Roberto Rosado Email and Phone Number

•Analyzing IT requirements within companies and giving independent and objective advice on the use of IT.•Provide client technical support and troubleshoot issues by phone, remote access or onsite as needed.•Deployment of Local Area Networks (planning, installation of wiring, switches and routers).•Operating Systems and applications software installation and maintenance.•Troubleshot, repaired, and preventive maintenance on computer systems and related peripherals.•Upgrading PC software and hardware at different locations.•Computer hardware diagnostics and repairs.•Resolve various service issues, including troubleshooting and repairing network connectivity issues, hardware, software and printer problems.•Keep records of repairs and fixes for future reference.

FilmingPhotographyEditingProficiency using photo and video editing software, including (Photoshop, Premiere, After Effects & Final Cut Pro X) or comparable programs Experience shooting with DSLRs, GoPro, DJI Drones and Sony Alpha mirrorles camerasExperience working with a variety of lighting and audio equipment

VJRobert Ross has performed as an DJ and VDJ (Video DJ) for some of the Puerto Rico Metropolitan area hottest nightlife venues, as well as night clubs and bars, private parties, corporate functions, weddings and live performance events. While capable of playing many music genres to a particular event or venue.

Perform Active Directory Administration, support management tasks and troubleshooting forthe company Infrastructure involving over 15 sites. Provide support by configuring DNS, DHCP,GPOs, Enterprise PKI, Digital Certificates, Terminal Services, File Replication Service/DFS,Exchange and Active Directory changes and implementations as needed. Maintain dailyoperations for Windows server infrastructure and components. Responsible for administrationfor all Domain Controllers servers across the Central Office and remote offices. Repair,maintain, install and perform testing activities and upgrades to hardware, operating systems,and applications. Assist with VMware ESX Server administration and deployment.

On‐Site analysis and enhancement of IT Help Desk daily Break & Fix Issues including desktop,laptop, workstation, printing, network and server hardware support as well as provideInfrastructure and telecommunications troubleshooting with Fluke network testing equipment.Also provide support to the warehouse operation, control and management equipment. Clientsupport for user environment consisting of MS Windows 2000/XP workstations connected toNovell NetWare 5.1, MS Windows NT 4.0 and MS Windows 2000/2003 servers. Assetdocumentation and inventory management through Argis management system. Clientapplication, operating system qualification and validation on selected hardware. ProvideSupport and Troubleshooting of MS Windows 95/2000, MS Office 97/2000, Network,GroupWise 5/6 and other related office automation tools.

Performed on‐site repair and preventive maintenance on computers and related peripherals.Evaluated technical issues, solved customer concerns, and troubleshoot computer problems inan efficient and courteous manner. Built custom computers to best serve the customer needs.Scheduled initial and follow up customer visits and estimate different kind of repairs.

Make a diagnosis, installation, testing, cleaning, troubleshooting, configuration, repair andmaintenance of Hardware and software. Analyzed, planed, designed, and installed newpersonal computer systems. Reviewed, maintain and performed upgrades to existing personalcomputer systems. Determined user specifications for hardware and software and performpurchasing of these to meet the user’s needs. System check‐ups, tune‐ups, assessment anddiagnostics. Assisted with managing and maintaining hardware and software inventories. Builtcustom computers.

Serves as the first line of contact for all hardware, software, and telecommunication problemsbetween the local and regional office. Troubleshoot, evaluate, analyze and coordinateworkflow of documents and coordinate printing activities and assure that printers are prepareto handle large long running jobs without jams, breakdowns, toner shortages, and any otherkind of problem . Allocate PCS units according to workflow. Provides technical guidance onapplications, proper usage and care of automation equipment and operational activities.