Roberto Smith Email & Phone Number

Belleville, IL, US

• Collaborate with the business unit to discuss Guidewire enhancement requests by being the subject matter expert and understanding current system work flow, how to improve the process, and how the enhancement effects.
• Write business requirements including mockups and presentations identifying how the current product functions, what the enhancement request is, which markets and line of business it will apply to, and how it effects.
• Create user… Show more
• Create user stories in Jira for the Information Systems team to begin development once the story has been added to the backlog, refinement has taken place, the story has been added to an epic, release, and a sprint.
• Design a manual testing plan and a test book which will integrate user acceptance testing, counter testing, and/or regression testing to confirm the enhancement works as intended and does not effect other functionality.
• Utilize Agile method to prioritize testing and monitor Jira UAT status daily to determine what requires immediate testing attention.

• Direct the planning, development, and presentation of training programs for AAA claim staff, field support personnel, and management in support of overall claims and training objectives.
• Provide support to business unit employees and management in identifying learning objectives and evaluating staff by identifying skills, knowledge, and abilities of employees to enhance company objectives.
• Recommend, develop, implement, and evaluate training as well as provide coaching to shape… Show more
• Recommend, develop, implement, and evaluate training as well as provide coaching to shape, change, or modify employee and management behavior to improve performance and organizational effectiveness.
• Research and analyze projects/assignments and conduct information and skill building programs designed for employees including supporting training initiatives in classroom and one-on-one with employees.
• Assist staff in achieving claims objectives in all claim handling and service delivery channels in addition to serving as a communication link between employees, management, and executives among a variety of business.

• Reviewing auto claims for DOI compliance and policy guidelines in order to properly assess total loss handling.
• Responsible for ACMO, NNE, and EC states and licensed in Texas to handle any additional states necessary.
• Assure claimants understand front to end what is needed/expected in order to receive total loss settlement and field inquiries as needed.
• Verifying all documents needed per state statute are in compliance so transfer of ownership will be legally… Show more Reviewing auto claims for DOI compliance and policy guidelines in order to properly assess total.
• Verifying all documents needed per state statute are in compliance so transfer of ownership will be legally recognized by the state. Show less

• Reviewing auto claims for DOI compliance and policy guidelines in order to properly assess total loss handling.
• Responsible for ACMO, NNE, and EC states and licensed in Texas to handle any additional states necessary.
• Assure claimants understand front to end what is needed/expected in order to receive total loss settlement and field inquiries as needed.
• Verifying all documents needed per state statute are in compliance so transfer of ownership will be legally… Show more Reviewing auto claims for DOI compliance and policy guidelines in order to properly assess total.
• Verifying all documents needed per state statute are in compliance so transfer of ownership will be legally recognized by the state. Show less

• Facilitating auto claims from the first notice of loss to ensuring the claims process was exceptional and everything in between.
• Investigative work to determine negligence, understanding risk and exposure, and operating within policy limits and state statutes.
• Open communications with repair shops and appraisers, invoking negotiation skills.

Fairview Heights

Service-oriented Telecommunications Technician with four years’ experience in wireless products and data networks. Responsible for conducting and managing telecommunications compliance and provision training for inexperienced technicians and new managers for various mobile equipment. Extensive knowledge and expertise of mobile technology, software product.

Painting mental visualizations with descriptive scenarios in which our products and services are beneficial and explaining how to get optimal performance by providing the complete solution through a needs based assessment. Offering customers cutting edge solutions in a friendly, confident, and knowledgeable manner. Building and maintaining an honorable.

Fairview Heights, Illinois

Provided superior guest service at the Port Orleans Resort by going above and beyond, staying in character and playing the part, being respectful and courteous to all guests including children, and projecting a positive image and energy Crossed-trained in 3 areas: cashier, packages, and stock At the Fulton's General Store, made myself available to guests.

• Scheduled photography sessions over the phone and confirmed appointments
• Shot 4-7 sessions a day including birthday, graduation, engagement, family reunion and etc.
• Amused children while in the waiting room
• Utilized a precise sales pitch to maximize consumer potential

Meal Assistant to the handicap with eatingPersonal Assistant with hygienical maintenance and everyday routines with handicapDoor Monitor to the residence hall

Assisted guests with finding the appropriate equipment and materials necessary for home improvement jobs Made recommendations in the quality and performance of our products Carried and loaded heavy materials into guests' vehicles whom required additional help

Demonstrated the functionality of the IphonePromoted and marketed the IphoneLearned to qualify and engage customers

Conducted studies of electrical engineering and circuitryDeveloped engineering programs utilizing JavaFormally presented accumulated knowledge in power point formTarget

Exhibited company policy in resolving customer inquiries at guest servicePrecise with customer orders at food courtAs a cart attendant performed janitorial duties Worked collaboratively and cooperatively with co-workers and customers

Bachelors Of Science, Advertising

Activities and Societies: National Society of Black Engineers, American Advertising Federation

High School Diploma

Activities and Societies: National Honors Society,Spanish Honors Society,Spanish Club, Young Democrats,Octagon Club