Roberto Ramirez Email & Phone Number

Los Angeles, California, United States

• Conducted in-depth research and analysis to prepare and deliver weekly presentations, consistently receiving positive feedback for clarity, impact, and ability to connect with diverse individuals.• Lead and manage key organizational programs, including coordinating regular events and overseeing operational functions.• Develop and facilitate educational and personal growth initiatives, fostering the development of individual and group skills.• Supervise staff and manage day-to-day operations, including oversight of facilities, budget and resources.• Developed and led a volunteer-run community food bank that thrived during the pandemic, maintaining operations during challenging times and continuing to serve 150 families every other week, meeting ongoing community needs.• Lead meetings of key stakeholders, ensuring effective communication, decision-making, and strategic direction.• Represented the organization in community outreach efforts and at regional organizational meetings and conferences.

Pasadena, Ca

• Managed a cross-functional offshore team in India and led the offshore SIEM team, driving improvements in security operations and ensuring efficient communication and workflow.• Directed key security programs, achieving a 97%+ server patching success rate, 95%+ workstation compliance, and implementing a faster patching cycle and robust remediation processes.• Enhanced antivirus health by achieving 98%+ daily compliance for McAfee agents, deploying McAfee Rogue System Detection, and improving unauthorized device detection.• Architected and deployed a remote internet connection solution for McAfee agents, increasing agent and DAT compliance for client laptops.• Recognized with the Cognizant Technology Solutions 2010 IT IS Project of the Year Award for exceptional service quality, consistent performance, and continuous improvement efforts.

Pasadena, Ca

• Managed the deployment of Microsoft security patches and service packs across workstations and servers, ensuring security compliance and system integrity.• Oversaw the company’s antivirus infrastructure, providing Tier III support to resolve complex issues and maintain optimal system health.• Co-developed and implemented a monthly patching cycle for workstations, improving overall security and performance.• Successfully led the rollout of Windows XP SP3, ensuring timely deployment with minimal operational disruption.• Created detailed status reports and standardized documentation for patching and antivirus activities, driving consistent execution across IT teams.

Pasadena, Ca

• Managed the company’s antivirus infrastructure, providing Tier III support to resolve complex technical issues and maintain system health.• Deployed Microsoft security patches to servers and administered the software patching application, ensuring compliance and security.• Supported and optimized Microsoft ISA 2000 proxy servers to enhance network performance and security.• Architected and implemented a patch deployment application, significantly improving patch management efficiency.• Achieved over 90% monthly patch compliance across servers, strengthening system security and reliability.

Puerto Rico

• Implemented comprehensive security measures for all Internet-facing network services and equipment, aligning with industry best practices and ensuring robust protection.• Managed and monitored the Intrusion Detection System (IDS), identified potential intrusions through log analysis, and enhanced network security, earning a Performance Bonus and CEO recognition for excellence.• Architected and deployed wireless networks at multiple branches, significantly boosting customer service efficiency and employee productivity.• Led the successful implementation of VPNs for secure remote access and achieved low-risk ratings in external penetration tests by fortifying DMZ and perimeter networks.• Researched and implemented new security solutions, managed enterprise antivirus and anti-spam systems, and supported the Windows Server 2003 Active Directory domain, including DNS, WINS, and DHCP administration.

Puerto Rico

• Troubleshot and upgraded computer equipment, including servers and workstations, while providing high-quality end-user support and ensuring smooth software operations.• Assisted the LAN administrator in installing network equipment and resolving network issues, enhancing IT infrastructure efficiency.• Achieved the highest service ticket closure rate and top customer satisfaction from 2000 to 2002.• Played a critical role in deploying new network and computer systems across multiple branches in 2002.• Promoted to Internet Security Systems Analyst in July 2002 for exceptional performance, strong work ethic, and the ability to take on new challenges.

Bachelor Of Science - Bs, Mathematics And Computer Science

Master Of Divinity - Mdiv