Roberto Torres Email & Phone Number

Bilingual IT professional with 4 years of customer support, experience consulting, monitoring, upgrading and reporting on various infrastructures. Exceptional knowledge of Active Directory (RSAT), Windows environment, Microsoft Office 365.Experienced with high demand, fast paced enterprise environment with companies spanning on upwards of more than 800 employees. Working to provide an incredible customer experience, making sure the customer goes thru all the steps of IT proccess as fast as possible (SLAs to close ticket). Working to automate and always improve processes of IT, keeping in touch with the partners, from India, China, EUA, involved in the IT process.Soft skills:Excellent communication skills, both written and verbal;Grit and ownership spirit;Strong analytical skills with logical reasoning;Critical thinking;Big attention to details;Ability to keep learning new things while constantly improving what we are already good at.Hard skills:Software: SharePoint, Power Automate, Microsoft Windows, Active Directory, Office 365;Database: MySQL;Native Portuguese;Advanced English.For any doubts please contact me:+55 21 97923-3583roberto.ftorres@hotmail.com

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