Roberto Dasilva Email and Phone Number
I am a seasonal innovation Leader with a passion for the hospitality industry and driven by a desire to leverage digital transformation to solve complex challenges and create value for business and customers. I help organizations design and implement IT solutions that enhance collaboration, communication, and connection among leadership and their teams. I have a proven track record of delivering innovative and successful solutions that change the way staff works and drives higher engagement, efficiency, and effectiveness.Previously, I worked for Chick-fil-A for 25 years in various roles, most recently as a Project Lead in the Connected Workplace of the Future program. I led the development and execution of the hybrid workplace strategy for the enterprise, optimizing technology to drive higher engagement, increase efficiency, and enable effective collaboration and decision-making. I also led cross-functional teams to define, measure, analyze, and implement automation and coordination tools for the Grand Opening process. I am passionate about helping people explore their dreams and achieve their goals through encouragement, mentorship, and coaching. I am creative, adaptable, and positive, with a strong sense of integrity and accountability. My StrengthsFinder results: Connectedness, Adaptability, Ideation, Positivity, Learner, Connector, Personal.Areas of Expertise: - Management Consulting- Organization & infrastructure development- Strategic planning / Roadmaps- Cross-function team management- Project management- Vendor management- Coaching & Mentoring- Technology Systems & Solutions
Self Employed
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Senior Principal ConsultantSelf Employed Aug 2023 - Present -
Senior Business Analyst Project LeadChick-Fil-A Corporate Jan 2023 - Jun 2023Greater Atlanta AreaOptimized hybrid technology solutions to drive higher engagement, increase efficiency, and enable effective collaboration and decision-making.• Led the development and implementation of the hybrid workplace strategy for the enterprise.• Developed a support strategy, articulating the scope, boundaries, and interdependencies of existing functional team roles as well as the interplay with strategic partners and vendors.• Monitor emerging hybrid technology trends and leverage workplace analytics. -
Senior Business Analyst Project LeadChick-Fil-A Corporate Support Center Jan 2020 - Dec 2022Atlanta, Georgia, United StatesCo-created a shared platform strategy to enhance collaboration, communication, coordination, and experiences for Operators, Staff, and partners necessary to contribute to successful Grand Openings and Reinvestments timelines. • Defined strategic direction by researching, collaborating, and gathering input from different stakeholders that directly impact specific areas in the Grand Opening process.• Implement communication plan to keep Stakeholders informed and engaged.• Influence relationships with Operators and Support Center sub-teams to help identify opportunities and craft a vision for a collaboration tool.• Led cross-functional teams to define, measure, analyze, and implement automation to reduce manual tasks and helpdesk calls.• Facilitate monthly meetings to define, manage, and monitor DTT processes for Grand Openings and Operators Transitions. -
Management Consultant - PosChick-Fil-A Corporate Support Center Nov 2017 - Jan 2020Atlanta, Georgia, United StatesDesigned and implemented technical solutions to gain end-to-end visibility into the POS ecosystem across the chain and to enhance IT management capabilities. Partnered with Operations Lead Consultants and Operators in market summits to assess technical challenges and processes and provide recommendations. • Orchestrated a proof-of-concept of application performance management tool to 50 restaurants to manage the performance and availability of the POS applications. Two of the key criteria were to increase speed of service and improve drive-thru experience.• Coordinated efforts with IT cross functional teams to automate the deployment of the POS releases to make the work more efficient and streamline the communication process.• Led a cross functional team to enhance processes responsible for controlling the lifecycle of all changes on the POS environment.• Partnered with stakeholders to identify opportunities to streamline the DTT experience during the GOs, Reinvestments, Relocation and Transition processes that promote scalability and accelerated business growth. -
Management Consultant, Customer Technology SolutionsChick-Fil-A Corporate Nov 2015 - Nov 2017Established a foundation for company-wide growth and expansion by spearheading the implementation of Office 365 cloud services to align to our business strategy, increase security around user data, and enhance collaboration.• Managed the migration of 250 sites from SharePoint 2010 hosted by BAE service provider to SharePoint Online platform in Office 365 eliminating ~$350,000 in annual license expense.• Led cloud migration which improved staff productivity by 1 hour/week per staff -- ~78,000 hours/year.• Provided consulting services for the migration of ~ 5,000 users mail boxes to Office 365 cloud.• Established metrics to measure and analyze changes in adoption, productivity, helpdesk call volume, user satisfaction, project cost and time spent related to Office 365 applications.• Coordinated efforts with IT Learning & Communication on an Office 365 adoption campaign for Staff & contractors.• Created deployment process of Office apps which resulted in less time spent in managing, updating, and troubleshooting. -
Manager, Desktop Solutions ArchitectChick-Fil-A Dec 2009 - Nov 2015Created and managed the overall desktop technology strategy to align with IT goals and corporate initiatives. Led cross function teams to implement systems and processes to enhance information security, operations, and support related to POS systems and corporate devices.• Led the Desktop Solutions Architect team and service providers responsible for the end user computing management and support.• Developed partnerships with other IT Solutions / Services teams as needed to build relationships and ensure solutions remain aligned. • Coached cross-funtion team using the Scrum Framework during kickoffs in order to train, mentor, and prepare for their roles.• Led the build process to expedite the deployment of new releases of Windows and MAC operating systems and applications to 1,500 corporate computers which decreased deployment time by 45 minutes per computer.• Established baseline metrics to identify desktop performance issues, app compatibility with Operating Systems, create application inventory, and enhance users experience.• Spearhead the build process to remote upgrade the BackOffice and POS environment to Windows 7 operating system to 500 Restaurants resulting in savings of $500,000 with travel and logistics. -
Sr. Supervisor, Technical Architecture & OperationsChick-Fil-A Jan 2000 - Dec 2009Atlanta, Georgia, United StatesLed technical team who ensured stability of the company’s data center infrastructure and served as a knowledge resource to developers, support technicians, and DBAs. Spearheaded virtualization projects to enhance server capacity optimization by reducing the TCO, increasing operational efficiency, and enabling business agility. -
Windows Systems AdministratorChick-Fil-A 1997 - 2000Atlanta, Georgia, United States -
Systems EngineerVanstar Apr 1995 - Dec 1997
Roberto Dasilva Education Details
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Management In Information Systems -
Pontifical Catholic University Of São Paulo, BrazilMathematics And Physics
Frequently Asked Questions about Roberto Dasilva
What company does Roberto Dasilva work for?
Roberto Dasilva works for Self Employed
What is Roberto Dasilva's role at the current company?
Roberto Dasilva's current role is IT Leader Helping Organizations With Their Digital Transformation | Systems Design | Digital Workplace Strategy | Business Process Optimization | IT Operations, Infrastructure Management.
What schools did Roberto Dasilva attend?
Roberto Dasilva attended Kennesaw State University, Pontifical Catholic University Of São Paulo, Brazil.
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