Roberto Serrano Email & Phone Number

- Serve as the main point of contact for all incoming patient admissions, ensuring efficient evaluation of patient needs and treatment criteria for appropriate placement.- Attend daily meetings to update the team on new and readmitting patients, while managing census and budget goals for the week and month-end.Oversee a thorough admissions process, including verifying insurance, coordinating with hospitals and social workers, and submitting documents for authorization approval.- Collaborate with department heads and case managers to ensure that all provisions are in place for incoming patients.Act as a liaison between the community and the facility, providing tours and maintaining clear communication with family members and case managers to ensure a positive, informative experience.- Lead the recruitment, hiring, and training of admissions department staff, ensuring new employees understand processes and systems for effectively screening patient referrals.

Mesa, Arizona, United States

Admissions Coordinator:- Acted as the primary liaison between family members, case managers, and prospective patients, ensuring positive interactions and conducting on-site tours for patients and their loved ones.- Collaborated with the Director of Admissions to track bed availability, monitor patient admissions and discharges, and provide daily updates to department heads.- Managed incoming referrals by reviewing insurance coverage, medication availability, and treatment limitations to ensure appropriate patient care.- Coordinated transportation and transfer details for admitted patients, ensuring seamless transitions.- Served as Interim Director of Admissions during the later part of employment, maintaining accurate building stats, reporting daily updates, and handling data trend communications.Rehab Aide:- Managed therapy treatment schedules for 20+ rotating patients; organizing therapy sessions, lunch and dinner dining services.- Boosted patient morale by encouraging patients with high acute health difficulties to start and maintain consistent physical therapy. I built strong rapport with patients in order to help improve their quality of life.- Maintained and created efficient organization of rehab documents for 5 therapists with an average of 12 patients per therapist. I managed clerical work for the entire rehab department. These responsibilities include, but are not limited to: faxing orders, advanced scheduling for patients and their appropriate treating therapists, projections for newly admitted patients, maintaining communication with other departments, and learning systems and formats for scheduling and therapy notes. On several occasions I attended meetings on behalf of the DOR and relayed necessary information to department heads.

Mesa, Arizona, United States

- Processed patient documents and records as needed, coordinating with therapists, patients, and nurses using various computer programs to provide detailed treatment progress updates.- Collaborated with therapists and nursing staff to keep patients on schedule, boosting overall therapist productivity.Managed the DME (Durable Medical Equipment) stockroom, servicing manual wheelchairs to ensure proper functionality and patient safety.- Took responsibility for maintaining the rehab department's and facility’s inventory, including acting as the central supplier. Tracked supplies and over-the-counter medications, analyzing usage trends to maintain optimal stock levels and ensure the facility operated smoothly.

Patient transport as well as doing physical modalities with patients, for example: putting patients one exercise equipment, hot and cold packs.