Roberto Moretti Email & Phone Number

Milano, Lombardia, Italia

Leading Quality Assurance department, reporting to Managing Direction and Board of Directors.Ensuring Quality Management System is efficiently built and compliant with standard and regulations, supporting certifications activities, managing internal and external audits and coordinating Quality Control activities. Owning Quality Risk Assessment, defining Quality Plans and objectives targets, monitoring the related KPIs.Monitoring post sales customer satisfaction owning Quality communication strategy in close collaboration with Managing Direction.

Milano, Lombardia, Italia

Designing Care Maintenance Service Portfolio and processes of SIAE group, deploying it worldwide in all corporate subsidiaries and supporting Services Business Unit in driving initiatives to boost service Care sales and profitability.Functional responsible of Care Maintenance technical support resources distributed worldwide along 20+ subsidiaries, responsible for budget estimation analysis of technical resources needs vs maintenance contracts to be fulfilled Defining requirements for a Web based customer request tracking tools, being responsible for the project management from the development to the deployment worldwide into all the subsidiariesDriving competence management initiatives aimed to increase technical skills level and Service culture into the whole distributed Technical Support team

Milano, Lombardia, Italia

Process Quality Manager with special focus on Customer Care process, setting and monitoring the required performance levels of product technical support teams, driven by SLA signed in customer contracts, developing the related KPIImplementing Company Quality Management System, auditing Technical Support organization

Milano, Lombardia, Italia

Team leader, reporting to GSM Technical Support head Emergency service (24/7) coordination and escalation manager;Customer satisfaction and performance monitoring of Technical Product Support team;

Milano, Lombardia, Italia

Supervisor inside SW R&D team, developing a product for the configuration and performance monitoring of 2G/3G networks.Responsible of SW Delivery Control team (3 persons), ensuring quality of SW delivered to System Test and chairing Fault Control team, where SW deliveries plan is defined.

Milano, Lombardia, Italia

Features designer, inside R&D, of a SW product for wireless networks configuration, analyzing customer requirements, producing the related technical specifications and coordinating the implementation and the delivery to System Verification phase.

Milano, Lombardia, Italia

System Tester inside SW R&D, developing the Siemens O&M systems managing 2G/3G networks. Activity done across R&D centers of Wien (Austria), Ulm (Germany) and Milan