Roberto Vera Email & Phone Number

Hialeah, Fl, Us

• Delivered one-on-one customer support to clients, helping with their questions in a quick and effective manner.• Kept detailed records of all devices entering or leaving the IT rooms and to what users they were provided.• Monitored user traffic and compliance with the company’s security policy through Microsoft Intune, Admin Center.• Troubleshooted ethernet connections throughout the office network to ensure connectivity for all end users.• Deployed Windows and MacOS devices… Show more • Delivered one-on-one customer support to clients, helping with their questions in a quick and effective manner.• Kept detailed records of all devices entering or leaving the IT rooms and to what users they were provided.• Monitored user traffic and compliance with the company’s security policy through Microsoft Intune, Admin Center.• Troubleshooted ethernet connections throughout the office network to ensure connectivity for all end users.• Deployed Windows and MacOS devices with the required software to be compliant with the corporate network. Show less

Remote-connected into users’ desktops to troubleshoot technical difficulties from the end user’s side.Documented multi-phased problems with all the information available before delegating it to other teams for further assistance.Tracked down previous incidents assigned to my department, assisting in their resolution.Provided updates and the installation of enterprise software required for workers to perform their daily tasks.Configured printers and scanners remotely to ensure… Show more Remote-connected into users’ desktops to troubleshoot technical difficulties from the end user’s side.Documented multi-phased problems with all the information available before delegating it to other teams for further assistance.Tracked down previous incidents assigned to my department, assisting in their resolution.Provided updates and the installation of enterprise software required for workers to perform their daily tasks.Configured printers and scanners remotely to ensure their proper functioning and availability to the offices.Enforced security policies when handling access for users’ accounts and enterprise applications.Familiarized with the security tools in place and the proper documentation needed to authenticate users’ access. Show less

Bachelor Of Science - Bs, Information Technology

Associate Of Arts - Aa, Computer Science