▪ Leading of a wide range of different banking related projects from initiation to deployment,overseeing all phases of project lifecycle;▪ Managing project execution, ensuring adherence to project plan and milestones;▪ Facilitating effective communication channels among team members, stakeholders and vendors;▪ Tracking project tracking to monitor progress and identify potential issues;▪ Proactively addressing issues and risks, involving relevant teams when necessary, to minimisedisruptions to project timelines and deliverables;▪ Coordinating User Acceptance Testing (UAT) to ensure successful project outcomes;▪ Collaborating closely with cross-functional teams to integrate project deliverables seamlessly into existing systems and procedures;▪ Providing post-developpement support and conducting post-implementation reviewes;▪ Serving as primary point of contact for project-related inquiries and upates.

▪ Project Management. Lead of the ACM review process (Engagement Leaders internal review);▪ Creation or first review of monthly (or more frequent) reports on key risk management activities, including follow up actions with client teams and engagement leaders (includes, but isn’t limited to, A&Cs, AMLs, Clientwise, file archiving and rotation tracking);▪ Updating risk management systems for changes in client team member roles and responsibilities;▪ Organising and facilitating engagement quality reviews (Hot Review, KPI, ECR) and feedback meetings, including engagement file selection, securing reviewers from the business unit, obtaining access for reviewers to engagement files, arranging pre- and post-review meetings, prompting timely completion of reviews and compiling results for discussion and action;▪ Supporting the RMP on Quality Review Partner (QRP) allocation;▪ Assisting audit teams with data validation exercise of risk management systems, including making necessary amendments and obtaining sign off from engagement leaders;▪ Assisting engagement teams and engagement leaders with risk management and compliance queries and assisting teams in getting answers for more complex issues;Liaison with other business unit risk & quality staff across the country on joint initiatives, projects and reviews;▪ Responding to ARQ ad-hoc central requests, including regulatory data gathering, providing R&Q responses in the QMSE to support the BUL, providing BU knowledge input for HPC list, etc.;▪ Liaison with the Business Unit Support Leader to operationalise R&Q processes and initiatives;▪ Working on non-complex queries in the Helpline with ARQ senior staff members;▪ Providing training to groups on risk management systems, processes and hot topics – either solely or alongside the local risk management champions or ARQ personnel.

Assurance Team▪ Successfully coordinating the audit projects, in order to hit ambitious targets;▪ Preparing and assisting with client and stakeholder communications;▪ Building up effective relations with managers and stakeholders;▪ Be a reliable landmark for all the individuals and team (internal and external) involved in the project;▪ Financial reporting, administration, budget preparation, invoicing and analysis;▪ Project planning, progress monitoring and reporting;▪ Attending internal meetings with senior leaders;▪ Monitoring the overall health of the project and assuring that the time charged by the individuals is in line with the budgeted resources;▪ Assuring the cashflow is appropriate and in line with the project plan;▪ Administering the risk management process.

Mortgages Department▪ Handling borrowers' and solicitors' redemption requests and elaborating the statements (including TOE, Porting and Arrangement cases);▪ Handling and proceeding DWP and customers refund requests;▪ Processing and elaborating PPI information queries;▪ Producing and building up the daily, weekly and monthly report on the department activity, and the daily report on the employee performance;▪ Receiving and recording second charges and charging orders;▪ Processing and elaborating borrowers' drawdown and general flex requests;▪ Updating the database, keeping borrowers' repayment strategies updated in the system;▪ Providing general administrative support to the department.

Bank of Ireland - Fraud Department▪ Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client;▪ Blocking and reporting suspicious transaction;▪ Contacting customers to establish authenticity of transactions, following correct internal procedure;▪ Analysing and investigating customers' transactions;▪ Checking customers' bank accounts and customers' debit card transactions;▪ Adopting appropriate questioning techniques to deal with card holders; ▪ Handling queries to the satisfaction of the customer and the department; ▪ Taking appropriate preventative action in order to minimise losses to the client;▪ Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met;▪ General administration duties.

Forensic Services (Confidential project)▪ Checking and redacting financial/legal documents (English/Italian) involved in a business deal between two big international bank groups (sale of assets);Workplace: Belfast - Milan (Italy)

Agency 680 of Nardi F. Rocco▪ Business development;▪ Attract new business by identifying and exploiting opportunities in the local market;▪ Client relationships management;▪ Retaining and developing a clients portfolio;▪ Provide accurate quotations and meet sales targets;▪ Recommending suitable products or packages (Property-Casualty-Life);▪ Consult on the most effective cover for a particular need;▪ Build relationships with customers and identify needs through open conversation;▪ Managing client expectations based on their circumstances;▪ Managing customers accidents and claims, giving first line support;▪ Keep up to date with current market conditions and competitors' products;▪ Ensure compliance with regulations and procedures, by keeping up to date with all changes in the regulatory framework.

Human Resources Department▪ General accountancy;▪ General administration;▪ Employees learning and development;▪ Employees health care;▪ Mobility;▪ Timesheets;▪ Leaves and absences;▪ Public tenders’ preparations;▪ Annual Audited Financial Statements.