Operations Manager Tigo Business
Guatemala,Guatemala
Responsible for the installation, operations and maintenance for the MPLS, TDM, IP and Wimax platforms for the corporate business. In 12 months we have tripled the capacity for installation reducing the mean time to install (MTTI) from 56 days to 15 days. By the end of the role MTTI was at a company low of 9 days. Responsible for the Demand Management for both fixed and mobile providers and implementation of post sale customer service of value added services for the corporate client. We have raised the operation’s customer service level for OT from an average of 68% to 91%.