Hi there my name is Roberto IHighly skilled in on it Service with 5 years of expirience in IT SupportProblem-Solving, and Troubleshooting for users on multiple apps. Proficient incommunicating with users and doing proving questions to assist them insetting up their system and working and documenting the process onService Now. Strong ability to workeffectively in a team-basedenvironment.
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Head Of Technical RecruitmentWema Technologies Jun 2024 - Present -
Customer Service SpecialistTech Mahindra Jun 2019 - Sep 2024RemoteGiving it support to CVS and aetna user through the phone with issues with their systemsCreation of Tickets on Service Now and Five9 systemAccount managment on Active Directory, Oracle , Avaya ,RUMBA , Market prominence , HRP , and many othersUsage of O365 appsHardware Setup and instalationRemote troubleshoot using RTS, Citrix and Teams
Roberto Ivan Castro Reyes Education Details
Frequently Asked Questions about Roberto Ivan Castro Reyes
What company does Roberto Ivan Castro Reyes work for?
Roberto Ivan Castro Reyes works for Wema Technologies
What is Roberto Ivan Castro Reyes's role at the current company?
Roberto Ivan Castro Reyes's current role is Technical Recruiter | LATAM.
What schools did Roberto Ivan Castro Reyes attend?
Roberto Ivan Castro Reyes attended Jane Addams High School, Universidad Del Desarrollo Profesional.
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