Roberto Tejada Email & Phone Number

Pittsburgh, Pennsylvania, US

Irvine, California, US

Gambrills, MD, US

Seattle, WA, US

Cranford, New Jersey, US

• Server break fix repair, motherboard replacements and troubleshooting brands Quanta, Dell.
• Replacing psm4 100gb optics and single-mode fiber cables with MPO connector, verifying correct port location on rack switch or pod-switches.
• Running multi-mode fiber cables from patch panels back to spines to super-spines.
• Troubleshooting with Network Engineers, when ports are down or flapping.
• Time-sensitive server repairs and switch replacement, higher level issues.
• Testing fiber with a light meter and fiber tester verifying correct light level range.

• Server break-fix repair, motherboard replacements and troubleshooting brands Quanta, Foxconn, and ZT.
• Cleaning multi-mode fiber or optics with lc cleaner or sc.
• Working with Jonny 5 ticket’s, testing the links seeing possible optic replacement or cleaning.
• Working with NRE’s to verify when a switch is down or needs to be power drained.
• Time sensitive server repairs and switch replacement, higher level issues.
• Switch replacement and troubleshooting.

• Client base service role pc performing IT duties such as user password resets and creating user accounts also adding to exchange email server.
• Configure networks and set up for clients,managed VoIP systems, and phones.
• Set up mobile phone emails from customer server, updates program and software.
• PC Hardware repair and upgrades

• Maintenance consists of un-racking servers and racking replacements, ethernet / power cable wiring.
• Re-seating server components, replacing drives and diagnosing hardware issues.
• Travel between 3 or more sites with little to no supervision, unboxed move defective units at least 50 pounds though out the day.

• Intermediate troubleshooting skill on the following platforms; Juniper, Cisco, Alcatel, SONET equipment. Proficient knowledge of INTAS (network access management system).
• Analyze, sectionalize, isolate, and resolve trouble situations on OSI layers 1- 3 (Ethernet, 64 kbps, DS-1 and DS-3 circuits). Manage and correlate multiple trouble reports to identified correct course of actions.
• Assist Lead engineers in configuring access circuits on complex local loop circuits failures. Provide updates to project managers and Technical Tier Support.
• Work directly with customers and support vendors to identify and troubleshoot using IP tools; ping, traceroute and DNS nslookup. And perform loopback testing as necessary to isolate the root cause routing anomalies and.
• Communicate effectively through verbal and written communication with peers and upper management.Proactively manage escalations from customer to engage vendors, off-net providers, and field operations technicians.
• Effectively manage customer expectations by updating the customer every hour. Capable of handling high call volume in NOC environment.

Associate’S Degree, Computer Science

Education record