•Liaising with different departments to ensure brand is reflected in the best way: o Working with the Training Department to ensure high level of team knowledge o Working with HR to ensure correct procedures are in place for the company o New business development initiatives designed with the Marketing Department•Wages and payroll entering data on a fortnightly basis.•Stock count on a weekly basis.•Entering invoices on a daily basis, reporting missing or inadequate items, entering any item transferred to another branch.•Presenting at company meetings on a monthly basis, showing the directors the latest results achieved, communicating them the new targets to aim at.•Complaint handling (dealing with complaints in a professional manner, sticking to company procedure in order to resolve the issues)•Dealing with customers via email, phone and on site.

•Leading and engaging the team to ensure they provide polite and efficient service at all times to maintain the exceptional standard of service and quality that the company requires.•Motivating the team with daily briefings, explaining them the previous day results and the daily target.•Opening/closing the restaurant ensuring the restaurant is ready to open and checking everything is clean, stored and labelled at night.•Being thorough in banking procedures as per company standards.

•Interacting with customers understanding their needs and preferences and making recommendations.•Restocking and replenishing bar inventory and supplies•Preparing all kinds of beverages (cocktails, mocktails, soft drinks), serving wine and creating new cocktails