Roberto Carrillo Email & Phone Number

Las Condes, Cl

Santiago, Chile

Chile

It provides high level advice and support to the C+ level on key digital and technology initiatives and deploy technology and systems programs to transform and enhance business.- Itau Bank, Systems Conversion program- Red Hat, Business plans development for the financial area

Santiago, Chile

Santiago De Chile Y Ciudad De Mexico

Head of the Centre of Excellence CREO (Centro Regional de Excelencia Operativa) and responsible for the delivery and support all the technological operations and digital services for the Scotiabank group companies in Latin America. • Executive responsible for the digital transformation program for Latam region (2014-2019), covering the modernization of all the technological infrastructure (private cloud), migration and consolidation of 22 existing datacenters into two world-class data centres located in Mexico and a deeply Operations and Technology org restructuring (insource and outsource). • Business Proposal – Build the business case and supporting financial model to consolidate 22 data centers and the IT operations for 7 countries, private cloud.• Customer focus and Corporate alignment - Build a multi-country Center of Excellence (CREO) based in both Mexico City and Lima, with a Divisional scope of work• Operational Value added - Implement a new operational model based in outsourcing with global suppliers – international RFP, creating value by standardization, levering major scale and lower costs.• Business Relationship – Business alignment by defining standard technology service level agreements with all the local entities• Business Growing - Run and support multiples M&A projects (Costa Rica, Panama, Chile, Colombia)• Proactively manages the relationships with the local CEOs and CIOs discussing IT operational results and action plans.• Oversees the technology and digital operations to ensure timely execution within quality standards and in conformance to corporate policies, procedures and regulations, ensuring the highest quality in the deliverables.

Santiago, Región Metropolitana De Santiago, Chile

Lead the Latam regional infrastructure team, defining strategies and operational IT policies for Latam, as well as providing support and escalation mechanisms to the countries in the region, with emphasis on meeting the agreed service levels. • Lead strategic IT initiatives, and prioritize them based on their impact on the business lines in the region, looking for adherence to corporate policies, global standards and best practices and leveraging available resources at the corporate level.• Responsible for 2nd and 3rd level support teams, providing support for production services and technology infrastructure services in the region, as well as to develop and lead initiatives for regional technologic al infrastructure, and overseeing the development of local projects in countries.• Design, build (financial and technical) and deploy of a cloud service for the pre prod environments serving all Scotiabank group companies in Latin America.

Santiago, Región Metropolitana De Santiago, Chile

Responsible for designing, planning, leading, implementing and managing policies, processes and infrastructure technology services required to properly run technological services in the Bank in Chile, ensuring optimal operation, users and customers satisfaction, and compliance with standards and budgets set. • Running the bank services within outstanding service levels.• Services Delivery process implementation, Processing, IT Operations and Users Support managing ITIL based, defining services level agreement with business lines and management dashboard reports, thereby a sensitive service quality level increasing.• Successfully technological projects execution as the main leader and accountable.• Core platform upgrade, complete IP readdressing space, VMWare virtualizing implementation, Citrix virtual desktops, desktops and laptops refresh evergreen program, BT traders floor turrets systems upgrade, and others.

Santiago, Región Metropolitana De Santiago, Chile

Manage all the IT services, processes and technological platforms, ensuring services 7x24 continuity, providing users support services, leading infrastructure projects and managing 3rd parties’ contracts, and capital and operational expenses budgets. • Manages and lead the various hardware y software SMEs teams, as well as the Networking team, overseeing the end-user computing, as well as leading the 7 x 24 IT Operations and processing area, being accountable for all the IT production services.• Lead the technological projects in the company, being part of multi-divisional teams adding value to the business lines with innovation technological initiatives.• Services Delivery process implementation, Processing, IT Operations and Users Support managing ITIL based, defining services level agreement with business lines and management dashboard reports, thereby a sensitive service quality level increasing.

Santiago, Región Metropolitana De Santiago, Chile

Manages the technology area in Santiago leading the development, production, network and infrastructure teams. Introduction of deep improvements in demand, dispatch and logistics processes through automation and digital controls.