Roberto Malcolm Email & Phone Number

Killeen, Texas, United States

Tampa, Florida, United States

Created Banners and Signs for various Major League Baseball teams as well as colligate teams.

Tampa/St. Petersburg, Florida Area

Become and remain knowledgeable about Leading social media products and community standards Assist community and help resolve inquiries empathetically, accurately and on time Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what's right for our community in supporting Leading social media objectives Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather ,analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce social media terms of use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy

Greater New York City Area

• Possess Secure Worker Access Card for Clearance• Provide guidance and training to new employees in effective methods of managing all levels of personnel and site functions.• Provided detailed incident reports and maintained daily activity reports• Access Control for back of house for retail stores as well as entrance in to World Trade Center Towers 1,2,3 and 4.• Use Biometric device to scan OSHA ID’s to allow access.• Use Log Book to record sequence of daily events around post

Norfolk, Virginia Area

Possess Active Secret security clearance. (Expires Jan 2019)• Responded to aircraft emergencies, firefighting, rescue and salvage each type of aircraft on board aircraft carrier.• Coordinated aircraft jettison operations.• Trained other ships’ crewmembers on procedures for responding and fighting aircraft fires.•

Brooklyn,Ny

• Maintained cleanliness of store and quality customer service• Maintained a high level of standards for employee service and knowledge• Ensured compliance with policies and procedures.• Met sales goals by training, motivating, mentoring and providing feedback to sales staffs• Ordered Store supplies when needed• Responsible financial accounts for opening and closing store