Managed Network Support Technician
CurrentDeliver comprehensive remote and onsite technical support to clients for hardware, software, printer, and network-related issues. Lead the configuration and troubleshooting of TCP/IP, DNS, DHCP, and LAN/WAN network connectivity. Facilitate the creation of users and assigns permissions in Active Directory. Actively support routers, Sophos firewall/Endpoint, Windows server 2012r2/2016/2019, switches, and access points. Maintain accurate documentation of client issues and resolutions in the Connectwise ticketing system.• Configure and support Zultys phone system and VOIP phones.• Collaborate with coworkers and third party vendors to resolve hardware, software, and network-related issues.