• Initial set up and ongoing support of laptops and desktops.• Minor repair software/hardware computer equipment and printers.• Provide support via phone, web, and email and assist with remote desktop and provide explanation, assistance to users to resolve any IT issues.• Worked in a small team to lay out and design networking path for the school internet ports and WIFI Access points.• Experience in troubleshooting Cannon printers, Data Entry• Perform scheduled maintenance configuration, updates, and desktop applications.• Set up switches, routers, firewalls.• Window Desktop Support (Windows 7,8,10, Vista, XP)

• Initial set up and ongoing support of laptops and desktops.• Minor repair software/hardware computer equipment and printers.• Provide support via phone, web, and email and assist with remote desktop and provide explanation, assistance to users to resolve any IT issues.• Experience using and troubleshooting Microsoft Window XP, Vista, and Microsoft Office.• Experience in MacOSX.• Experience using anti-virus software applications.• Perform scheduled maintenance configuration, updates, and desktop applications.• Set up switches, routers, firewalls.• Monitor systems and network performance.• Open and update trouble tickets.• Window Desktop Support (Windows 7,8,10, Vista, XP)• Windows Server Support (Server 2008/2012)• Mobile Device Support (iPhone, iPad, Android)

• Experienced of building web applications.• Provided supervision and communicated with soldiers on the field.• Trouble-shoot computers for military personnel.• Strong working knowledge of PC software and hardware.• Analyzed and maintained accurate reports regarding confidential and sensitive information and equipment.• Coordinated delivery of millions of dollars worth of computer communication equipment to thousands of personnel in combat environment.• Supervised highly sensitive weapons systems worth approximately 50 million dollars.• Proficient in using Excel, Word, and Biometrics tracking programs.• Active U.S. Government Security Clearance.