Roberto Debernardi Email & Phone Number

Cluses, FR

Thyez, Auvergne-Rhône-Alpes, France

• B to B to C - Allurion Program Ambassador to patients and Clinics. Mainly responsible for informing potential patients who submitted information requests or scheduled Advisor Consultations, help them book appointments.
• Inform leads and book highly qualified appointments (1st contact point) o Calling back inquiries as soon as possible, preferably within the first 60 mins after enquiry o Engage with patients and tailor discussion.
• Collect and update data from and in CRM, software, clinics, patient events and report in a timely and accurate manner all KPIs requested
• Work alongside colleagues in the Marketing team to support social media management
• Clinic engagement: nurture and maintain good relationship with clinics enquiry teams to maximize conversions; working closely with SAM/BDM/NSM to ensure clinic coaching and training.
• Additional marketing and sales support: ad-hoc translations for lead nurture and social media; local PR monitoring to proactively identify negative/positive impact on lead; support definition and execution of sales and.

• Creating the sales administration department for France
• Creating a Sharepoint in order to facilitate shared data between Sales Rep. & all administrative of the company (Commercial documents, contracts, tenders…).
• Updating and creating commercial documents.
• Creating new communications & sales procedures.
• In Charge of the French market tenders for all Public hospitals in order to negotiate contract with them: o Research and detection of tenders o Creation of candidate folder (quote / technical documents / marketing.
• Creating documents link to the commercial negotiation

Montréal, Québec, Canada

• Management and supply for the required inventory ordered for future surgeries (implants and instrumentation) for all hospitals in Quebec
• Work closely with sales representatives.
• Coordinating the allocation of instrumentation sets and implants required for surgery.
• Management of surgical emergencies with dispatch of equipment.
• Ensuring the continuous monitoring of the equipment on loan, from the initial request to the return.
• Responsible for the surgery management software database.

Genève

• In charge of the customer service (France, Switzerland, Luxembourg and Dom Tom) and tenders for a company which sale medical devices and implants for spine / Orthopedic / Neurological surgery.
• In charge of contracts / tenders with customers.
• Handling loan and consignment in more than 200 hospitals.
• Taking daily orders following surgery.
• Billing all devices used by customers.
• Handling claims on billing / orders.

Dublin

• Proactively detecting fraud trends through data analysis in terms of identifying the most suitable solutions and providing responses in order to mitigate/minimize Customer and Business Losses.
• Deal with teammates questions, business escalations and drive Team Learning Sessions or teammates' Coaching/Mentoring. Follow teammates up to fill their gaps and encouraging them to learn and feel more confident.
• Coaching teammates in order to assist them to reach their targets.
• Mentoring / Nesting new hires for FR CS and Claims markets.
• Holding class room presentations to new hires (SSP in French and English)
• Fully skilled in Customer Service, Claims and Fraud.

Dublin

• Handle correspondence and phone calls from customers and other PayPal departments
• Deal with customers and find the right solution regarding their claim and queries
• Manage different PayPal tools to be able to work claims in respectable time.
• Deal with challenging customers.
• Meet and exceed departmental targets

Roissy Charles De Gaulle Airport - Paris

• Manage team of up to 25 employees who control luggage, search of weapon or explosive in aircraft, cabin and passengers searching.
• Dealing with tight deadlines, insuring that all targets are met and executing on correctly.
• Furthermore in charge of the stopover for charter airline SUN D’OR, CDG 2A.
• Supervision of check-in, boarding and operation management.

Dublin Ilac Centre

• Planning daily schedule for 15 employees, managing and maintaining stock levels for the store, daily cash register and attending to the team's needs throughout the day.

Terminal Sti (Science Of Industrial Technologies) Civil Engineering, Génie Civil

High School Professional Diploma Specialized In Architecture And Constructions Topography, Génie Civil