I’m Lawful Intercept reference support for Windtre for vCSCF and vMTAS.I’m a reference resource the IMS area present in all aspect from trouble shooting to solutioning ready to take over role in solution area and available to transfer competence to other resources, for Support CNS and Integration engineer and technical coordinator for vIMS Project upgrade.Key elements of this position as Support Solution Expert are:• Support working hours and on call of Lawful Interception LI-IMS for vCSCF and vMTAS • Support working hours of vIMS solution Wind3, to engage the CNS team in all CSRs or requests information coming to the customer except for the nodes vCSCF, vMTAS, vAFG, vEME.• Drive and orchestrate as investigation leader for Fault Isolation• On call on the roster of vIMS solution for all platform vCSCF,vMTAS, vAFG, vEME, vSBG,vBGF + on call for SPOC LI (Lawful Intercept) for vCSCF and vMTAS•Technical coordinator and integration engineer for Isolation vIMS chain and back to traffic procedure for vIMS node for fault (reboot) or upgrade vIMS node •Interaction with NFVi team to investigate and fix problem between Infra and VNFs• Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of correction from technical perspective• Integration Engineer for Project upgrade and Customer consultation handling on Solution level • Redeploy of vMTAs and vCSCf node with Ericsson Orchestrator and LCM• Deep Troubleshooting with Wireshark (.pcacp) tool of Diameter, SIP, DNS, H248/Megaco, XCAP/HTTP, TCP/IP, Soap protocols.• Configuration and troubleshooting vCSCF,vMTAS (SCCAS, TADS, T-SDS), vAFG, vEME nodes and relative protocols and interfaces (S8hr,Http, Ut, Cx/Sh, Zh, Rf/Ro, Ma, Mw, Mj, Mg, Ia, ISC, Mr, map).• Main referent of the Customer Windtre, suggestion and solution of issue before to open ticket to the support.• Offline/Online Charging Solution, Emergency Calls on VoLTE, VoLTE Call Flows, VoWifi calls, volte Roaming (s8hr) calls flow.

I am the Support Solution Expert of our Service Delivery Manager and our Project Manager to reach the Customer Satisfaction, managing customer request with a strong attention to customer needs and rollout and upgradeKey elements of this position as Support Engineer are:• Support working hours of vIMS solution Wind3, to engage the CNS team in all CSRs or requests information coming to the customer except for the nodes vCSCF,vMTAS, vAFG, vEME, where I’m the support specialist.• Integration Engineer for Project upgrade and Customer consultation handling on Solution level • On call on the roster of vIMS solution for all platform vCSCF,vMTAS, vAFG, vEME, vSBG,vBGF.• Technical coordinator and integration engineer for Isolation and back to traffic procedure for vIMS node for fault (reboot) or upgrade vIMS node vMTA,vCSCF,vSBG• Interaction with NFVi team to investigate and fix problem between Infra and VNFs• Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of correction from technical perspective• Redeploy of vMTAs and vCSCf node with Ericsson Orchestrator and LCM• Deep Troubleshooting with Wireshark (.pcacp) tool of Diameter, SIP, DNS, H248/Megaco, XCAP/HTTP, TCP/IP, Soap protocols.• Configuration and troubleshooting vCSCF,vMTAS (SCCAS, TADS, T-SDS), vAFG, vEME nodes and relative protocols and interfaces (Http, Ut, Cx/Sh, Zh, Rf/Ro, Ma, Mw, Mj, Mg, Ia, ISC, Mr, map).• Manage alarm on nodes vMTAS, vCSCF, vAFG, vSBG,vEME via CPI alex, LLD and Vnf details, IP-Plan, CEE commands on Infrastructure, KPI troubleshooting using Perfomance manager indicator.• Main referent of the Customer Windtre, suggestion and solution of issue before to open ticket to the support.• Offline/Online Charging Solution, Emergency Calls on VoLTE, VoLTE Call Flows, VoWifi- Call Flow, Volte Roaming calls.

I am the support Engineer of our Service Delivery Manager to reach the Customer Satisfaction, managing customer request with a strong attention to customer needs.Key elements of this position as Support Engineer are:• Support working hours of vIMS solution Wind3, to engage the CNS team in all CSRs or requests information coming to the customer except for the nodes vCSCF,vMTAS, vAFG, vEME, where I’m the support specialist.• On call on the roster of vIMS solution for all platform vCSCF,vMTAS, vAFG, vEME, vSBG,vBGF.• Deep Troubleshooting with Wireshark (.pcacp) tool of Diameter, SIP, DNS, H248/Megaco, XCAP/HTTP, TCP/IP, Soap protocols.• Configuration and troubleshooting vCSCF,vMTAS (SCCAS, TADS, T-SDS), vAFG, vEME nodes and relative protocols and interfaces (Http, Ut, Cx/Sh, Zh, Rf/Ro, Ma, Mw, Mj, Mg, Ia, ISC, Mr, map).• Manage alarm on nodes vMTAS, vCSCF, vAFG, vSBG,vEME via CPI alex, LLD and Vnf details, IP-Plan, CEE commands on Infrastructure, KPI troubleshooting using Perfomance manager indicator.• Main referent of the Customer Windtre, suggestion and solution of issue before to open ticket to the support.• Offline/Online Charging Solution, Emergency Calls on VoLTE, VoLTE Call Flows.

E2E Responsible trouble shooting for IMS Volte of Wind3: MTAS,CSCF, SBG andAFG.-Troubleshooting over IMS/Core oTAS main interfaces Sh, ISC, Mp, via Protocol Analyzer, SIP, MAP, INAP, CAMEL, DIAMETER, H248.-Good knowledge in IMS signaling (Diameter, SIP, Megaco).

Front office core network team leader knwoledge sharing

I worked as a member of the NOC (Network Operation Center) ERICSSON, team to analysis and troubleshooting, first level, alarm fixed network Greek “Tellas” so for this customer Network Surveillance and Operation and Maintenance activity. Management fault opened from The Customer H3G, TIM, WIND toward suppliers Ericsson.Knowledge: network GSM and UMTS,Knowledge Ericsson’s product, mission operation and maintenance activity

I collaborated with H3G, in the Service Operation Centre, activity Fault e System Monitoring UMTS Network e management problems user H3G. Analysis and troubleshooting, first level, alarms in all network elements Utran with the tools: RadioCommander-Siemens, Ranos-Ericsson, Netviewer, MiniLink; and Core Network: MSC, STP, HLR, SGSN, GGSN, etc.

Teacher of "Automation and Programmable Control Systems"” in Perdasdefogu (Nu) and partner of agency insurance in Cagliari.