Same as below Network and PC Support Technician, plus:-Support ERC (Employment Resource Center) and EVAL (Evaluator) computers in DARS field offices throughout the state of Virginia, including: remote access via GoToAssist, replace Windows 7 and 8 computers, replace aging computer equipment, communicate and train staff in field offices, make local visits when necessary.-Greater support for network issues, including: assist network administrator with switch and UPS battery replacement, terminate cables, troubleshoot network issues, troubleshoot cellular issues with police call boxes.-VTC (Video Teleconferencing) support, including: assist Richmond team in troubleshooting VTC equipment located throughout the campus.-Auditorium video/sound system support.-Communicate with vendors for in-warranty support.-Backup other IT staff at the WWRC location.

Duties included:-managed 3 Helpdesk staff, including: weekly meetings, one-on-one communication/evaluation of staff, provide training, focus on excellent customer service for phone, email, and walk-ins-managed KACE tickets and provide necessary feedback to Helpdesk staff-managed purchasing via Dell and Amazon-managed Adobe users via the online Adobe portal-managed Zoom users via Zoom's portal-worked with systems administrator by creating driver packages for Microsoft System Center-worked with Azure and Jenzabar to check user accounts and reset passwords-was backup for Helpdesk staff during staff outages or during busy periods, including: answering calls, closing Helpdesk tickets, providing support for challenging customers, etc.-managed spare inventory with Helpdesk staff, including communicating with vendor for surplus pickup-manage various projects given by the IT director, which included: Intranet revamp for the IT department, adding several cubicle spaces, secure training site for all IT staff, etc.-volunteered with other IT staff to assist during school graduations-reported directly to the IT Director

Information Technology Specialist (as of January 6, 2020):-Provide technical support throughout the facility (PC hardware, software, peripherals, accessories)-Provide excellent customer service and quick response time-Use Keystone Edge to track tickets and document solutions-Communicate with other information systems staff toward a successful resolutionComputer Support Specialist Instructor (2/2016-12/2019):-Secondary instructor assisting the primary instructor in teaching and preparing students for an entry-level computer support role and CompTIA A+ certification-Create vocational skills record and curriculum-Instruction using PowerPoint, one-on-one, and hands-on instruction with repairs-Teach Windows, MacOS, Linux, iOS, and Android usability and repair-Collaborate with other staff and wrap around services to help students be work-ready upon graduation

Started house church in December 2017.

FAA Part 107 Remote Pilot certificate holder. Passed my recurrent test on 4/19/2019, so good for another 2 years!

-Part-time, contract, seasonal instructor for night adult classes at Valley VoTech-Taught CompTIA A+ and iPhone Basics class

Part-time position to oversee English Ministry department from children's to young adult. Duties included:-children's, youth, young adult ministries-preaching every Sunday-Bible study every Sunday-plan for retreats and other outings-leadership training-cooperate with Korean Ministry activities-lead VBS

Part-time position to oversee English Ministry department from children's to young adult.Duties included:-teach on Fridays (Bible study) -preach on Sundays (worship)-leadership training-cooperate with the Korean Ministry-event planning for retreats and outings

Positions include: Salesman, Internet Salesman, Courtesy Delivery, IT Director, and Executive AssistantProvided desktop/network support and configuration for 3 different locations. Trained individual users as well as provide group training on hardware/software usage. Communicate with hardware/software/telecommunication vendors in order to reduce cost and evaluate new products and tools for increasing employee efficiency.Functioned as an executive assistant to the owner and helped to close down his dealerships, manage his properties, perform accounting duties, and minor I.T. duties.

Freelance Web/Graphic Designer and PC Support Technician. Communicated with customers on their design needs as well as provide on-call technical support which included: hardware/software installation, support, and maintenance.

Maintained and troubleshoot computer lab (20) and classroom computers (approximately 50) for Eagle Rock Elementary in a mixed Windows XP/98/Me environment. Conducted training on computer usage (hardware, software, and internet) for elementary students and teachers.

Part-time position to oversee Jr. High department.Duties included:-mentoring teaching staff made up of 5 teachers-preaching to 25-30 jr. highers on Sundays-Bible studies on Fridays-plan events and outings

Drug rehabilitation mission for youth and adults.Volunteered on weekly or bimonthly basis.Duties included:-lead worship-preach/teach-counseling and prayer

-initial function as worship leader for both Korean and English ministries-cell group leader (youth & adult)-associate pastor to English Ministry-multimedia/web/print/graphics responsibilities

Communicated with Marketing Department on web and graphics needs. Worked with programmers to complete web projects within project timelines. Troubleshoot and diagnosed web usability issues such as shopping carts, cross-browser compatibility, and image optimization.

Co-lead Helpdesk Department supporting over 500 users using Windows 98, Windows 2000, and Exchange. Used custom Helpdesk software to track and prioritize customer issues as well as document solutions. Basic network troubleshooting/administration, which included: installation/troubleshooting of network printers, resetting user passwords, and assisting Sr. Network Engineers in network changes. Managed 2 contract support personnel.Received 3 public commendations from Honeywell for excellence in desktop support, including stock options.