I am a passionate professional dedicated to creating exceptional customer experiences, with a focus on optimizing processes, strengthening teams, and promoting individual development. My professional journey of over 7 years is marked by achievements in various fields, from customer service to team and project management. At AEVO, I served as Technical Support and Customer Experience Coordinator, leading the migration of the support system and implementing chat support. I managed support workflows, supervised the team, tracked performance metrics, and conducted individual development plans, always striving for service excellence. Previously, at Nubank, as a Customer Experience Analyst, I was responsible for training and developing new agents, analyzing data, and implementing strategies for improving customer service, utilizing agile methodologies. Early in my career, as an Advanced Technical Support Agent at Concentrix, I gained expertise in technical support and personalized service, handling complex cases and critical situations with a focus on efficient problem resolution. I am a natural leader, with strong interpersonal skills and effective communication. I believe in the importance of active listening and collaboration across departments to achieve positive results. I am constantly seeking to enhance my skills and contribute to the success of the companies I work for.