ofcritical milestones, project status report, risk management, colored tasks report, and financial estimates.
• Contributed to the design, implementation, and research of 5 end-to-end product development, resulting in a marked improvement in service time and operations scalability. Successfully deployed the solutions for 2500.
• Communicated regularly to team members, clients, and executive leadership, keeping them informed of status and progress, and identifying issues before they become problems, working very closely with Ops Team.
• Aided in the development of the company's first strategic plan, with a focus on long-term goals andshort-term action items.
• Conducted a SWOT analysis for product development and go-to-market efforts, led to new channel sales. Conducted market research to identify new market opportunities and develop a new product roadmap that increased.

McDonald´s Mesoamerica

• Managed Google apps for 1000 employees in a global organization in a multi-tenant virtual cloudenvironment and multi-domains.
• Managed and oversaw installation and up-keeping of 120+ leased lines and internet services for largeNetwork across Central America.
• Designed, installed, and tested WAN, LAN, VPN that provided reliable network connections betweenremote offices across Central America.
• Developed network-wide prioritization model that was adopted company-wide, increasing efficiencywhile reducing cost, and increasing customer satisfaction.
• Oversaw the planning, design, and implementation of a new Tier 2 data center, driving significant costsavings and improving performance to Backoffice applications.
• Participated in a team to develop and implement business continuity plan (BCP) and disaster recoveryplan (DRP) for 25+ Servers Farm.

Master Of Business Administration (Mba), Administration, Human Resources, Financial, Marketing

Bachelor Of Engineering - Be, Computer Engineering, Computer Engineer

Activities and Societies: IT Lab Soccer Team