Key Account Manager
Current• Responsible for managing a portfolio of key clients.• Consistently exceeded yearly sales targets by strategically selling the company’s portfolio of events to new prospects and existing clients.• Responsible for full sales cycle including strategic engagement, lead generation, closure and handover.• Built and maintained strong relationships with key buyers at differing levels of seniority.• Proactively searched for new business development opportunities within accounts.• Identified key client requirements and provided expertly tailored hospitality and event solutions in order to maximise the client’s budget and ROI.• Analysed customer spending patterns and proposed cost saving solutions.• Prepared and delivered quarterly review meetings providing industry updates and customer MI analysis.• Worked closely with the in-house design team to create customer proposals.• Responsible for managing a Sales Support Executive, setting their KPIs at the start of year, overseeing their performance and development and ensuring their year-end review.• Monitored customer service levels and made improvements based on feedback.• Hosted workshops and drop-in centres to showcase customers’ hospitality website.• Oversaw the development of the customers’ hospitality website. Worked closely with IT to identify new customer requirements and schedule project work.• Managed client assets which included various hospitality suites and memberships. This involved promoting assets throughout their business with the aim of maximising utilisation.• Negotiated preferred supplier agreements by liaising with customers’ procurement and legal teams.• Designed and presented account development plans to Executive Board.• Oversaw the successful delivery of client events, working with relevant stakeholders including venues and suppliers.
